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Kelly Nissan of Woburn
Woburn, MA
983 Reviews
At Kelly Nissan of Woburn, we offer a wonderful selection of new and pre-owned Nissan vehicles, along with well-maintained non-Nissan pre-owned vehicles. Come on in and take a test drive! Our sales staff will help you find that new Nissan or quality used car that you have been searching for.
Our team at Kelly Nissan of Woburn is excited to help you with all of your vehicle purchasing and servicing needs. We have genuine OEM Nissan parts available, Nissan Certified Master Technicians, and a broad collection of new and pre-owned Nissan vehicles for your convenience.
We invite you to visit our dealership conveniently located at the junction of Route 93 and Route 128 or start your shopping experience online at our Kelly Nissan of Woburn website. Our dealership looks forward to helping you with all of your automotive needs!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 983 reviews
April 09, 2016
Not what I have come to expect from Kelly Auto dealerships I asked about why does it seem like my outside mirrors are no longer moving. Told it was not available on my model of Maxima. I have the Platinum mo I asked about why does it seem like my outside mirrors are no longer moving. Told it was not available on my model of Maxima. I have the Platinum model and I thought it had all the options. Also commented on jerky action when using cruise control going downhill. Seems like the braking system kicks in and out. Told this was normal without even taking a test drive. I have been driving for over 40 years, this isn't normal. Perhaps this happened because I had my wife take car in. More
by MJNEWMAN17
Verified Customer
April 08, 2016
Awesome dealership Went to kelly Nissan to check out the new rogue SL. We worked with Shawn Crowley and the whole process couldn't have been better. Shawn did an excelle Went to kelly Nissan to check out the new rogue SL. We worked with Shawn Crowley and the whole process couldn't have been better. Shawn did an excellent job and never pressured us and we ended up getting what we went there for. Excellent experience. More
by Stick
Employees Worked With
April 03, 2016
Great Service Department I left my car on a Friday night as it was making a really weird noise, Derek saw me outside and came out to chat with me about it. We talked for a wh I left my car on a Friday night as it was making a really weird noise, Derek saw me outside and came out to chat with me about it. We talked for a while about what it could be and Derek suggested that I leave the car there even though Saturdays are really busy they may get to it tomorrow. I agreed, filled out the envelope and left my car there. Saturday morning I got a call I believe from Mike and they told me that a wheel bearing was gone on my car and that I needed rear brakes. I agreed and told them to go ahead with the service. They called me 3 hours later and told me my car was repaired! Unbelievable service, to be done on a Saturday? I know this first hand as I came in two Saturdays before for an oil change and it was so busy! I don't know how they did it, but I would recommend Kelly Nissan Woburn's Service to everyone!!! More
by ColletteSarmento
Employees Worked With
Derek Courtois, Michael McBrine
April 02, 2016
Much better this time.. last was 4 hours.. after 4 hours .. Last time I waited 4 hours.. then left because I had to get to my office... This time it was all good.. Thank you.. Now get Mr. Halloran to get Last time I waited 4 hours.. then left because I had to get to my office... This time it was all good.. Thank you.. Now get Mr. Halloran to get me a good price on a new frontier.. He is in sales.. Thank you.. DRM More
by ROSSMONAHANRE
March 31, 2016
Painless, efficient, and friendly! Several items were addressed, including difficult recall work, and the car was ready by mid-afternoon. Substitute transportation arranged by staff Several items were addressed, including difficult recall work, and the car was ready by mid-afternoon. Substitute transportation arranged by staff made the experience even more p Kudos!ositive. I couldn't be happier with the overall results. More
by KEAY1
Employees Worked With
Derek Courtois
March 29, 2016
Excellent Was definitely a little hesitant to bring my car in when I found out that David Dennis left. I met with Dylan Gallagher and told him of the issues I w Was definitely a little hesitant to bring my car in when I found out that David Dennis left. I met with Dylan Gallagher and told him of the issues I was having with my vehicle. Well Dylan picked up right where David left off. He was professional courteous and a pleasure to work with. I could not have been happier. This was a huge step for Kelly Nissan because I will probably be looking for a new vehicle in the next year or two. Without a good service department I would have went to Honda or Toyota. With Dylan and crew at Kelly I will definitely be back buying Nissan. Great job !! More
by RICH.CANNEY
Employees Worked With
Dylan Gallagher
March 29, 2016
