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290 Reviews of Kelly Volkswagen - Service Center
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September 18, 2015
Great Service Experience I came in for a 25,000 oil change, to get an inspection sticker and have them check my brakes. After a short time, Dave came by to say that the front I came in for a 25,000 oil change, to get an inspection sticker and have them check my brakes. After a short time, Dave came by to say that the front brakes need to be replaced and that they have the parts in stock. Since they should not have failed this soon, they did all the work under warranty. Since it was going to take 3+ hours, he offered me a loaner for free and I was on my way. Returned and picked up my car, washed and serviced and all set. What a great dealer experience. Top notch service. Hats off to Dave Poirier for being right on the ball for me, all of this on a busy Friday. More
by richsvt
Employees Worked With
Dave Poirier
Helpful September 16, 2015
Exceptional! Hello this is my fiorst Volkswagon and with service like this i will never drive anything else! Rachel Dasilva is the best Customer service person Hello this is my fiorst Volkswagon and with service like this i will never drive anything else! Rachel Dasilva is the best Customer service person i have ever encountered! She is incedible with Attentive-Timely and passon to serve the Customer i am blown away! I love Kelly Volkswagon! I also love coming in for a vacume and a wash because Kevin greets me klike hes happy i came in and Not "Oh no another wash!" He is awesome I love this dealership i drove by for years Heading to Ira toyaota and Lexus . I am now excited to call thsi My dealership!!! Its awesome --i love it!!!! I am in hopes they dont ever get away from this type of service it keeps me coming in!!!! More
by KTETRAULT
Verified CustomerSeptember 16, 2015
Easy service Had a very easy 60,000 service. I was helped by Dan who was great and made it a breeze. I have to wait for my car and they know this, and it is stil Had a very easy 60,000 service. I was helped by Dan who was great and made it a breeze. I have to wait for my car and they know this, and it is still stress free. More
by Traveler driver
September 09, 2015
Awesome customer service! The repair of my fuel pump took a few days to detect and repair. I was offered a courtesy vehicle without requesting one! Dan Reid kept me informed ev The repair of my fuel pump took a few days to detect and repair. I was offered a courtesy vehicle without requesting one! Dan Reid kept me informed every step of the way! More
by PHYLLIS.GRANT
September 05, 2015
Great I spoke with Dan Reid at Kelly Volkswagen of Danvers in the service department. Dan has exceptional customer service skills and helped me every step o I spoke with Dan Reid at Kelly Volkswagen of Danvers in the service department. Dan has exceptional customer service skills and helped me every step of the way. I was very pleased with the attention to detail and above & beyond service I received. My vehicle needed some minor repairs which were replaced under warranty plus a recall on the water pump. I also received a complimentary vehicle for the day without any charges. I am beyond satisfied with Kelly Volkswagen of Danvers and will continue to do business in the future with this dealership. More
by ssantosuosso
August 22, 2014
Great Service Kelly VW service department is awesome! i have been taking my Jetta to Fred for the last year and it has always been a A+ experience. I recommend this Kelly VW service department is awesome! i have been taking my Jetta to Fred for the last year and it has always been a A+ experience. I recommend this dealership to all! More
by jmve18
July 07, 2014
Xpress Service not exactly "express". I dropped my car off for an oil change and multi-point inspection on July 3rd (Thurs). Normally I would call days ahead to make an appointment for th I dropped my car off for an oil change and multi-point inspection on July 3rd (Thurs). Normally I would call days ahead to make an appointment for this, but the service rep told me about their Xpress service in which I can just stop by and have the service done quickly. I brought my car in at 9am that Thurs, and the service rep was very cordial and was able to initiate the process quickly. He did warn me that they were busy that day, but expected it to be done in 2-3 hours. Since I had arranged a ride home, I decided to leave my car there and asked the rep to call me when it is ready. After waiting for 3 1/2 hours, I called the service dept to see if my car was ready to be picked up. The rep told me it was just entering the bay and should be ready in 1 1/2 hours. After waiting an additional 2 hours, I called again to ask if the car was ready. The rep said they were finishing up and it would be another 20 mins. I told the rep that I would start heading over there in anticipation for the car to be ready. I arrived at the dealership in 10 mins and I had to wait another 30 mins before the car was ready. All told, I dropped my car off at 9am and it was not ready until 2:40pm. The whole time the service reps were very nice, so I have no complaints there. I just feel that if you advertise "Xpress Service", then it should not take over 5 1/2 hours to complete a routine oil change and inspection. -Mike Silveira More
by MikeS99
June 25, 2014
friendly professional was in for the 30 day check in and I was very impressed, from my arrival with the big screen displaying welcome with my name to Guy taking his time to was in for the 30 day check in and I was very impressed, from my arrival with the big screen displaying welcome with my name to Guy taking his time to demonstrate how that works ( he takes pride in this dealership) and Armando explaining the work and that my car will be washed and vacuumed and the cleanliness of the guest area. I have at least 3 other VW dealership closer to me but I will always take my VW's to Kelly More
by franaiello
May 20, 2014
Oil change visit The service was perfect as usual. We moved right along and I didn't wait long at all. However, I was disapointed in the complimentary cleaning. I f The service was perfect as usual. We moved right along and I didn't wait long at all. However, I was disapointed in the complimentary cleaning. I feel that anyone can change my oil and most for less money. I always look forward to having my car vacuumed but this time they did a poor job. More
by ripper1
Employees Worked With
March 05, 2014
I had a very positive experience recently with Kelly VW. They were able to really come through with great customer service after an initial issue with a snow tire installation. I only gave 4s for: Qua They were able to really come through with great customer service after an initial issue with a snow tire installation. I only gave 4s for: Quality of Work: I did have to go back, so that's why they were dinged a point. However, the level of service provided leading up to and during the return visit was fantastic. Overall Experience: Again, I did have to go back, hence they were dinged a point. I do admit to have been in a bit of a sticky wicket on the initial visit - having been towed in with two flat tires (potholes!) - so I couldn't even leave under my own power since the spare was already used. And they didn't have a loaner available, or I would've left the car - and that probably would've avoided the return visit. So, having to go back, and not having a loaner available I think merits losing a point. Otherwise, the experience was very, very good. More
by JonathanPenyack
