Kelly Nissan of Woburn

Shouldn't have had to waste an hour. sunroof shattered for no reason. called into dealer ship and was told to bring in the car and that i'd get a loaner. brought it in and found i couldn' sunroof shattered for no reason. called into dealer ship and was told to bring in the car and that i'd get a loaner. brought it in and found i couldn't get a loaner after all. After some research they figured out it was a factory sunroof and was told i had to go through insurance. not exactly sure why that couldn't have been discovered over the phone as they have my car on record. seems to be a disconnect there. More

tire check 12ooo miles needs new tires could you more dealer support in helping to get some help in getting new tires these tires should never had worn. Now saying low pressure and drivi could you more dealer support in helping to get some help in getting new tires these tires should never had worn. Now saying low pressure and driving in snow NONE of that is true nothing ever showed on dash, pressure checks each oil change and I have done 4 times and I do not drive in snow. Really I would expect to get some compensation or pro rated replacement on those tires. I bought the best edition the Platinum I did not expect to have to buy new tires w/low mileage. This is my 2nd pathfinder from this dealer. I am not saying that the person I dealt with was rude he was nice and took the time to have the car put on the lift and check the tires. More

Worse car service First time in my life I had to wait 4 days before I pick up my new car after I purchasesed it. They asked me for deposit of 500$ and I had a hard ti First time in my life I had to wait 4 days before I pick up my new car after I purchasesed it. They asked me for deposit of 500$ and I had a hard time to get the money back in a real time. In general they do not know what they are doing. And not an assistance at all. More

Disappointed with work done i brought my Nissan Murano in because it was making a strange noise. The service department was able to identify the noise and repair it. Great! My ca i brought my Nissan Murano in because it was making a strange noise. The service department was able to identify the noise and repair it. Great! My car also needed an oil change, breaks, and several other small services. I picked the car up, drove home and parked in my driveway. The next day I noticed my car had leaked some oil on my clean driveway. This never happens when I have my oil changed at my local service station. My opinion is that the oil change was not done with care and precision. Additionally, I noticed my new breaks would squeak every time I used them. I read on line that this can happen sometimes until they are broken in, although I've never experienced this before when having new breaks put into this car. Over a month later, my breaks were still annoyingly squeaky. I had to schedule another appointment to have my breaks properly fixed. As I'm sure every other customer can understand, I'm busy and my time is valuable. I do not have time to follow up on repairs that should have been done properly the first time. I also live some distance away from this dealership. The dealership did resolve the problem and I was told I would not be charged (lol)! I was not offered anything else for my time and trouble. I have another car, an Acura, and anytime I bring it to the Acura dealership, I am treated with care, and incredibly high quality service. They go above and beyond. I get a free car wash every time I go. Due to my experience, I will not be going back to Nissan of Woburn for service, nor would I recommend them. They do, however, offer a convenient shuttle ride, with a very nice young man, should you choose not to wait for repairs. That was the one nice benefit. More

Miscommunication I checked in for an oil change and needed price on tires before I decided to go ahead with replacing them. It took over an hour before anyone came to I checked in for an oil change and needed price on tires before I decided to go ahead with replacing them. It took over an hour before anyone came to me regarding the tires, and then it took 20 min to get the quote. Definitely a miscommunication. Once the car started to be serviced, it went smoothly. More