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Kelly Ford

Melbourne, FL

4.8
3,010 Reviews
Kelly Ford has been serving the Melbourne community for 42 years. You can count on the Kelly Ford family for the best buying experience, and service after the sale. Stop in today, or find your next vehicle online.
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776 Magnolia Ave.

Melbourne, FL

32935

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Showing 3,010 reviews

July 25, 2020

2016 F150 Ruby Red Valerie, Amee, and Johnnie went out of their way to make sure the buying experience was a pleasure. Everyone greeted us and made sure all our question More

by Luckey4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valerie Donaldson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnnie Walsh
Jul 29, 2020 -

Kelly Ford responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. The Kelly Ford Team

July 21, 2020

Great service I came to the dealership and I explained to the employee DJ Weston that I had an appointment and he took down all of my information. We went over what More

by baderhold1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DJ Weston
Jul 24, 2020 -

Kelly Ford responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. The Kelly Ford Team

July 20, 2020

7/12/2020 , John Alligood Is Very Nice, and very knowledgeable Got my kids A Room To Play In. He went out of his way to make sure we had evreything we needed. i More

by Ford Escape
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Alligood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2020 -

Kelly Ford responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! The Kelly Ford Team

July 18, 2020

Purchased a New 2020 Ford Ranger Stopped in to look at the New Rangers. Andre Mannain was my sales man. Very Knowledgeable with the Ford Ranger line of trucks. No Pressure to buy and More

by Nick D.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andre Mannain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Lagges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Cooper
Jul 22, 2020 -

Kelly Ford responded

Nick, thank you for the feedback! We are happy to hear about your positive experience at Kelly Ford, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! The Kelly Ford Team

July 18, 2020

I just bought my third used truck from Kelly FORD all three purchased within the last four years. Reggie Morton was my salesman on all three I was treated perfectly Reggie listen to what I was looking fo More

by Michelle VB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandra Van Hook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reggie Morton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Garcia
Jul 22, 2020 -

Kelly Ford responded

Thank you so much for this wonderful feedback, Michelle! We're so glad you came back to see us for your next vehicle. It's fantastic to know Reggie helped make us worth the drive. If there's anything else we can help you with in regards to your new vehicle, please let us know. Happy driving! The Kelly Ford Team

July 17, 2020

One of the best dealerships I’ve ever been to. What a great team. Valerie Donaldson, Johnnie Walsh, Cheryl in insurance. Love my Edge Titanium. More

by Gricesbs3848
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Valerie Donaldson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cheryl that handled insurance., Johnnie Walsh
Jul 20, 2020 -

Kelly Ford responded

Thank you for the feedback! We are happy to hear about your positive experience at Kelly Ford, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! The Kelly Ford Team

July 16, 2020

You're lucky to have Derek working for you. I call the dealership to tell them that I Had a small leak coming form the engine area of my 2019 Ranger and she said that she could get me in the nex More

by aasford57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Ertz-Berger
Jul 20, 2020 -

Kelly Ford responded

Hello and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! The Kelly Ford Team

July 15, 2020

The service was average, neither great nor terrible. I was very disappointed and appalled when I walked into the Dealership and no one was wearing a mask. Not one sales person wore a mask and when we tes More

by ElizabethAnn
Recommend Dealer
Yes
Employees Worked With
Henry Sinsabaugh, Jazz Morales
Jul 15, 2020 -

Kelly Ford responded

We appreciate you reaching out to us. Please know your review is taken very seriously by our team here at Kelly Ford. We always strive to improve and give our customers top-notch service. We invite you to contact us directly at your earliest convenience so we can learn more and help resolve this situation together. We hope to hear from you soon. The Kelly Ford Team - 321-254-4283 EXT 1300

July 13, 2020

Great Service Valerie and the rest of the Kelly team took very good care of us. If we need another, we will visit again and recommend to others. More

by ART
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valerie Donaldson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2020 -

Kelly Ford responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. The Kelly Ford Team

July 13, 2020

Excellent Service, Product Knowledge and Professionalism Phil, was a true pleasure. I was dealing with no less than 4 dealerships in my selection process and purchase. Phil outshined at least 10 other peop More

by mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Pettus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Van Hook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cheryl Shaton and did not rememebr who the Manager that handled my T.O. He was great as well.
Jul 16, 2020 -

Kelly Ford responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. The Kelly Ford Team

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