Keffer Mazda

Excellent customer service all around. First, let me say that I've been a very loyal customer with Keffer Mazda in Huntersville, NC for years. My drive takes me 41 miles one way just to go First, let me say that I've been a very loyal customer with Keffer Mazda in Huntersville, NC for years. My drive takes me 41 miles one way just to go to this dealership among all the other Mazda dealerships from where I live. I've worked with Kenny Robinson who is their sales and leasing consultant for a majority of those years and he has always helped me in every way 100%. I truly regard him as a great friend but also as a very professional person in the way he handles business. Today I had the pleasure working with not only Kenny but also Elite Trice who is the General Manager and Randy Lodato who is their finance manager. My experience leasing a new 2017 Mazda 3 Touring was exceptional. They also were extremely helpful with my trade in of my 2015 Mazda 6 Grand Touring and by the end of the day made me one super satisfied customer. I look forward to coming back for my regular maintenance with their service department. I must also mention that Chris Brannon and Jay Zimberg are two of the most nicest, courteous people in this department and have always been upfront with me regarding any matters on my Mazda vehicles. Way to go guys and look forward to many more years. ~ Shelby More

Good first buying experience Bought my first new car just over a month ago from Keffer. Chad and Yuri were very helpful and friendly salesman. They were very willing to stay lat Bought my first new car just over a month ago from Keffer. Chad and Yuri were very helpful and friendly salesman. They were very willing to stay late into the night past close to get a deal done which I appreciated. Sales manager Shane I believe was very competitive in negotiating a price. Thanks Keffer! More

Best buying experience EVER! So where shall I start... I guess I will start at the beginning. The previous year I signed a contract to another vehicle so I could begin to impro So where shall I start... I guess I will start at the beginning. The previous year I signed a contract to another vehicle so I could begin to improve my credit and finally have a reliable vehicle. I thought I understood exactly how much I would lose and that I would be able to refinance or buy something else within a year with no issues. Well that ended up being the farthest from truth. When I started to look into refinancing is when I realized the money pit I got myself into. First, I found out that a majority of what I was paying each month was only being applied to the interest. (Fyi-interest rate was 26.99%). Second, I paid way more than what the car was worth. Third, they got me with those add ons. Add ons that they said were required for them to make up for using the lender those chose for me. I won't ever say don't use American Credit Acceptance located in Spartanburg, SC but know what you are getting yourself into. It is almost impossible to make your monthly payment. The website is always down, they have two numbers to call and don't be surprised if they never answer. Even after being on hold for two hours. And when you can finally pay there will always be a $7.95 fee, even if you do autopayments. I never set this up because I would never trust them with my bank info. Oh, you can't use your Visa card either. I'm serious. Yeah, they are definitely not on the consumers side. Anyways, let's get to the good part of the review. Last May, after realizing I had almost $9,000 in negative equity and that refinancing was out of the question. I secured my own loan through my local credit union. I even typed up the requirements needed to make it possible to get a new vehicle with my car as a trade in, even with the negative equity being part of the equation. After looking for a few weeks someone told me to contact Kenny Robinson at Keffer Mazda in Huntersville. I made a call and sent him the info I typed up. He called me back saying they may be able to do something for me. Yeah, not the first time I have heard this line. I was skeptical and I was already accepting the terrible situation I got myself into. Saying I was already a hot mess when I met up with Kenny is an understatement. Ha! Now for the best part, after showing me two vehicles that could work we started the process of gathering and sending in paperwork to my bank. On May 12th, 2016 I became the owner of a 2016 Mazda 3 sedan. I never had to deal with my old car or lender ever again. I would highly recommend the team at Keffer Mazda in Huntersville any day. Make sure you ask for Kenny Robinson. He is someone that you can trust when it comes to purchasing a new or used vehicle, but I would suggest getting a new mazda. Their warranty and service team are amazing. Thank you Kenny and team! You have created a lifelong customer in me. I will never hesitate to direct people to your dealership. More

