
Keffer Mazda
Huntersville, NC
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Kind, efficient, and straightforward! We were really impressed with the level of service and attention to detail. We were really impressed with the level of service and attention to detail. More
I found the employees with whom I interacted very pleasant and helpful. The offer to return in two weeks to better understand all the features was particularly enticing. pleasant and helpful. The offer to return in two weeks to better understand all the features was particularly enticing. More
Another Keffer 1 star rating. I'm going to ruin my credibiilty with these and be labeled as an "anti-keffer" person but I promise this company is as bad as it gets and I have the I'm going to ruin my credibiilty with these and be labeled as an "anti-keffer" person but I promise this company is as bad as it gets and I have the proof!! There was an incident that occured in the week ending 5/19/23. During this week I stopped in and asked to see inside of a CX-5 Turbo (that's all I wanted, a peek inside, not to drive it). After that was done we had a quick discussion with my salesman. I asked him how the discounts were running since negotiability is starting to reappear in the car markets. He suggested talking with the manager but I declined saying it was way too early in the process for me and asked only for his business card. Instead of giving me his card he led me inside next to gorgeous new CX-9. I couldn't help looking at it when out from behind the vehicle, almost startling me, popped John Culp. He looked like he just came in from being at a kids baseball game - heavy day beard and sloppy dress, certainly not dressed for work in any capacity let alone around customers. Anyway, we briefly discussed my not being able to find the car I saw online but I was not upset about it in the least. He said what I found might have been "in transit." I commented verbatim "yeah, dealers love putting them up on their websites when they first order them." I said it with a smile, at worst a wry smile but certainly without any level of anger or angst. He said it was the manufacturer that puts them up like that. I asked, again, with ZERO percent anger or even concern "the manufactuer has control of your website?" He replied yes but his demeaner instantly changed. He asked me if I was okay and other questions to the effect that I was having a bad day. With a chuckle and some surprise I told him everything was fine. He then told me to "take it easy" and that I seemed "all worked up." I again, with zero anger component, assured him everything was fine. I added that I had a full day ahead of visiting car dealers but told him he's reacting to something that simply was not there. I said right after that, clearly joking, "I'm not even angry yet." He got even more weird, holding up both hands saying we don't get angry here and started backing away. I was very confused and uncomfortable waiting for my salesman to get me his card. I left immediately after that. I wrote the manager and several higher ups in this dealership, reporting this unacceptable behaviour. As expected, they completely ignored me so I'm following through here, hoping people see just how bad this company is. PLEASE go ANYWHERE else to buy a car. It's not worth the risk or hassle. This company is the absolute worst. More
Absolutely amazing service! Will be back for future business especially with the helpful and wonderful personality of Joshua! Will be back for future business especially with the helpful and wonderful personality of Joshua! More
Roy was and still is awesome. I am so glad he's one taking care of me and my Mazda CX-30. I will be recommending him to anyone interested in a Mazda I am so glad he's one taking care of me and my Mazda CX-30. I will be recommending him to anyone interested in a Mazda More
Thank you David at Keffer Mazda! You made my car buying experience a breezer from start to finish! I love my new CX-5 You made my car buying experience a breezer from start to finish! I love my new CX-5 More
I purchased a used Mazda from another dealer. Took it here and Whitney at the service desk was Ah-mazing!! She persisted through the calls back and forth with the warranty company without flinchi Took it here and Whitney at the service desk was Ah-mazing!! She persisted through the calls back and forth with the warranty company without flinching and always keeping her professionalism! She was super helpful, always nice and just stuck through it with me. When I am in the market for a new car I will definitely be going to this dealership!! More