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Kelly Volkswagen
Danvers, MA
945 Reviews
At Kelly Volkswagen, we know our VW customers and your needs. Our Volkswagen professionals in sales, service, and parts are dedicated to addressing all of your VW needs.
We offer a new state-of-the-art Volkswagen service facility with only top-of-the-line equipment to better service our loyal VW customers. Our Volkswagen sales professionals promise to deliver you the highest level of satisfaction when you visit our Danvers, MA dealership on Route 114. And did we mention we are the largest Volkswagen dealership in the United States?
Our team at Kelly Volkswagen invites you to visit our dealership today, or browse our selection of quality new and pre-owned Volkswagen models, Volkswagen services and parts, and much more at our website.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 11:30 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 945 reviews
July 16, 2012
We came to Kelly VW because we had had an excellent experience at Kelly Fiat when we purchased our son's car in February. The ratings for the purchase of the VW Golf are not all "5" for a couple of re experience at Kelly Fiat when we purchased our son's car in February. The ratings for the purchase of the VW Golf are not all "5" for a couple of reasons, but overall the fact that we did purchase the Golf from Kelly shows that we were happy enough with the people and the process to proceed. Our salesperson, Samantha Dominick, was very good. She struck just the right balance of being informative, friendly, and helpful. We did get the 0% financing that we asked for and we were satisfied with the value assigned to our trade-in. Our only sticking point was that the car we test drove had features (controls on steering wheel and a cargo liner) that the car we actually got did not. During the negotiations the manager said he took some money off the price of the better-equipped car, but in reality we got a car that had less features and paid the full sticker price for that particular car. So that seemed less than forthcoming. When we got the car home we noticed white straps dangling from the underside of the car. These turned out to be leftovers from the car wrapping that had not been removed when the car was being prepped. When I took the car back to Kelly, Samantha and the service manager quickly took care of this, so no harm was done, but more oversight or supervision when the car was being prepped would have avoided this. Had the car we actually got included the cargo liner, the scores would be all 5s. More
by mjfilipek
Employees Worked With
Samantha Dominick
Helpful July 15, 2012
I have been going to send both George Sousa and Gerry (a manager?) at Kelly Volkswagen a thank you card for the excellent care they took of me when I purchased my beautiful 2009 Volkswagen Jetta Sportswagen manager?) at Kelly Volkswagen a thank you card for the excellent care they took of me when I purchased my beautiful 2009 Volkswagen Jetta Sportswagen but have put off doing so. It is still on my to do list because people who do such an outstanding job deserve praise. I am 55 years old and have been driving since I turned 16 so have purchased a few cars in my day. Some have been new cars, others used. I must say my experience with Kelly Volkswagen was by far the best experience ever! Every aspect of the purchase of my Volkswagen was a favorable one. I was dealing with more than one Volkswagen dealership when recently looking for a car so I had comparisons I could make in the responses to inquiries before driving to the actual dealership, (Mark was great!) friendliness, professionalism, and sales pressure. By far Kelly Volkswagen came light years ahead of others. Not meaning any disrespect, but there are some car salespeople that "try to use fast talking." I found none of that here at Kelly Volkswagen. In fact when discussing the price with George and Gerry I found them to be courteous, treating me like an equal, not a person who knew nothing about what I wanted or what things cost. Danvers is quite a drive for me (coming from the South Shore) and due to traffic it took twice as long or more than my GPS said it would take, but because of my dealings with George Souza and Gerry, and others there at Kelly my husband (who is a VW man) will definitely find the extra miles well worth the trip for future car purchases. All and all, I would rate Kelly Volkswagen, the several employees I dealt with, especially my salesman, George Suoza on a scale from 1-10 a 25. Well Done Kelly Volkswagen - you have won yourselves yet another very satisfied customer and I will be back! More
by moxielovesmom
Employees Worked With
July 09, 2012
Tom had wonderful customer service, took his time in explaining and clarifying all my questions. He was very patient, charming and effective in providing positive feedback. I got the car that I wanted explaining and clarifying all my questions. He was very patient, charming and effective in providing positive feedback. I got the car that I wanted and would recommend my family and friends to Kelly Volkswagen. More
by hmueni
June 29, 2012
Tom made buying my new car very easy. I got the price I wanted, they gave me what I was asking for trade in and the suv I had in mind was in stock just how I wanted it unlike other local dealers. No hassl wanted, they gave me what I was asking for trade in and the suv I had in mind was in stock just how I wanted it unlike other local dealers. No hassles what so ever. I would definitely recommend this dealer. More
by Bradley J.
June 25, 2012
A purchase was on the horizon but some tire kicking lead down the path. It was one of the easiest and most enjoyable dealings with a sales team that I have experienced. Everyone was pleasant and easy to d down the path. It was one of the easiest and most enjoyable dealings with a sales team that I have experienced. Everyone was pleasant and easy to deal with, no unnecessary games, high stress or drawn out negotiation. More
by selvit
Employees Worked With
June 23, 2012
It was a absolutely pleasure to buy the car to Tom at Kelly. It was a very easy transaction. I never felt any kind of pressure to buy the car. On the other hand, Tom's kindness and support,makes me recom Kelly. It was a very easy transaction. I never felt any kind of pressure to buy the car. On the other hand, Tom's kindness and support,makes me recommend anyone to go to Kelly VW. More
by gastonalberti
Employees Worked With
gaston alberti
June 12, 2012
I went to Kelly Volkswagen with the mentality of just for curiosity what deal I can get in the future to upgrade my previous car (Toyota). Little did I know that I would soon be amazed by such a great team o curiosity what deal I can get in the future to upgrade my previous car (Toyota). Little did I know that I would soon be amazed by such a great team of sales consultant, specially Steven Ashe. I got a great deal and didn't think twice to purchase my now brand new car. Service is excellent, Steven Ashe explained every detail from the simplest piece of my car, to every word of my contract. I give Kelly Volkswagen an A+ for teamwork and service! More
by LaMores
June 07, 2012
george was excellent and got me into a car that really fit my needs and my budget, they even let me use a loaner car until my car was ready! fit my needs and my budget, they even let me use a loaner car until my car was ready! More
by kmaclary
Employees Worked With
June 01, 2012
Had a GREAT car buying experience at Kelly Volkswagon! Tom Colpitts made buying my first car a very pleasant experience. He went above and beyond in helping me expedite the process- HE even drove to meet Tom Colpitts made buying my first car a very pleasant experience. He went above and beyond in helping me expedite the process- HE even drove to meet ME to have me sign paperwork, (now thats customer service...) as I live on the south shore and the dealership is on the north shore. Everything went very smoothly; Tom was always available to talk to me or get right back to me in a timely fashion or explain any questions I may have had. I absolutely love my 2011 Jetta! Great on gas and she rides like a beauty. Overall, great experience, the entire staff was very friendly and nice cars. More
by aemiller
