Kelly Volkswagen - Service Center

Worst customer satisfaction The dealer that exists just to make money , no help at all, bought 1 car from here and had 3 friends buy cars too. Currently dealing with my brand New The dealer that exists just to make money , no help at all, bought 1 car from here and had 3 friends buy cars too. Currently dealing with my brand New Atlas and I have a case open with VW of North America, the dealer refuses to even put the car which has warranty on the lift because they do not hear the noise or they believe what I am reporting is normal. The car has warranty and I am showing a problem that many other Atlas owners are experiencing and even commenting on every single Volkswagen post on social media and forums. Service manager should get more training on CUSTOMER SATISFACTION. More

FANTASTIC GREAT SERVICE FANTASTIC DEALERSHIP FNTASTIC SUSTOMER SERVICE BEAUTIFUL SERVICE AREA VERY CLEAN AND UP TO DATE SERVICE AREA AND WAITING ROOM NICK AND H GREAT SERVICE FANTASTIC DEALERSHIP FNTASTIC SUSTOMER SERVICE BEAUTIFUL SERVICE AREA VERY CLEAN AND UP TO DATE SERVICE AREA AND WAITING ROOM NICK AND HIS CREW CARE ABOUT YOUR VEHICLE More

Best experience ever in a dealership I have been building hot rods and classics since I was 13years old. I am now 75 and still doing it, I understand how they work. I am a skeptic when it I have been building hot rods and classics since I was 13years old. I am now 75 and still doing it, I understand how they work. I am a skeptic when it comes to dealerships, I was pleasantly surprised when I went to Kelly VW. The service was professional courteous, they did exactly what they said they would do, in the time frame specified. Brian Kelly should be extremely proud of the team he has assembled at Kelly VW With many thanks Steve Benson More

Always helpful and efficient. Whenever I bring my VW in for service, the service staff is always so helpful, courteous and efficient. They even gave us a ride to the mall when the Whenever I bring my VW in for service, the service staff is always so helpful, courteous and efficient. They even gave us a ride to the mall when the service was going to take longer than expected. Mark, our service coordinator, was right with us, helping us out, and making our visit as pleasant as possible. More

Excellent service for my 2018 R by Mark Ruiz I brought my 2018 R in for its first oil change and Mark Ruiz took excellent care of me and the R. Professional, friendly, and courteous. I would defi I brought my 2018 R in for its first oil change and Mark Ruiz took excellent care of me and the R. Professional, friendly, and courteous. I would definitely recommend! More

Service with Mark Ruiz - awesome Mark Ruiz was extremely professional and efficient in getting my car taken care of when my I got a check engine light for coolant this morning, Car i Mark Ruiz was extremely professional and efficient in getting my car taken care of when my I got a check engine light for coolant this morning, Car is ready for winter, and experience was great More

Rachel DaSilva Rachel is the BEST! She is very conscientious of her job, courteous, considerate and provides an accurate assessment of the work needed and time fram Rachel is the BEST! She is very conscientious of her job, courteous, considerate and provides an accurate assessment of the work needed and time frame to complete. More

Integrity Great staff. Very polite and patient. Could be a little more thorough about diagnosing a problem and resolving. I bought my VW here as well and feel l Great staff. Very polite and patient. Could be a little more thorough about diagnosing a problem and resolving. I bought my VW here as well and feel like I got a good deal. Overall Kelly VW gets high marks. More

Service visit Overall experience was very smooth. Dave Poirer-service advisor was efficient and professional. Dealership was small, yet friendly. Nice waiting are Overall experience was very smooth. Dave Poirer-service advisor was efficient and professional. Dealership was small, yet friendly. Nice waiting area with refreshments. I would highly recommend. More

Questionable Service Drop my car off for warranty work the night before. Early call the next day saying my car out of alignment. I never noticed that. Call late that da Drop my car off for warranty work the night before. Early call the next day saying my car out of alignment. I never noticed that. Call late that day saying the warranty work can’t be complete for four days. Alignment report looks ok. Says “an alignment not performed” right on report. Invoice says “customer requests” to perform alignment. I think this is a scam. I think cars can be technically out of alignment but it is not enough to require an alignment. These guys can’t wait to tell You the car is out of alignment so unsuspecting people like me authorize them to fix it. More