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290 Reviews of Kelly Volkswagen - Service Center
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December 18, 2013
Came in for loud road noise on my GTI. Received a loaner which was hugely helpful. Dave P. took down all of my info, and was very respectful of my time. Kept me updated on progress. No upselling here - did which was hugely helpful. Dave P. took down all of my info, and was very respectful of my time. Kept me updated on progress. No upselling here - did mention need of new battery, which I knew I needed anyway, but would have forgotten. I love my GTI and they put it back in the shape it should be in. Great experience. More
by stuntsinger
Helpful April 25, 2013
Horrible experience in the service department. No interest in customer care. Didn't make repairs requested. Eager to suggest other repairs not covered by warranty. Left car open during rain storm... interest in customer care. Didn't make repairs requested. Eager to suggest other repairs not covered by warranty. Left car open during rain storm... seats were soaked through and stained when the car was picked up. Showed absolutely no interest or concern. Do yourself a favor and find another location when your car needs attention. More
by VWvandriver
March 20, 2013
i brought my tiguan in for the 2week inspection...at that time i had the coupon for the $25 gift card, when i brought it over to the reception, brendon kelly was standing there. i asked the receptionist if time i had the coupon for the $25 gift card, when i brought it over to the reception, brendon kelly was standing there. i asked the receptionist if i could get my coupon validated and brandon jump in and said a very firm NO, that i had to bring it at the time of the test drive, and if they honored it that day 2weeks later, then anybody could come in and ask for the gift card...i just looked at him as said, i guess....i wonder how many people bring in a brand new VW that they just had purchased 2 weeks prior asking to get a coupon validated for the gift card????? Very surprised by this and put off...every other employee i had dealt with was exceptional...i have to say the service man that checked my car was Outstanding!!!! More
by washingtong
Employees Worked With
Brenden Kelly
January 02, 2013
Took 3.25 hours for a basic 20k service. Appointment was for 8 AM and told 1.5-2 hours(which still seemed a lot of time) Asked for no tire rotation or car wash which should have sped things up. They did n for 8 AM and told 1.5-2 hours(which still seemed a lot of time) Asked for no tire rotation or car wash which should have sped things up. They did need to do road test(1.2 miles according to odo) and flash DSG. Also looked at sticking doors and "lubed door seals". Wasted half my day and will try to avoid in future for any service needs.... I could have driven to Wellesley VW(bought the car there and great service dept), had service and likely been home in the same time. People seemed freindly, but no sense of urgency to get the car done and back to me in a timely manner, or update me on the progress. Disappointed.... Jeff More
by Milo8
Employees Worked With
N/A
December 21, 2011
they are like family, my time is important to them, I'm showed what they did to correct what I came in for... speed of service is lightning fast... A comfortable place to sit, while I wait for the service showed what they did to correct what I came in for... speed of service is lightning fast... A comfortable place to sit, while I wait for the service to be performed.... they bend over backwards to cost me the least amount out of my pocket, i.e. money.... I feel like their most important customer.... More
by soultomi
Employees Worked With
Avery, Erica, John, Vannessa - all service employees
November 17, 2011
The service provided by Kelly Volkswagen is a cut above The service provided by Kelly Volkswagen is a cut above the rest. I return to the Danvers dealership time after for I am always treated with the utm The service provided by Kelly Volkswagen is a cut above the rest. I return to the Danvers dealership time after for I am always treated with the utmost respect and courtesy. The Service Manager, John Rappold is simply outstanding. He is highly knowledgeable in his field. He is able to provide the ultimate customer service. He not only greets you with a smile, he then poceeds to engage in conversation. It is quite evident that John always puts the customer first. John's years of experience is reflected by his ability to sit with the customer and clearly explain in detail any repairs that may be necessary to insure the safety of the vehicle. John's pleasant demeanor is certainly welcomed. He goes above and beyond the call of duty. John Rappold is without a doubt a valuable asset to your establishment. The Service Technicians are also well trained, especially one named Brendan. He appears to be an expert in his trade. He explained to me the repairs my vehicle needed and did so visually which made it very easy to understand. The car wash and the interior detailing was also an unexpected surprise! Thank you, Angela George More
by AUS1114
Employees Worked With
John Rappold
October 22, 2011
Having lost my long time Dealership (NSVW)I was hesitant to visit with Kelly VW. However, to our surprise we recognized some employees from NSVW, and, have had first class service from Kelly - a real pleasu to visit with Kelly VW. However, to our surprise we recognized some employees from NSVW, and, have had first class service from Kelly - a real pleasure to work with, a great dealership. More
by jeff6473
October 11, 2011
Background: My son (attending med school at Drexel in PA) had managed to blow the tranny on his vehicle. Living in NH, I purchased a 2000 Jetta, and was to deliver it to him PA. What I did not know until pic had managed to blow the tranny on his vehicle. Living in NH, I purchased a 2000 Jetta, and was to deliver it to him PA. What I did not know until picking up the vehicle, was it came with only one key - and no remote. Kelly VW was stepped up its game by not only overnighting the factory keys, but fitting me into an already tight service department schedule. Outstanding... I was quoted a five to six day lead time by the other area VW dealership. Erica Gorey (service consultant) was instrumental in providing this service excellence. The only down fall- Cost of one key and a remote: $176.00. Cost of programming: An additional $103... Was it worth the cost to insure my boy was safe in the heart of Philadelphia? - Absolutely. More
by joecadcam1
Employees Worked With
Erika Gorey
September 19, 2011
On way home to SC, but had tire low pressure reading. Busy Saturday morn, but Erika took vehicle immediately. Inflated to 36 PSA (Tech explained that best for long trip), and set button in glove compartm Busy Saturday morn, but Erika took vehicle immediately. Inflated to 36 PSA (Tech explained that best for long trip), and set button in glove compartment. Provided refreshments while waiting, washed car and even vacuumed interior (not expected). In all. excellent service with friendly attitude. More
by barrycjf
Employees Worked With
Erika Gorey
June 16, 2011
Always great friendly service and always on the mark as far as what was wrong and quoted prices! I would never buy anything but a VW because I know I'll always get exceptional service from them! far as what was wrong and quoted prices! I would never buy anything but a VW because I know I'll always get exceptional service from them! More
by jstariam
Employees Worked With
John Rappold & Brandon (Chuckles)
