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Kelly Nissan of Woburn
Woburn, MA
949 Reviews
At Kelly Nissan of Woburn, we offer a wonderful selection of new and pre-owned Nissan vehicles, along with well-maintained non-Nissan pre-owned vehicles. Come on in and take a test drive! Our sales staff will help you find that new Nissan or quality used car that you have been searching for.
Our team at Kelly Nissan of Woburn is excited to help you with all of your vehicle purchasing and servicing needs. We have genuine OEM Nissan parts available, Nissan Certified Master Technicians, and a broad collection of new and pre-owned Nissan vehicles for your convenience.
We invite you to visit our dealership conveniently located at the junction of Route 93 and Route 128 or start your shopping experience online at our Kelly Nissan of Woburn website. Our dealership looks forward to helping you with all of your automotive needs!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 949 reviews
March 31, 2016
Painless, efficient, and friendly! Several items were addressed, including difficult recall work, and the car was ready by mid-afternoon. Substitute transportation arranged by staff Several items were addressed, including difficult recall work, and the car was ready by mid-afternoon. Substitute transportation arranged by staff made the experience even more p Kudos!ositive. I couldn't be happier with the overall results. More
by KEAY1
Verified CustomerEmployees Worked With
Derek Courtois
Helpful March 29, 2016
Excellent Was definitely a little hesitant to bring my car in when I found out that David Dennis left. I met with Dylan Gallagher and told him of the issues I w Was definitely a little hesitant to bring my car in when I found out that David Dennis left. I met with Dylan Gallagher and told him of the issues I was having with my vehicle. Well Dylan picked up right where David left off. He was professional courteous and a pleasure to work with. I could not have been happier. This was a huge step for Kelly Nissan because I will probably be looking for a new vehicle in the next year or two. Without a good service department I would have went to Honda or Toyota. With Dylan and crew at Kelly I will definitely be back buying Nissan. Great job !! More
by RICH.CANNEY
Employees Worked With
Dylan Gallagher
March 29, 2016
Not the same service ! I have owned a 2010 Altima which I traded in for the 2013 Altima. I originally purchased the 2010 at the Lynnfield Dealership. My service experience a I have owned a 2010 Altima which I traded in for the 2013 Altima. I originally purchased the 2010 at the Lynnfield Dealership. My service experience at this dealership was excellent. Tina Lever was the person who I always dealt with. When Tina moved to the Woburn dealership I decided to follow her. Although she was now the Manager she hooked me up with David Dennis. He provided the same excellent service as Tina had. I then traded for the 2013 and continued with the same excellent service. This service made up for the fact that the 2013 was not as finished as the 2010. I had a better vehicle in the 2010. Well Tina moved on but David Dennis continued with the excellent service. I was now traveling from Dracut for service versus Wakefield which was worth it. Now that David Dennis has moved on I am not sure I will continue service with this dealership. My last visit was not as I had been accustomed to. I had some warrantee work to be performed along with an oil change. The service technician indicated that I should replace the pads on my front brakes and have the transmission flushed as per the service manual. I asked David Fagunues questions about the recommendations however he couldn't answer them as it was very late and he had stated he would get back to me. To date I have not received a call back with answers to my questions. Also all four tires were over inflated to 45 lbs of pressure normal inflation is usually at 33/34 lbs. I am really surprised. Did the excellent service I had always received depart out the door with David Dennis ? The 2013 will be traded in this November as it will be 3 years old. I think that maybe since I really haven't enjoyed this 2013 as much as I did the 2010, and the fact that maybe my service experience may not be the the same, that maybe its time for a new model and a new dealership. It should be noted that both the 2010 and 2013 were never serviced any place else besides a Kelly Dealership. Maybe the excellent service had nothing to with the dealership but had everything to do with the individuals I had contact with. More
by Ron
Employees Worked With
David Fagunues
March 28, 2016
