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223 Reviews of Kelly Ford - Service Center
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March 14, 2024
I usually do not write reviews however I felt it was important to comment. I had an issue with the ignition for my 2011 Taurus I called Kelly Ford for an appointment to resolve the problem. I explained important to comment. I had an issue with the ignition for my 2011 Taurus I called Kelly Ford for an appointment to resolve the problem. I explained the issue to the service writer then waited for a call back for the appointment. He called me back and told me that the car was too old and they couldn’t service it. He also told me to go where ever I get a sticker and maybe they could resolve the problem. I couldn’t believe that a dealership would deny service to my Ford. I called Danvers Ford told them about the age of the car and asked if they would service it. The reply, no problem. I then explained the issue I was having. Again, no problem and I got an appointment. I got a call the afternoon of the appointment to say they identified the problem and the car would be ready the following day. Danvers Ford has won a new customer and I will always speak negatively about Kelly Ford based on this experience. More
by danmosco
Employees Worked With
Helpful March 11, 2024
I've been doing business with Kelly Ford for Years and they have always treated me right the service and the people are great!! they have always treated me right the service and the people are great!! More
by George71229
Employees Worked With
March 02, 2024
The service on my F-150 was done in an hour. Very friendly and honest staff. Very friendly and honest staff. More
by T-Dub
February 12, 2024
Communication and accountability for repairs are lacking honesty lacking and technical service lacking. An overall bad experience where something was broken by the technician now became an expense for us to honesty lacking and technical service lacking. An overall bad experience where something was broken by the technician now became an expense for us to repair. More
by carmitstead
February 03, 2024
Car ready when promised. clear explanation of service vist.My only complaint is the waiting area seats are terrible.I have to thank Ted in service for setting up appointment. clear explanation of service vist.My only complaint is the waiting area seats are terrible.I have to thank Ted in service for setting up appointment. More
by ipsf71
December 19, 2023
Top-rate, professional service in a clean and well maintained facility. Highly recommended Kelly Ford in Beverly. maintained facility. Highly recommended Kelly Ford in Beverly. More
by halestreet7
Employees Worked With
December 13, 2023
If I could rate 0/5 stars I would. The most unprofessional garage I have ever went to. As a female, I already have a hard time finding a mechanic I can trust to give me the best care. The most unprofessional garage I have ever went to. As a female, I already have a hard time finding a mechanic I can trust to give me the best care. Kelly Ford is NOT the place to go. Ian was extremely rude and disrespectful when I was trying to get a better understand of the issue with my vehicle. My appointment was made a month in advance, work on my car did not begin until an estimated 3 days after my appointment. I asked for further details as to why the repair took longer than my warranty allowed and Ian told me I don’t get that information only the day I dropped it off and picked it up. Ian was extremely sarcastic and told me “that’s the real world time.” I asked Ian twice to show me where on my vehicle the blockage was that was causing rain water to drip all over my feet and head while I’m driving, he refused to come out to my vehicle both times and proceeded to “explain” using much terminology he knew I did not understand. I am disgusted by the way I was spoken to and the responses my father had to go out of his way to get. I would contact the shop Manager ‘Kasey’ but my receipt lists ‘Michael’ as the shop manager. So I guess there’s no clear understanding of who is in charge. They also removed all my Bluetooth settings, assuming to plug in their own phones for who knows what reason, and yes, I also OVERPAID. More
by Victoria
Employees Worked With
November 21, 2023
Poor communication. Honesty lacking . Appointment time not kept.obviously short handed. Two weeks time for return of vehicle. Honesty lacking . Appointment time not kept.obviously short handed. Two weeks time for return of vehicle. More
by Nelson
Employees Worked With
