Kelly Jeep Chrysler - Service Center

The Service department is excellent in general all the Staff at Kelly Jeep are beyond words Staff at Kelly Jeep are beyond words More

Overall ok experience with lease. Staff are very polite and helpful always. I’m annoyed though that at my last service they did not change my sticker (next service) or put air in a ti Staff are very polite and helpful always. I’m annoyed though that at my last service they did not change my sticker (next service) or put air in a tire that was low. Did they even change the oil or complete any of the service… don’t really know. I also texted them about this and got no response. 1 year left on my lease so I guess it doesn’t matter. Maybe I caught them on a bad day? I hope so… just thought I’d at least get a response. More

My family and I almost died after their 'repair' of my Jeep. Despite making an appointment at noon on Monday, I didn't receive my Jeep back until Thursday afternoon. During that time, I received no stat Jeep. Despite making an appointment at noon on Monday, I didn't receive my Jeep back until Thursday afternoon. During that time, I received no status calls and they lost my key. The evening I got my car back, after paying $750 for a battery replacement, all of the symptoms came back and worse. I almost got in a horrible wreck when my power steering disappeared. I am infuriated with the total lack of care or responsibility. More

My Jeep Wrangler had a problem in the electrical system, specifically in the two batteries.- I want to share with anyone who doubts that the Jeep team in Lynnfield is extraordinarily professional.- My grati specifically in the two batteries.- I want to share with anyone who doubts that the Jeep team in Lynnfield is extraordinarily professional.- My gratitude, respect and admiration, especially to MOSES JHONSON. - For such excellent customer service, professionalism, dedication and doing things as if the vehicle belonged to him until he left it like new again. - Thank you very much, I am really happy to always look for you and give you help when you need it most. .- Thank you from the bottom of my heart MOSES JHONSON .- More

Handled my issue in a timely efficient and friendly way. This was a good experience. This was a good experience. More

Car was taken in at the appointment time and finished in a timely fashion as promised a timely fashion as promised More

Worst experience ever! I took my car there in October, was told they need to order a part. I called in November to see if the part arrived and was told the part will arr I took my car there in October, was told they need to order a part. I called in November to see if the part arrived and was told the part will arrive on December 14. Xmas came by no part and not a phone call. I called “seven” times adter that and left several messages and not a call back. I was then told by their front desk that now the part will arrive in February. I asked to speak with manager, was told he would have to call me back. Again no phone call. I drive up there hoping to speak with someone and was told by the service man I spoke with when I took my vehicle in who said the computer is down and would have a manager call me….still waiting More

I bought my car from this location years ago and it was always my one and only place to take my car for any service or repair. However after leaving many positive reviews after my previous visits, the last always my one and only place to take my car for any service or repair. However after leaving many positive reviews after my previous visits, the last 2 times I was absolutely disappointed to the point that now I am thinking how many times I was charged for no good reason!! here is why: My left brake was making squeaking noise, so I had the team to fix it. I was told I need to replace Caliper disk brake and some other pieces which ended up costing me over $700. Took the car back home and the issue wasn't fixed! So back again, this time I was told they have replaced the right side!! (why? not sure when issue was on left side), so they told me they will need to do the same on left side to make the issue goes away. After spending around $600 on top if that $700, I was once again left with a car that was not fixed!! I called them and made an app again for when I am back from my trip, when couple days prior to the appointment they called me to say they don't have enough staff and wanted to reschedule my appointment, after fighting back and insisting to keep my appointment, they finally gave me an appointment. But at that point something hit me hard, why would I have to fight for my app to begin with on the issue that they never fixed yet charged me over 1K!!!! so I canceled my app and decided to go to another shop. Took a copy of my repairs at this dealership and when I showed them to the new shop, they laughed at me!! I guess what happened to me was common in dealership. Basically getting charged for something that was not needed to change so I had to go back and spend more money on the small issue which could only be solved with changing a brake pad. I recommend to everyone to shop around before letting them to fix what was not even broken and save your time and money!! I would not go back to this location for sure. More

Problem was diagnosed quickly and my car was ready the following day. I would recommend Kelly following day. I would recommend Kelly More