Keffer Mazda

I am a single mom with one income. I am not only responsible for my adolescent daughter but also for my senior mother, who lives with me and had cancer surgery this past year. I am s I am not only responsible for my adolescent daughter but also for my senior mother, who lives with me and had cancer surgery this past year. I am sharing this to put into perspective my experience with Keffer Mazda. Keffer Mazda charged me $1,150+ tax and did not repair my Mazda 3. I don't have this extra money to throw away! It was Keffer Mazda's mistake and poor diagnostic assessment that caused this to happen. My passenger airbag light was on and I was advised that only a dealer could repair or reset my vehicle's computer (this is actually inaccurate by the way as after my debacle with Keffer I took my vehicle to a local repair shop and they fixed the issue). I was advised by Keffer Mazda that the bill to repair the passenger seat weight sensor was $1,150+ tax. When they replaced that weight sensor it did not repair the issue and the passenger airbag light remained on. I was then advised by Keffer Mazda that the issue was not the passenger weight sensor and now they needed to review the SAS control module but could not promise that would repair the issue either but it would cost an additional $1,459 to keep trying to repair it. At that point, I paid the bill and took my car elsewhere. The local repair shop advised me that the passenger side weight sensor was never the issue and the diagnostic assessment should have started with the SAS control module. I spoke with Keffer Mazda manager - Todd - but he advised that the certified Mazda mechanics knew what they were doing. They obviously did not. So long story short, I am out of $1,150.24 + tax for nothing. Keffer Mazda did not make an offer to retract these unnecessary charges, even though they were completely incorrect regarding their diagnostic assessment. On top of that they gave me three different prices to replace a key fob and also were incorrect on how long a key fob reprogramming would take. At first I was advised it would be 15 minutes but when we brought the car in, they then advised it would be up to 90 minutes for programming. I will never take my Mazda back to this dealership. More

I have never had a better experience trading in a car than with Keffer Mazda. I came in for a typical service appointment and left just a few hours later with a beautiful new ride, everything I wanted, f than with Keffer Mazda. I came in for a typical service appointment and left just a few hours later with a beautiful new ride, everything I wanted, for the same low payment. I will be a customer for life! More

My husband and I were very pleased with the friendly service. From the sale person Alona to the finance person Jorgen. They were helpful and vey knowledgeable. They made the process of buying out our l service. From the sale person Alona to the finance person Jorgen. They were helpful and vey knowledgeable. They made the process of buying out our lease easy. Thank you! More

Keffer Mazda has treated me like family and actually takes the time to make sure all my needs are met! takes the time to make sure all my needs are met! More

The crew at Mazda keffer were great, friendly staff and helpful! I was able to get my car in the same day! helpful! I was able to get my car in the same day! More

For most of the part, it was a great experience! People were very kind and informative. There was one point where we were left waiting without much information on the next step, but overall great ex People were very kind and informative. There was one point where we were left waiting without much information on the next step, but overall great experience. More

Our salesperson, Alana, was very helpful and courteous. She knew so much about the car and was able to answer all of our questions. Even though the overall purchase took longer than expected due to an unex She knew so much about the car and was able to answer all of our questions. Even though the overall purchase took longer than expected due to an unexpected personnel outage, Alana and the manager were very personable and apologized for the delay and made sure our needs were cared for the entire time. The finance man was also extremely courteous and very straightforward to deal with. I appreciated his “no BS” way of handling our deal. Overall, the entire experience was pleasant and we were very pleased with our purchase. More

What an extraordinary team. Kind, thoughtful, detailed, straightforward, and genuine. Everything a car buying should be and so much more. Kind, thoughtful, detailed, straightforward, and genuine. Everything a car buying should be and so much more. More

Easy buying process and our sales person was helpful, knowledgeable and very professional. The financial manager was very helpful knowledgeable and very professional. The financial manager was very helpful More