Keffer Mazda

It's been over a month since I visited Keffer Mazda & haven't heard a word from them regarding the recall. Brandon was service agent. haven't heard a word from them regarding the recall. Brandon was service agent. More

Awesome Customer Service! I was not rushed! Bob is very knowledgeable! Bob took his time with me and allowed me to ask all the questions I wanted! Bob spent alot of time with me setting up my brand new Ma knowledgeable! Bob took his time with me and allowed me to ask all the questions I wanted! Bob spent alot of time with me setting up my brand new Mazda CX-30! Nick was Great in presenting the numbers and explained the financing in elementary terms which is very appropriate for me. See you in 3 years to shop for my new car! Thank You Keffer Mazda! More

We had a fantastic experience. They gave us top dollar for our trade, helped us even though we had a large amount of negative equity and got us in a new beautiful Mazda with a very low interest rate! Very for our trade, helped us even though we had a large amount of negative equity and got us in a new beautiful Mazda with a very low interest rate! Very happy customer! More

Disgusted I really thought highly of Keffer Mazda when I purchased my first vehicle with then in May 2019. I was contacted by Keffer Mazda when I was trying to I really thought highly of Keffer Mazda when I purchased my first vehicle with then in May 2019. I was contacted by Keffer Mazda when I was trying to see how much. my car was valued as a trade in. I was told they were offering great rates and no payments for 3 months. I went in to see what they had available and to see if it was worth making the trade knowing I would have negative equity. Sonny kept trying to get me to change my mind to a CX-5 Sport instead of Touring when the price difference was only a few hundred dollars, which did not make much sense to me. I chose the car I wanted and we made a deal. I had to wait over two hours to complete my paperwork for trading/purchasing and it was completely rushed. A week later I get a call from Kevin asking me to come in to discuss my loan. He tells me that the student discount they gave me, they can no longer due because Chase denied it. He gave me two options, to keep my same car payment and pay an additional 5k in interest or I could increase my payment another 50 dollars for a lower APR and save 5k. Ultimately, I chose the savings. However, I never should've been offered a discount that they couldn't guarantee. After my purchase, my old car loan payment was due and I continued to pay it so I would not go delinquent. We get into May and my car loan still isn't paid for so I tried to call several times to speak to someone in finance and no one was ever available; my car payment is due on 5/15. I emailed Sonny and Jalil requesting assistance and there was no response. My car loan was not paid off until 5/19/2020 which is over a month and a half after I purchased me new vehicle. If it would've been paid off immediately, I would not have had to worry about making an additional payment. Not to mention that my old vehicle was no longer on their lot which means they either sent it to another dealership or they sold my car before paying off my loan. Yesterday, 5/21/2020, I receive a phone stating my new tags are in. I never requested new tags, I requested to transfer mine. I was transferred back to the title department and she told me that when customers registration is almost due, she always orders them new tags so they do not have to pay their property taxes sooner. So now I've been driving my new vehicle for over a month without a temporary tag and I have a tag in my possession that is no longer valid. No one notified me of this decision or asked me. Jalil took my tag from my old vehicle and placed it on my new vehicle the day I purchased it. Lastly, my paperwork does not match what is on the financial website. I am absolutely disgusted with Keffer Mazda. I do not like dirty business but this is exactly what has happened. I will never purchase from this dealership again and as soon as I can refinance my loan will no longer be through Mazda, either. Keffer Mazda will continuously email and call you when they want a surgery complete or a review that benefits them but when the customer is in need they are no where to be found. More

My daughter bought a car there yesterday. She worked hard to save the money and did tons of research before going to the dealership. The sales experience was positive for the most part and she was able hard to save the money and did tons of research before going to the dealership. The sales experience was positive for the most part and she was able to buy the car she wanted at a great price that was within her budget. No problem until she got to the very end of the process, the finance manager - Sam. His title should actually be insurance and extended warranty salesman. I've bought a lot of new cars and I've never seen such high pressure tactics. He pressured her, condescended to her and generally badgered her. She listened to his explanations, declined the add-ons and he continued to push her after she repeated declined. He purposely intimidated her. He took a positive experience for her and turned it into an uncomfortable and negative experience. Besides his behavior on a personal level, note to Keffer: It's underhanded to try and sell these add-ons after the sales price and monthly payment have been agreed on and the customer's budget has been met. Why not discuss these options during the car buying process? And why not have the salesperson discuss it? Why bring in a new person with an adverserial attitude? You lost some customer good will, word of mouth referrals, and repeat business yesterday because of that final interaction. More

Extremely unprofessional Called, asked for a walk around video - got passed onto 2 other people - person could not send video to an email - incompetent! called back 3 TIMES Called, asked for a walk around video - got passed onto 2 other people - person could not send video to an email - incompetent! called back 3 TIMES - no response - ridiculous - we buy a car every year - not from them! More

f you want to get scammed, please go to this dealer. I was told at 8:30 am this morning by Jeremy that they could match a price from another dealer. I agreed to purchase the vehicle, so they asked me to s was told at 8:30 am this morning by Jeremy that they could match a price from another dealer. I agreed to purchase the vehicle, so they asked me to submit a credit ap . I did so, then received 3 calls asking me to come in to the dealership. I said I will once we have a deal in writing because I dont want any suprises. I texted Jeremy, my salesman, at multiple points throughout the day with no response. I called in twice and was put on hold for 20 miinutes. I also was told by 2 people that I would get a call back in 5 minutes, which I didnt. I was also scheduled for calls with management at 1:30 pm and 6:30 pm which they no call no showed. I finally got a manger on the phone at 7 pm.. He told me that they couldnt match the deal and was trying to convince me that I was being scammed by the other dealer. Needless to say, I purchased from the other dealer and glad I did. More

I have been a customer of Keffer Mazda in Huntersville for almost 5 years and have always been treated with respect and efficiency. Love them! for almost 5 years and have always been treated with respect and efficiency. Love them! More

I bought my Mazda Miata 2019 from Keffer Mazda huntersville , gréât deal and professional team also wonderful customer service Also wonderful service after my first survive that I did and the m huntersville , gréât deal and professional team also wonderful customer service Also wonderful service after my first survive that I did and the most important saving my time . Thank you Gene and team Leïla Farsiani More

LIES LIES and more LIES If I could give zero stars I would. I had the worst customer service experience ever at this dealership. Yesterday my husband and I drove over an hour If I could give zero stars I would. I had the worst customer service experience ever at this dealership. Yesterday my husband and I drove over an hour to look at a specific car (Mazda 6 Stock #: M06054A). We were an hour early and unfortunately was pair with an individual who had scammer written all over his face. He LIED and said that the car we were there for was sold and no longer there. He went back and forth to the back to "check" and see what else he could find... (He basically found the same model car at a higher price with more miles.) He stated that the car we was there for was damaged and that's why it's not available and that he had his tech guy removing it from the site... LIES. It is still there. After he figured that I was not there for the bull he called for backup with another salesman. As an highly educated woman we all know never to sign a sheet of paper with chicken scratch a line and then an X. Today we had a few friends and even I myself called the dealership to see if the car was there physically to purchase and each person on the phone said yes. I was placed on hold to speak to a manager TWICE with no follow up or response. More