Dealing with car dealership I recently leased another vehicle at Kelly Nissan in Woburn. Although this dealership has changed ownership over the years, the sale people that we ha I recently leased another vehicle at Kelly Nissan in Woburn. Although this dealership has changed ownership over the years, the sale people that we have dealt with have usually been very pleasant.. This current leased vehicle is our 6th lease. Our sales person, Shawn, was very pleasant as always (our 2nd lease with him). I would give him an excellent rating and would like to do business with him again. Unfortunately in order to close the deal you must talk to the finance manager (Jose) who always tries to sell you other accessories, warranties etc. The only item that my wife & I like to add to the car is the Road Hazard Warranty for the tires. We were told that item is not available by itself. We would need to purchase in a bundle which included damage protection for when we turned in the leased vehicle and maintenance cost. We told him we were not interested in a bundle package. He then lowered the price on the bundle packages which then made us even more suspicious. Since we are a returning customer (our 6th lease) why aren't we getting the reduced price right at the start. We definitely said no at this point. He then basically said that we would be sorry and that we should go home and think about it and call him tomorrow. We thought about it for a second and did not call More
by DADDYMAC1127
March 26, 2016
Nissan Leaf service My Leaf was taken to the Woburn location when the Keaf went to low power mode due to a battery fault detection. The service department spent quite a b My Leaf was taken to the Woburn location when the Keaf went to low power mode due to a battery fault detection. The service department spent quite a bit of time trying to diagnose the issue and concluded it was a false fault detection. Given there was no obviousl repair needed I was very please that they took the time to thoroughly diagnose the battery system to insure that the problem would not reoccur. It's been a about a month and I have had no further issues. There was one minor issue with my service experience. When I came to pickup the Leaf shortly before the dealership was to close for the day, the Leaf didn't have enough charge to make it home. I had expected that it would have been fully charged prior to my picking it up. This dealership has a quick charge station so I didn't need to wait long to get enough of a charge to make it home. I'm sure this was just an oversight and not normal. Overall I am very pleased with the service I received. Larry More
by LARRY15
Employees Worked With
Sorry I don't recall the name of the person who serviced my car
March 25, 2016
Great all around. Took me on time and service was fast and complete. All were friendly and professional. Would return for future. Very clean wait room. Thanks. Steve. Took me on time and service was fast and complete. All were friendly and professional. Would return for future. Very clean wait room. Thanks. Steve. More
by STEVEIPP56
Employees Worked With
Brittany Szymkowski, Michael Sawicki
March 25, 2016
Changed perception of "typical Dealer" experience. First, want to say I really like my 2015 Nissan Altima. A couple of minor issues that were promptly corrected. The original sale went smooth, price wa First, want to say I really like my 2015 Nissan Altima. A couple of minor issues that were promptly corrected. The original sale went smooth, price was reasonable and haggling kept to a minimum. Service department has been prompt, courteous, and clean. I would, and have, recommended Kelly Nissan to others and my sister recently bought her new car there also. More
by FIVEBF
Employees Worked With
Aurys Pena, Gary Masiello, Lisa Kouzoukas, David Dennis, Brittany Szymkowski, Dylan Gallagher
March 22, 2016
There was no pressure for us to buy. Made the experience it Caring and pleasant. No pressure. Told us out right what the deal was and willing to work with us to get the truck we wanted Caring and pleasant. No pressure. Told us out right what the deal was and willing to work with us to get the truck we wanted More
by AKELLEY1024
Employees Worked With
Nick, Jose Soto
March 16, 2016
Had trouble with low tire pressure and was taken care of. Brought car in and they fixed tire pressure in all tires and checked for leaks. Also got new windshield wipers. All was taken care of quick and easy Brought car in and they fixed tire pressure in all tires and checked for leaks. Also got new windshield wipers. All was taken care of quick and easy. More
by jodivi46
Employees Worked With
I don't remember
March 16, 2016
User friendly service! Everyone I deal with is always courteous, friendly and knowledgeable. When and if I make an appointment they seem to be right on target with time. I l Everyone I deal with is always courteous, friendly and knowledgeable. When and if I make an appointment they seem to be right on target with time. I love using the courteous ride when necessary. More
by actionjackson
Employees Worked With
Derek Courtois, Lisa Kouzoukas, Eric Scamman, David Dennis
