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Kelly Honda

Lynn, MA

4.6
1,394 Reviews
We at Kelly Honda are dedicated to providing an easy and stress-free buying and servicing experience to every single Kelly customer. When we combine that commitment along with our knowledgeable Kelly staff, we are left with the result of happy Kelly Honda customers. When you come back to our Honda Service/Parts Departments, you'll know us and we'll know you. You'll see and feel an immediate difference, before and after you buy anything. We're dedicated to taking care of all your Honda automotive needs. We are at your service, with extended hours, 7 days a week. Visit us at our dealership in Lynn, MA today, or browse our selection of new Honda vehicles, pre-owned offers, and Honda service/parts options at our Kelly Honda website.
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540 Lynnway

Lynn, MA

01905

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Showing 1,394 reviews

February 08, 2023

Best experience I’ve had going into a dealership! Very professional! Shout out to Cody for helping me get into the perfect vehicle! Excellent service provided! Will definitely recommend to friends an More

by Sammmmy16
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Michael
February 04, 2023

Had been working with Jonathan for a few weeks on trying to get a new deal. Deal didn't happen but nothing but a positive experience with Jonathan. He was informative, help and welcoming. Tried his best to More

by ctemplehof
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jonathan Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Kelly Honda responded

We are happy to see that you had the opportunity to work with Jonathan and that he was so helpful and friendly! While we understand that a deal did not happen, we are still happy to see that you were well taken care of from start to finish! We really appreciate you taking the time to share this with us- we look forward to working with you in the future!

January 23, 2023

I left a negative review about my experience a few weeks ago. This time my update is on a positive note. Mr. Bousbaa is a General Manager at Kelly Honda, and his professionalism and ability to get to the bo More

by Lucycooper
Recommend Dealer
Yes
Employees Worked With
Said Bousbaa
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 20, 2023

Kelly Honda made it easy! !! I am writing this review to help others who are engaged in the often overwhelming and stressful car buying process. I had the best experience at K More

by Jose Israel Gonzalez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryn Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Wendt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eber Navarrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Said Bousbaa
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 13, 2023

Zero customer service skills. Rude, disrespectful, unprofessional, greedy. I spent 2,5 hours waiting for a regular oil change in the waiting area. They charged me $90. My last inv More

by Lucycooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Batista, Morgan Murphy
Jan 13, 2023 -

Kelly Honda responded

We are sorry you feel this way, Lucy. We have tried reaching out to you the past couple of days to discuss your experience. Please feel free to reach out to General Manager Sayeed Bousbaa at sbousbaa@kellyauto.com or 781-595-5252. Thank you!

Jan 13, 2023 -

Lucycooper responded

This is a lie. Robert Batista called me just once. I called him back the same day on the number above, spent more than 5 minutes on the phone with 3 different persons. Finally the last one wrote down my name and number and promised to pass it to Mr. Batista. Nobody called me since. Besides, Mr. Batista was one of the people who was involved in the incident. You know my number, you know my email - try harder to reach me. As you can see I am very responsive.

December 13, 2022

I'm usually satisfied with this Dealership When I need something done on my Honda.. They're all friendly towards each other. And they're always in a good mood. More

by Cici
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Morgan Murphy
December 10, 2022

Miguel Castro is the sole reason why I returned to Kelly Honda to lease my newest vehicle. We trust him and like him as an individual. He anticipates our needs and we never have to worry about any details More

by JayBreda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Miguel Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Riccio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Gerbino General Manager
November 06, 2022

I fill grateful whit Kelly Honda , they do a good job taking care my car. More

by Edward de la cruz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 02, 2022

From day one dealing with the staff at Kelly Honda in Lynn has been wonderful. Having talked with several of the staff in various departments for a variety of services I do not have a single complaint! More

by sandeeg1225
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Nunamaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 01, 2022

The best dealership in my book always giving me the best service, deals, and advice about my car. More

by nnbaldwin12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Oise
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rumson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Montanez
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