Kelly Nissan of Lynnfield

AVOID AT ALL COSTS! I made the unfortunate decision to return to my local Kelly Nissan Dealership when my check engine light came on. The disrespect that followed made me regret my decision. The servic return to my local Kelly Nissan Dealership when my check engine light came on. The disrespect that followed made me regret my decision. The service manager Ryan was extremely rude, disrespectful, and arrogant to the point where he mockingly laughs at customers on the phone when they ask about what is wrong wirh their vehicle. I'm no car expert, but I can guarantee you I'll be going everywhere BUT Kelly Nissan for any service needs. After refusing to answer questions "Do you want the car fixed or not" and belittling me on the phone he ended the conversation by saying "Ya good luck with that buddy" and abruptly hanging up on me when I asked to be transferred to the GM. They had my car for 2 full days and did not resolve my issue. The lack of communication is ridiculous, and the overall "I don't care what you have to say" attitude made me worry that my car will be returned with more issues than what I dropped it off with. Do yourself a favor and do NOT go here!!! It's no good, and they like to word things in a way to try to intimidate you into having them fix your car or "they don't know what else could go wrong" AVOID!!! More

Bought SUV Nissan Pathfinder 2015 at Nissan Lynfield Ma on 2017- now it has a broken transmission ( under guarantee ) Service less than optimal- had to argue and show staff that I had a confirmed appoin on 2017- now it has a broken transmission ( under guarantee ) Service less than optimal- had to argue and show staff that I had a confirmed appointment for a specific date to diagnosed the car and later when I picked it up the staff was such a hurry to leave because it was almost closing time. Since the beginning this vehicle was a bad purchases as the Sales manager at the time, even gave me someone’s card ( not his own) for me to call the next day after the purchase because I protested due to promised extra gsp they were supposedly were going to install the next day after I bought it... but needless to say: It never happened !! More

I recently bought a New Sentra and had the best Experience with Alex Menendez. If you want Honestly, Respect , and the Best looking vehicle once you stop in to pick up your Vehicle I definitely rec Experience with Alex Menendez. If you want Honestly, Respect , and the Best looking vehicle once you stop in to pick up your Vehicle I definitely recommend looking to do business with Alex Menendez!! Thank You again !!! More

Tina Lever was extremely informative and professional. I have had a great relationship with this dealership for over 25 years. Work was completed in a timely manner. The car was returned in a cleaner state have had a great relationship with this dealership for over 25 years. Work was completed in a timely manner. The car was returned in a cleaner state then when dropped off. More

This dealership lacks any form of respect and is an absolute disgrace. I would not recommend them to a single person, as they lack in taking any form of responsibility. absolute disgrace. I would not recommend them to a single person, as they lack in taking any form of responsibility. More

If I could choose zero I would, for both the service and the dealership. Unfriendly, unprofessional, and attempted to intimidate. Will not recommend to anyone. the dealership. Unfriendly, unprofessional, and attempted to intimidate. Will not recommend to anyone. More

Friendly professional service in a clean and welcoming environment. Corey Ragusa was informative engaging and fair. He answered all my questions and concerns with patience and thoroughness. environment. Corey Ragusa was informative engaging and fair. He answered all my questions and concerns with patience and thoroughness. More

Pleasant experience, no pressure! My salesman was excellent. He was very patient with me and even took the time to speak to my son in Texas because I really had little or no experience buying a car m excellent. He was very patient with me and even took the time to speak to my son in Texas because I really had little or no experience buying a car myself More

Very good service for the past 20 yrs. Adriano best salesman for Nissan of Lynnfield. The service department is quick and on time. I won’t go anywhere else salesman for Nissan of Lynnfield. The service department is quick and on time. I won’t go anywhere else More