Very positive experience as usual! My experience at Keffer Mazda today turned what could have been a bad day into a good one. Started my morning commute with a tire that looked that it My experience at Keffer Mazda today turned what could have been a bad day into a good one. Started my morning commute with a tire that looked that it wasn't going to make it, but was pleased to see many available appointment slots on the Keffer website. My car & I were both very well taken care of during the service time. Chris was extremely professional & courteous, I appreciated his patience in explaining the process of the service. More

Love My CX-9 The purchase of my CX-9 was made after extensive research and time spent driving other 7 passenger SUV's. The Mazda CX-9 met all of my criteria, Exce The purchase of my CX-9 was made after extensive research and time spent driving other 7 passenger SUV's. The Mazda CX-9 met all of my criteria, Excellent Safety Features, Quality Reputation of the Brand (In this case Mazda), Excellent interior / exterior options, Interior appointments that make the driving experience fun and comfortable, and lastly an exterior appearance that sets the car apart from the competition! In addition, the entire purchase process was conducted in a very professional, stress free, and transparent way. Our salesman, Yuri Carvalho was a key to the above comments. Even the discussion with the financing department was smooth and efficient, not always the case for a new car purchase. I just returned to the dealership to have an option I purchased installed, and the service experience was also outstanding. The service manager walked us to the car after the installation, explained the details of the options installed, and answered several questions I had about my new CAR. In summary, of all the cars I have purchased in my lifetime, this was the easiest, most stress free, and left me so Happy I had purchased a Mazda, I am ecstatic about my NEW CX-9. More

Definitely top notch! I had a great visit! Bought a new CX5. From my Sales Rep to the Finance Director, everyone was patient, fair and easy to work with. I had a great visit! Bought a new CX5. From my Sales Rep to the Finance Director, everyone was patient, fair and easy to work with. More

Excellent service at Mazda, as usual I took my Mazda 3 in for a routine oil change / additional service. They were able to schedule me in quickly and were extremely helpful and welcoming. I took my Mazda 3 in for a routine oil change / additional service. They were able to schedule me in quickly and were extremely helpful and welcoming. The man doing the service on my car, Nick, did an excellent job and explained what was being done to the car as well as recommendations. He got the job done very efficiently and was incredibly polite and kind, even offering refreshments. My car is currently in top condition thanks to Nick. I love my car and I'm so glad that my dealership cares about their customers. More

Colorado Very good did just exactly what they said Sara was the one I felt with and she was very good I would recommend her or this dealer to anyone Very good did just exactly what they said Sara was the one I felt with and she was very good I would recommend her or this dealer to anyone More

Wonderful Service Department Experience When my sons Mazda 3 sounded like it needed some routine maintenance (brake job) I insisted he bring it back to Keffer where he bought it. I arranged When my sons Mazda 3 sounded like it needed some routine maintenance (brake job) I insisted he bring it back to Keffer where he bought it. I arranged for him to drop it off and pick up a loaner car. From the first person that answered the phone I felt very confident that everything would go smoothly, and it did. Our service writer Chris Brannon wasted no time calling me with recommended service work based on a safety check and the current mileage on the car. I was very impressed with his professionalism. We had a few things taken care of and will be bringing it back in the future for all of our scheduled maintenance. I am very happy with the quality and reasonable price of all of the work performed. I myself am a 30 year car dealership employee 600 miles away. I only hope my customers feel as confident in my dealership as Keffer has made me and my son feel about where he has his car serviced. Yes, it was a routine repair, but they did everything the right way! Even washed the car, no charge! Thank you Chris Brannon and Thank You Keffer Mazda Ps. Our purchase experience was also great. More

I bought the car! Donnie was very attentive and could answer any and all questions that I had about the car. I loved the way the car drove and was very happy that we w Donnie was very attentive and could answer any and all questions that I had about the car. I loved the way the car drove and was very happy that we were able to bring the price down to something more in my budget. I have had my car for about a half a month now and do not regret anything. More