Kelly Ford - Service Center

I made an appointment because my windshield washer fluid was not working. I arrived on time for my appointment and got my car back three hours later. I was told that the hose for the fluid was bad. I tho was not working. I arrived on time for my appointment and got my car back three hours later. I was told that the hose for the fluid was bad. I thought the bill was high...$20.00 for the hose and $98.00 for the labor. So, $108.00 to replace a little bit of hose. My husband is a professional driver. He asked his maintenance people about the job. He thought something was wrong too. His maintenance people said the hose sells in bulk for .21 (twenty-one cents) per foot. And there is a maintenance "Bible" that estimates the time to complete jobs. This job "jobs-out at .25 hours. So, am I unhappy with the service I got. You bet I am. And Thomas Ford asked me to tell everyone I know about the experience I had. I will be doing that for sure. More

This was my first visit to this dealership for service. (My first oil change on my new Ford) The service technician was very pleasant when I called for the appointment. The staff was very friendly and pe (My first oil change on my new Ford) The service technician was very pleasant when I called for the appointment. The staff was very friendly and performed the work in a reasonable time frame. I also received a follow-up letter making sure the service done to my vehicle met my expectations. More

The Service Department staff are courteous and treat the customer with respect, especially TJ. They are thorough in explaining the problem and the repair and always go the extra mile to make sure the custom customer with respect, especially TJ. They are thorough in explaining the problem and the repair and always go the extra mile to make sure the customer is well cared for. It's no fun to get your car fixed, but the staff of the Thomas Ford Service Department make it a little easier to take! (TJ is great!) More

Brian always goes out of his way to accommodate and to serve. He is always very pleasant and wonderful to his clients. I appreciate working with him and I would send all my friends here to Quick Lane to s serve. He is always very pleasant and wonderful to his clients. I appreciate working with him and I would send all my friends here to Quick Lane to see Brian, Thanks for asking me to comment! Jeanne Knox Beverly More

I think the thing that I like most about Thomas Ford's service department is that they try very hard to satisfy my needs for the least amount of money. I'm not saying that the cost of repairing my car is service department is that they try very hard to satisfy my needs for the least amount of money. I'm not saying that the cost of repairing my car is low, just that I don't get the sense that they look for things to repair that don't need it and do the work that really needs to be done for me to have a safe car. Once I had a problem with the service and complained about it. I was asked to bring my car in and the concern was addressed at no cost to me. It is hard to imagine that many dealers or independent garages would have done it this way. I think many dealers get a bad reputation for overcharging the work that is done on a car. While I may be paying more for my service, I have believe that it is done by people who care about what they do and who use the best quality parts for the car. If you're going to spend money to repair your car, I think it's worth paying a little extra knowing that the people who fixe it will stand behind their work. More

I have been a customer of Thomas Ford for the past 16+ years. The Thomas Ford Service Dept. is great. They are friendly, knowledgeable, accommodating, and thorough. I have already recommended their serv years. The Thomas Ford Service Dept. is great. They are friendly, knowledgeable, accommodating, and thorough. I have already recommended their service to others, and will continue to do so. The service department is why I will buy my next car from Thomas Ford. Thank you Scott, Barbi and TJ! More

I have been having my Ford vehicle serviced there for over 10 years & have been very happy with them. I recently purchased a 2010 Ford Fusion Hybrid from them & was happy to have the personalized service over 10 years & have been very happy with them. I recently purchased a 2010 Ford Fusion Hybrid from them & was happy to have the personalized service that seems to be totally absent from the "BIG" dealers! It was a pleasure being treated like a human being by a dealership like Thomas Ford. More

my wife and my self have been getting our ford products serviced at thomas ford for the last twenty years. The over all service and employee,time and care takien to explain the work that needs to be done, serviced at thomas ford for the last twenty years. The over all service and employee,time and care takien to explain the work that needs to be done, cost of work,and the scheduling,has always been done professionally and courteous Bob Hebert march 20 10 More

I was very pleased with Thomas Ford of Beverly since the first contact. The lady at the service desk name Barbie promptly great me as soon as I walked in to drop off my car. Barbie explained to me the pro first contact. The lady at the service desk name Barbie promptly great me as soon as I walked in to drop off my car. Barbie explained to me the procedures of having my car evaluated and my obligations. She called me as soon as my car was ready, than we re-schedule an appointment at my leisure, to have a new part changed, which she placed the order. They great customer service doesn’t stop here, that was a gentleman who drove me back home. Over all the staff was very professional and friendly. I am coming back to change my sticker before the end of March, 2010. I highly recommend they services. Ana Bettencourt More

Being a loyal Ford owner for about 20 years, I have yet to find a better service team to deal with when it comes time for maintenance. Thomas Ford won my business when I needed a last minute service on my to find a better service team to deal with when it comes time for maintenance. Thomas Ford won my business when I needed a last minute service on my Ranger that I had purchased from another dealer, they were able to accomodate me and have since become my only choice for service. Friendly, professional and courteous staff backed up by a solid mechanical team makes this dealer a number one pick for all my needs. More