Kelly Ford

Great experience at Thomas Ford I’d like to share a great experience I recently had with Thomas Ford in Beverly. I decided it was time to replace my eleven year old car with one of I’d like to share a great experience I recently had with Thomas Ford in Beverly. I decided it was time to replace my eleven year old car with one of those small crossover SUVs I’ve been seeing around town. I scoured the car review websites and learned that the 2014 Ford Escape was one of the top rated small SUVs. My search brought me to a few car dealers on the north shore. The cars I drove were all very nice and I think I would have been happy with any of them; however, walking into Thomas Ford gave me a feeling of genuine friendliness, sort of like what car dealers were like many years ago. I was greeted by Ambrose Orlando, who would become my sales consultant. Ambrose went over the finer points of the Escape and did so in a knowledgeable and enthusiastic manner. I did not feel pressured to make a decision that day, but, based on what I had learned on my own about the Escape and what Ambrose was telling me, I was ready for a test drive. It went well…a sporty, quick handling tight drive and enough power for me. I wasn’t quite ready to make that final decision, so during the week I test drove some other small SUV’s. It came down to two cars – the Escape and (ok, I’ll say it) the Honda CRV. Both great cars. With almost everything being equal in the performance of the cars I test drove, what sold me on the Escape was the extras in the interior like Sirius Radio and the Ford Sync technology. Also, the great customer service I received from Ambrose Orlando and Thomas Ford helped me to my final decision. I’d also like to give a thumbs up to Finance Manager, Gary Sbordone, who patiently guided me through all the paperwork needed to lease my new Escape. I’m confident I made a good decision in choosing Thomas Ford, and, best of all, I’m enjoying driving my new 2014 Escape . More

Quick Lane I had my car serviced the other day, and the service was great. i took me right away, no surprises and very friendly. I like the location the staff w I had my car serviced the other day, and the service was great. i took me right away, no surprises and very friendly. I like the location the staff was very helpful. I will certainly return in the future. Paul More

all around friendly place I have found Thomas Ford to be a family of friends to be around and a pleasure to see when my truck needs service. I have also come to depend on Barba I have found Thomas Ford to be a family of friends to be around and a pleasure to see when my truck needs service. I have also come to depend on Barbara to over see the repairs being done while my safety is most important. I would recommend all to come to the service dept. and see how these friends keep the word "family" in this fine dealership. philip s. re More

Recall service The service manager, Barbara Padgett, was very accommodating in setting up the appointment, explaining the recall and completing the work when promise The service manager, Barbara Padgett, was very accommodating in setting up the appointment, explaining the recall and completing the work when promised. As a long time customer, it is nice to do business with a service department that is consistently efficient and helpful. More

Awesome service! June 6, 2014 Mr. Steve Leary, General Manager Thomas Ford Sales, Inc. Beverly, MA 01915 Dear Mr. Leary, It is with much consideration a June 6, 2014 Mr. Steve Leary, General Manager Thomas Ford Sales, Inc. Beverly, MA 01915 Dear Mr. Leary, It is with much consideration and pleasure that I share my recent experience at Thomas Ford. I was in the market for some new tires and new custom wheels for my Ford Mustang GT. I had unwittingly visited a large tire retailer nearby (because that’s what they specialize in, right?) and after two scheduled visits (and nothing but the runaround) left totally frustrated. So I decided I would stop in to Thomas Ford. You cannot imagine the surprise at the level of service that I received at your company. The entire process was the polar opposite of what I had experienced at the so called Tire experts company. At your service desk, a polite young woman recommended that I speak with Lenny Johnson. Let me tell you something. This guy is outstanding! He understands how to forge a business relationship. I explained what I wanted in my new tire package and he was eager to listen and eager to help. Within the first few minutes of my encounter I knew that I was dealing with a professional and someone who understands how to treat people. Lenny took the time to research the specs for any fitment issues. He did some brief research with your parts department as well as online and in a mere matter of minutes assured me that I had come to the right place. (Please accept my apologies that I hadn’t thought of your organization sooner but it won’t happen again). Mark Ringenwald, in the service department, was great a giving me an estimate and getting everything ordered correctly. He also was prompt in ordering and scheduling without making me feel rushed or pressured. Even the technician who took possession of my keys and vehicle after hours was eager to help. He could have just as easily said, “We’re closed, use the drop box on the side of the building” but he didn’t. My Mustang’s new wheel package looks awesome thanks to your staff. Huge kudos to Lenny for a job well done and for his outstanding customer service! I’d also like to thank the rest of the staff that I encountered during the process. It’s blatantly obvious that your staff takes pride in their efforts and that service is paramount. Best wishes in your continued success! Sincerely, M.D. More

Recent Service Experience @Thomas Ford The service people were very friendly and helpful during the recent work performed on our Ford vehicle. The problem causing the trouble light was dia The service people were very friendly and helpful during the recent work performed on our Ford vehicle. The problem causing the trouble light was diagnosed and resolved all within the day we dropped the car off. We were very satisfied with the work performed. More

Service for Ford 2009 Explorer I had a great experience during the service for my Explorer. Customer service was great and the time spent to do the service was exceptional. I had a great experience during the service for my Explorer. Customer service was great and the time spent to do the service was exceptional. More

Great Dealership for Price and Service! If you want to get the best deal on a Ford car go to this dealership. General Sales Manager, Jeff Klein will work with the salesmen to make sure you g If you want to get the best deal on a Ford car go to this dealership. General Sales Manager, Jeff Klein will work with the salesmen to make sure you get the car you want. Mike Fuller is a great salesman who is very helpful. Car selections are always plentiful. More

My Thomas Ford experience I love my new Fusion!! Tony couldn't have been nicer to work with and I got my new car with the additions I asked for way sooner than I expected. I love my new Fusion!! Tony couldn't have been nicer to work with and I got my new car with the additions I asked for way sooner than I expected. More