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Kelly Volkswagen

Danvers, MA

Overview
Employees
Reviews
Vehicles
4.3
965 Reviews
At Kelly Volkswagen, we know our VW customers and your needs. Our Volkswagen professionals in sales, service, and parts are dedicated to addressing all of your VW needs. We offer a new state-of-the-art Volkswagen service facility with only top-of-the-line equipment to better service our loyal VW customers. Our Volkswagen sales professionals promise to deliver you the highest level of satisfaction when you visit our Danvers, MA dealership on Route 114. And did we mention we are the largest Volkswagen dealership in the United States? Our team at Kelly Volkswagen invites you to visit our dealership today, or browse our selection of quality new and pre-owned Volkswagen models, Volkswagen services and parts, and much more at our website.
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72 Andover St.

Danvers, MA

01960

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Showing 965 reviews

February 11, 2024

Excellant customer service and discounts if asked veterans appreciation beautiful people ladies cleanliness and great bathrooms More

by Stephenclancey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Robert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Georgous lady at pay counter
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Feb 26, 2024 -

Kelly Volkswagen responded

Hi Stephen! We just wanted to reach out and say thank you for sharing your experience with us! It is great to know that you were well taken care of and both Scott and Rachel were so helpful! We certainly appreciate your service!

January 27, 2024

Professional, thorough, and friendly. I’ve bought 4 VW cars from Kelly and they have all been serviced there as well. I will likely buy my next car from Kelly. More

by ShootCloser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Foss
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2024 -

Kelly Volkswagen responded

Thank you so much for your loyalty! It's great to know that you've purchased multiple VW cars from us and have continued to trust us with servicing them. We greatly appreciate your continued support and are honored to be your dealership of choice. When you're ready for your next vehicle purchase, we'll be here to assist you every step of the way. If you ever have any questions or need further assistance in the meantime, please don't hesitate to reach out!

January 27, 2024

Brought my car in service - always happy with services and support! Scheduling is easy and there is a comfortable area for waiting. More

by Ginaoconnor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2024 -

Kelly Volkswagen responded

Thank you, Gina, for taking the time to share your service experience with us! Ensuring a seamless and comfortable experience for our customers is a top priority for us, and we're glad to know that scheduling was easy for you and that you found our waiting area comfortable. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to reach out!

January 25, 2024

Great experience, 3rd VW from Kelly VW Danvers and George! I would recommend to anyone! More

by mmurfy15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2024 -

Kelly Volkswagen responded

Congratulations, mmurfy15, on your pre-owned VW! It is great to know that you had an awesome time working with George and he took excellent care of you! Thank you so much for taking the time to share this with us!

January 23, 2024

Last year when I was shopping for an Id4 I was told that I could charge the car at any Volkswagen dealership. This was a selling point. When I just called to ask whether their charger was operational so I c More

by awaterman6
Recommend Dealer
No
Employees Worked With
George Sousa
1.0
This rating includes all reviews, with more weight given to recent reviews.
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January 20, 2024

Riley did a great job with handling my service appointment today. I give five stars More

by sz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Riley
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December 22, 2023

Josh was very nice and professional he helped me getting the car I wanted it More

by Gigi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Cone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2023 -

Kelly Volkswagen responded

Hi Gigi! We just wanted to reach out and say thank you! It is great to know that you had the opportunity to work with Josh and he helped get you into the new VW that you wanted! If there is anything else we can do for you, please do not hesitate to reach out!

December 05, 2023

I brought my Jetta for service, as I usually do except for oil changes, about a month ago. While the repairs (tires, alignment oxygen sensor) were expensive I always trust them for good work. Especially R More

by Brian C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reilly
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Dec 07, 2023 -

Kelly Volkswagen responded

Thanks, Brian! We appreciate your trust in us for the repairs on your Jetta and your kind words about Riley. It's wonderful to hear that you give him five stars for his service. We apologize for the minor issue of the missing valve cap on one of your new tires. We take your feedback seriously and will address this with our team to ensure such oversights are avoided in the future. If there's anything else we can do for you or if you have any further questions, please don't hesitate to reach out. We value your business and look forward to serving you again in the future!

November 25, 2023

Kelly Collision will be highly recommended to all my family and friends. They did a great job repairing my QX50, it looks perfect. Thanks More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Jean
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Nov 25, 2023 -

Kelly Volkswagen responded

Thank you so much, Joe! We're so happy to hear that you had a great job repairing your QX50, and that it looks perfect. Your recommendation to your family and friends means a lot to us. If there's anything else you'd like to share or if you have any further questions, please feel free to reach out!

November 10, 2023

I had a very good experience with Peter Simmons at Kelly. He was helpful, informed and not too pushy. My car came a month earlier than expected which was great! Peter took all the time I needed to help me un More

by Ksa
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Peter Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Santos
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2023 -

Kelly Volkswagen responded

Wow thank you so much, Ksa! We're thrilled to hear that Peter provided excellent assistance and made your car purchase informative and hassle-free. Your early car delivery is fantastic news! We genuinely appreciate your feedback about the extended warranty presentation. We're continuously working to improve our process and appreciate your insights. Transparency is key, and we'll strive to ensure that all details, including the pros and cons of additional options, are communicated clearly right from the start. Please let us know if there is anything else we can do for you!

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