Ken Ganley Chrysler Dodge Jeep Ram Fiat Painesville - Service Center

Bill Whipple is a true asset to your company. Bill Whipple understands the meaning of customer service and goes above and beyond for his customers. Bill is a true professional and has the knowledg Bill Whipple understands the meaning of customer service and goes above and beyond for his customers. Bill is a true professional and has the knowledge and experience to educate customers. Bill is asset to your customers and because of him I will continue to use your dealership for my service needs. Thank Bill I appreciate all your help. More

Overall a great experience I had a great experience. I scheduled my truck for a recall and oil change. I arrived on time they took it right in. I hope to receive coupons for ser I had a great experience. I scheduled my truck for a recall and oil change. I arrived on time they took it right in. I hope to receive coupons for service in the future. More

Service & recall Good price on oil change & tire rotation and fix the recall Bill keep me inform of what was happening Thank You for all the hard work Good price on oil change & tire rotation and fix the recall Bill keep me inform of what was happening Thank You for all the hard work More

Service appointment I am very pleased with my experience with PAULA. I had called to schedule my appointment then unfortunately I had to cancel and reschedule she has exc I am very pleased with my experience with PAULA. I had called to schedule my appointment then unfortunately I had to cancel and reschedule she has excellent customer service. I am very pleased with my experience. More

extended warranty service for blind spot sensor replacement after only 2 years the right side blind spot sensor & wire harness failed due to Chryslers poor design and placement. I'm glad I purchased the $2200 e after only 2 years the right side blind spot sensor & wire harness failed due to Chryslers poor design and placement. I'm glad I purchased the $2200 extended warranty because I have no idea on what this would have cost. When I You Tubed how to fix this problem you can clearly see the design flaw and how the moisture gets into the sensor to make them fail. When Damiler sold out to Fiat I can clearly see that the quality of the vehicles & products have gone down. My 2008 T&C that I traded in on this 2015 was a better vehicle. More

Good Support Staff Paula at Ganley Village booked my appointment for a recall, and she cited other "outstanding" recalls, also. Even though the other recalls had been Paula at Ganley Village booked my appointment for a recall, and she cited other "outstanding" recalls, also. Even though the other recalls had been already addressed, she's the only one at any dealer who brought these to attention during my initial phone call to schedule the appointment. Once, another dealership never bothered to research my car's records while scheduling a recall appointment thus prompting me to make unnecessary plans and trip to the dealership. Paula corrected my records and went the extra mile to offer transportation if needed. More

Service Dept. That Cares I have been using this service department for around 37 years. They are excellent. They care about their customers and keep my card in top condition I have been using this service department for around 37 years. They are excellent. They care about their customers and keep my card in top condition They also work to keep my costs down. I always ask for Bill Whipple to handle me. I have dealt with him for years and I look to him also as a friend. I also have confidence and trust in Bill Cannota. I also look at him as a friend. I wish I knew the names of some of the service people as they always get the items fixed first time. These people are the reason I keep coming back. More

Warranty item for transmission Don and Bill helped me deal with a frustrating situation with my 2013 Dodge Ram 2500. It was regarding the rework on the transmission for a replacem Don and Bill helped me deal with a frustrating situation with my 2013 Dodge Ram 2500. It was regarding the rework on the transmission for a replacement part that apparently failed again. More

postivie experience prepaid for my oil changes. they were professional, showed me some things to be aware of based on the mileage of the vehicle. gave me a pricing sched prepaid for my oil changes. they were professional, showed me some things to be aware of based on the mileage of the vehicle. gave me a pricing schedule so I could plan for the maintenance work. More

Excellent Everyone is very friendly and takes time out of their day to make sure i am getting great service. I am very satisfied with my purchase! Everyone is very friendly and takes time out of their day to make sure i am getting great service. I am very satisfied with my purchase! More