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433 Reviews of Kelly Nissan of Woburn - Service Center
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December 31, 2015
early morning pick up on a snow day Hello all, Overall happy with actual service requested. Disappointed that the dealership did not have my car cleaned off from icy snow the night b Hello all, Overall happy with actual service requested. Disappointed that the dealership did not have my car cleaned off from icy snow the night before I was given the keys and told where I could find my car The area my car was located was very icy. Good thing I had a ice scraper in the car since no one was to be found outside. I did pick it up at 8:15 am so maybe it would have been pulled up for me if I picked up the car later I did spend over $400 in service. I would have thought the car would be vacuumed like it would be if I brought it to Jiffy Lube Overall a fair experience but expect more from Kelly Jackie Raffi More
by JRAFFI0
Verified Customer
December 31, 2015
Excellant Service I came in and was told how long it would take to do an oil change and reset my tire pressure light on my dash board. They completed the work in the am I came in and was told how long it would take to do an oil change and reset my tire pressure light on my dash board. They completed the work in the amount of time they told me and help save me some money with a coupon they found. So again I was very impressed and pleased with my service visit. More
by JWMETCALF
December 28, 2015
They truly make it Easy!! The service department is second to NONE. I've dealt with David Dennis and he makes you feel like family. He explains services performed and recommend The service department is second to NONE. I've dealt with David Dennis and he makes you feel like family. He explains services performed and recommends any services that are needed. I called last minute on a Saturday and he was able to fit me in. OUTSTANDING!!!! More
by choll5
Employees Worked With
David Dennis
December 26, 2015
Oil change 5 stars for Kelly if Nissan...went for my oil change which was quick and efficient.. As always staff was extremely helpful and friendly. Even though i 5 stars for Kelly if Nissan...went for my oil change which was quick and efficient.. As always staff was extremely helpful and friendly. Even though it's out if my way I will continue to go there More
by CURLYQ617
Employees Worked With
December 24, 2015
Great service. Friendly servicemen. The service staff at Kelly Nissan provide excellent customer service and great automotive service. It is nice to see the service staff and they recogn The service staff at Kelly Nissan provide excellent customer service and great automotive service. It is nice to see the service staff and they recognize you . They are very friendly. Great value. More
by LASHBURNS
Employees Worked With
David Dennis, Dylan Gallagher
December 23, 2015
Replace plastic motor cover and power steering fluid The service was done in a timely fashion. The shuttle driver was friendly and was available to get me to and from work on time. The service was done in a timely fashion. The shuttle driver was friendly and was available to get me to and from work on time. More
by Altima driver
Employees Worked With
Dennis
December 22, 2015
Fast and easy service All the friendly and informative staff made this an easy and fast service experience. The waiting room was convenient with food and coffee at the read All the friendly and informative staff made this an easy and fast service experience. The waiting room was convenient with food and coffee at the ready. More
by TIFFISMYLOVER
Employees Worked With
Derek Courtois
December 21, 2015
I found them to be very professional, polite and informative I wrote earlier when I had my car done, I was pleased by the people who helped me. David was professional, polite and also my son called to explain w I wrote earlier when I had my car done, I was pleased by the people who helped me. David was professional, polite and also my son called to explain what was needed to be done on the car, David was very informative to him. More
by STANNEBM
Employees Worked With
David Dennis
December 21, 2015
Should have been, Could have been a lot better I'll start with the good, Cliff who helped with the drop off did a great job coordinating the repairs and quality of the work was fair. He also made I'll start with the good, Cliff who helped with the drop off did a great job coordinating the repairs and quality of the work was fair. He also made sure I was done and picked up by the shuttle service (great option) to get to my next appointment on time. Now the bad, I booked the appointment via the web site more than a week in advance, when booking I said there was a recall on the car; nobody called to inform me they would need more information to order the necessary part, hence when I went in they were unable to do that part of the repair and said I'd need to come back (like taking time off from work is no big deal). Second the web site gives you prices for services yet when I got the bill all the services were more than the advertised price (didn't see anything saying this would be the case). In fact they weren't even aware what I'd signed up for (what exactly is the purpose of having the appointments on the web site?) He did give me a 10% discount but even with that it still was more than advertised. 3rd, Part of the service is an oil change and while 5W30 is an acceptable oil for the car the preferred oil (in the manual) is a 0W20 synthetic blend. The oil change places were even reluctant to use the 5W30 So why use the cheaper blend? 4th I needed tires rotated due to noise in the back, while I believe the tires were rotated (sound moved from the right side to the left, why not rotate those tires up front, again this is what the manual suggests?), Maybe they did but it didn't sound that way, in fact the noise was worse. Of course they did try selling me new tires. Was happy there wasn't a hard sell when I didn't want them. There were also electrical issues none of which they were able to reproduce. In their defense I know electrical issues can be tricky. Of course same issues appeared later that night after getting the car back. So overall no I wasn't particularly satisfied with the service I received. More
by TR
Employees Worked With
Cliff
December 20, 2015
Maintenance Kelly Nissan delivers friendly, fast, and hassle free service. I Highly recommended this dealership and have done so to friends looking for a new car Kelly Nissan delivers friendly, fast, and hassle free service. I Highly recommended this dealership and have done so to friends looking for a new car. More
by MJKRUEGER1
Employees Worked With
Khoa Nguyen