Not the same service ! I have owned a 2010 Altima which I traded in for the 2013 Altima. I originally purchased the 2010 at the Lynnfield Dealership. My service experience a I have owned a 2010 Altima which I traded in for the 2013 Altima. I originally purchased the 2010 at the Lynnfield Dealership. My service experience at this dealership was excellent. Tina Lever was the person who I always dealt with. When Tina moved to the Woburn dealership I decided to follow her. Although she was now the Manager she hooked me up with David Dennis. He provided the same excellent service as Tina had. I then traded for the 2013 and continued with the same excellent service. This service made up for the fact that the 2013 was not as finished as the 2010. I had a better vehicle in the 2010. Well Tina moved on but David Dennis continued with the excellent service. I was now traveling from Dracut for service versus Wakefield which was worth it. Now that David Dennis has moved on I am not sure I will continue service with this dealership. My last visit was not as I had been accustomed to. I had some warrantee work to be performed along with an oil change. The service technician indicated that I should replace the pads on my front brakes and have the transmission flushed as per the service manual. I asked David Fagunues questions about the recommendations however he couldn't answer them as it was very late and he had stated he would get back to me. To date I have not received a call back with answers to my questions. Also all four tires were over inflated to 45 lbs of pressure normal inflation is usually at 33/34 lbs. I am really surprised. Did the excellent service I had always received depart out the door with David Dennis ? The 2013 will be traded in this November as it will be 3 years old. I think that maybe since I really haven't enjoyed this 2013 as much as I did the 2010, and the fact that maybe my service experience may not be the the same, that maybe its time for a new model and a new dealership. It should be noted that both the 2010 and 2013 were never serviced any place else besides a Kelly Dealership. Maybe the excellent service had nothing to with the dealership but had everything to do with the individuals I had contact with. More
by Ron
Employees Worked With
David Fagunues
March 28, 2016
Dealing with car dealership I recently leased another vehicle at Kelly Nissan in Woburn. Although this dealership has changed ownership over the years, the sale people that we ha I recently leased another vehicle at Kelly Nissan in Woburn. Although this dealership has changed ownership over the years, the sale people that we have dealt with have usually been very pleasant.. This current leased vehicle is our 6th lease. Our sales person, Shawn, was very pleasant as always (our 2nd lease with him). I would give him an excellent rating and would like to do business with him again. Unfortunately in order to close the deal you must talk to the finance manager (Jose) who always tries to sell you other accessories, warranties etc. The only item that my wife & I like to add to the car is the Road Hazard Warranty for the tires. We were told that item is not available by itself. We would need to purchase in a bundle which included damage protection for when we turned in the leased vehicle and maintenance cost. We told him we were not interested in a bundle package. He then lowered the price on the bundle packages which then made us even more suspicious. Since we are a returning customer (our 6th lease) why aren't we getting the reduced price right at the start. We definitely said no at this point. He then basically said that we would be sorry and that we should go home and think about it and call him tomorrow. We thought about it for a second and did not call More
by DADDYMAC1127
March 26, 2016
Nissan Leaf service My Leaf was taken to the Woburn location when the Keaf went to low power mode due to a battery fault detection. The service department spent quite a b My Leaf was taken to the Woburn location when the Keaf went to low power mode due to a battery fault detection. The service department spent quite a bit of time trying to diagnose the issue and concluded it was a false fault detection. Given there was no obviousl repair needed I was very please that they took the time to thoroughly diagnose the battery system to insure that the problem would not reoccur. It's been a about a month and I have had no further issues. There was one minor issue with my service experience. When I came to pickup the Leaf shortly before the dealership was to close for the day, the Leaf didn't have enough charge to make it home. I had expected that it would have been fully charged prior to my picking it up. This dealership has a quick charge station so I didn't need to wait long to get enough of a charge to make it home. I'm sure this was just an oversight and not normal. Overall I am very pleased with the service I received. Larry More
by LARRY15
Employees Worked With
Sorry I don't recall the name of the person who serviced my car
March 25, 2016
Great all around. Took me on time and service was fast and complete. All were friendly and professional. Would return for future. Very clean wait room. Thanks. Steve. Took me on time and service was fast and complete. All were friendly and professional. Would return for future. Very clean wait room. Thanks. Steve. More
by STEVEIPP56
Employees Worked With
Brittany Szymkowski, Michael Sawicki
