Kelly Volkswagen

I had a great experience at the dealership. Lacey was very honest and answered every question I had. This is my 3rd car from Kelly and will do more business with them. very honest and answered every question I had. This is my 3rd car from Kelly and will do more business with them. More

George and the entire team at Kelly Volkswagen were extremely helpful during my recent purchase of a 2011 Jetta. From the start, they were considerate of my concerns and honest and consistent about wha extremely helpful during my recent purchase of a 2011 Jetta. From the start, they were considerate of my concerns and honest and consistent about what they could offer. It was also important to me that they acknowledged the choice in I had in dealerships. At the end of my first visit, they gave me a pricing offer that I truly couldn't refuse. During the remainder of the process, George was very thorough and also patient (I was starting a new job and was a little difficult to reach!). The woman I spoke with from the financial team was wonderful and I felt as if all my questions were answered. I am obsessed with my new Jetta, and honestly look forward to my morning commute! More

I just picked up my new car at the dealership: a full loaded 2012 Jetta with convenience/sunroof.I couldn't be happier with that choice! I went to several other dealerships in the area, and with absol loaded 2012 Jetta with convenience/sunroof.I couldn't be happier with that choice! I went to several other dealerships in the area, and with absolutely NO doubts, KVW Danvers are the BEST car dealers in the area, for the quality of service, very competitive prices, transparency and honesty. No hidden costs, no shady deal, they'll go above and beyond to give you the best deal. Tom and Conrad offered me a deal that exceeded my expectations!! After several visits to other car dealerships and a huge waste of time, I was released to finally deal with real professionals. Tom and Conrad worked in team to help me choose the car I wanted, both communicating the EXACT same information. Here's how I would summarize my experience at KVW: TIME Tom gave me TIME to drive different cars, gather ALL information I needed in FULL transparency. Conrad gave me TIME to think of their offers and we progressively reached a deal. And time is... TRUST From day 1 when Tom took care of me, I knew I was in good hands. He never rushed me to get the deal as others could do.He and Conrad accomodated to my time and my personal buying style, with a consulting approach. BEST PRICE They gave me a deal that NOBODY in the market could beat. I shopped around and the other car dealers were MILES AWAY from kvw deal. You usually get what you pay for, at KVW, they gave me more than what I anticipated! HONESTY & TRANSPARENCY Tom & Conrad answered ALL my questions. No BS, just straight and clear ANSWERS. They don't beat around the bush, and show you ALL the numbers. FRIENDLY AND QUALITY SERVICE I felt very confident dealing with Tom and Conrad, they helped me get EXACTLY what I wanted. If you want to DO YOURSELF A FAVOR, go and meet them, they'll save you time and money. Thanks to Tom, Conrad, Eryn and Matt for their help! More

Background: My son (attending med school at Drexel in PA) had managed to blow the tranny on his vehicle. Living in NH, I purchased a 2000 Jetta, and was to deliver it to him PA. What I did not know until pic had managed to blow the tranny on his vehicle. Living in NH, I purchased a 2000 Jetta, and was to deliver it to him PA. What I did not know until picking up the vehicle, was it came with only one key - and no remote. Kelly VW was stepped up its game by not only overnighting the factory keys, but fitting me into an already tight service department schedule. Outstanding... I was quoted a five to six day lead time by the other area VW dealership. Erica Gorey (service consultant) was instrumental in providing this service excellence. The only down fall- Cost of one key and a remote: $176.00. Cost of programming: An additional $103... Was it worth the cost to insure my boy was safe in the heart of Philadelphia? - Absolutely. More

kelly VW and the first time I've bought from Steve. I highly recommend that you work with Steve if you get a chance. Top notch highly recommend that you work with Steve if you get a chance. Top notch More

On way home to SC, but had tire low pressure reading. Busy Saturday morn, but Erika took vehicle immediately. Inflated to 36 PSA (Tech explained that best for long trip), and set button in glove compartm Busy Saturday morn, but Erika took vehicle immediately. Inflated to 36 PSA (Tech explained that best for long trip), and set button in glove compartment. Provided refreshments while waiting, washed car and even vacuumed interior (not expected). In all. excellent service with friendly attitude. More

After researching new cars for some time, I decided on a VW Sportwagen TDI. My dilemma was finding a dealer. To my surprise and delight I found that Kelly Automotive Group had opened a VW dealership. I VW Sportwagen TDI. My dilemma was finding a dealer. To my surprise and delight I found that Kelly Automotive Group had opened a VW dealership. I have owned 17 vehicles over the years, now 18, and 11 of them have been purchased from a Kelly dealership. I had service and sales issues with all but one of the other 7 vehicles I purchased elsewhere. My experience with other Kelly Automotive Group dealership's service and sales departments has now made my purchase choices easy when looking for a dealer. Go to Kelly! I would not have even considered VW seriously if it were not for Kelly owning the dealership. I have to go a little bit out of my way to go to the VW dealership, but I know it's worth the extra drive time. My experience so far - (I purchased the car three weeks ago) - has been typical Kelly for me. A respectful sales staff and an efficient service staff. My experience with my sales consultant, George Sousa, only reinforced my appreciation of the "Kelly culture". The negotiating experience was not intimidating, and the delivery was smooth. He has followed up with me several times to see how things were going. Eryn also added positively to the purchasing experience with her professional walk-through with me about the financial details. The only reason I have current knowledge of the service staff at this dealership is due to me wanting to have some additional equipment added to the car - the Sportwagen TDI is great by the way. Three other people were waiting for their cars while I was there. We started talking, two others had bought cars from Kelly before and had had similar good experiences. The third person was a first-timer who regretted not going to Kelly before. While waiting, Avery,the service adviser, stopped by frequently to talk to one or two of us about the progress on our cars. He even offered rides home with a return later if any of us felt that we were waiting too long. If there are better dealerships out there, I haven't found them. More

Honest, knowledgable, friendly and courteous service from the salesperson and all others involved in the transaction. Overall excellent experience especially with my salesperson, Anya Taschner. the salesperson and all others involved in the transaction. Overall excellent experience especially with my salesperson, Anya Taschner. More

I've been in sales for 13 years, so I know a thing or two about customer service and determining the customers needs. I took a drive to the Kelly VW dealership on rte 114 in Peabody MA only to take a car ou about customer service and determining the customers needs. I took a drive to the Kelly VW dealership on rte 114 in Peabody MA only to take a car out for a test drive. I had the great pleasure of meeting Anya Taschner who was a true professional in every way. She determined my needs to make sure that the car that I was looking for was the right car for me, she went over all the features of the car with me to make sure that I was comfortable with all the features, and gave me the highest level of customer service. The entire experience was smooth all the way up and including purchasing the car and driving it home. Anya even met me at the dealership on her day off to sync my phone to the car and to see me off. It was one of the best sales experiences I've had in a while and I will absolutely recommend Kelly VW and Anya Taschner to all of my friends and family and I will be back to see her when I'm ready for another car. A+ service and a fantastic experience from start to finish... More

Always great friendly service and always on the mark as far as what was wrong and quoted prices! I would never buy anything but a VW because I know I'll always get exceptional service from them! far as what was wrong and quoted prices! I would never buy anything but a VW because I know I'll always get exceptional service from them! More