Ken Ganley Chrysler Dodge Jeep Ram Fiat Painesville - Service Center

brought my wrangler in for warranty repairs after the problems where figured out the advisor kept claiming none of my repairs where covered by either my extended warranty nor my jeep cpo warranty. after problems where figured out the advisor kept claiming none of my repairs where covered by either my extended warranty nor my jeep cpo warranty. after refusing to do anything thing to figure out the issues i had to contact that company's to find out all repairs where to be covered by jeep cpo warranty. the advisor still refused to do anything to figure out the problem. he finally figured out that when the dealership registered my name with jeep they spelled it wrong told me all parts would be ordered and that i would have my wrangler back by friday ( this was on monday) at that time i asked that if there was any issues at all about getting parts or getting it done by friday to call me and let me know i also asked for a quote to get spark plugs done. come thursday have yet to get my quote or any word of any delays. i call mark in service who then informs me they cant get my parts even thought i asked to be let know on monday. he also blows off the fact that he completely forgot to get my quote. mark absolutely refused to do his job or communicate with me at all in this matter. he is by far the worst service writer i have ever delt with and i work at car dealerships with service advisors every day . my family has been doing business with village dodge since 1988 and we will never do another dollar with them again. i personaly cant wait for fca to pull their franchise More

Needed a tonneau cover for a 2020 ram with rambox. Ron was extremely helpful and even applied a discount I was unaware of. Consistent great service from this dealerahip was extremely helpful and even applied a discount I was unaware of. Consistent great service from this dealerahip More

Just wanted to thank Mike for listening and explaining why I had problems and what to do to help fix my problem. I believe he went over and beyond to help me out. why I had problems and what to do to help fix my problem. I believe he went over and beyond to help me out. More

Justin is awsome always very courteous and professional, Very helpful with all needs, Handles all needs promptly and keeps you notified of all work done. Very helpful with all needs, Handles all needs promptly and keeps you notified of all work done. More

Great dealership, but the service department is horrible. I was in for service where I had SCHEDULED and appointment. I sat in the waiting room looking at my car sitting there. After waiting for almost an I was in for service where I had SCHEDULED and appointment. I sat in the waiting room looking at my car sitting there. After waiting for almost an hour with no update, I got up to take my car. I received no explanation, just "sorry". Why bother scheduling appointments when it doesn't matter? Why not let the customer know things were running late? Why not offer some other option or alternative time? More

Troy is great and service department is great as usual. They took care of my issues and very professional. They got me in and out quickly They took care of my issues and very professional. They got me in and out quickly More

Top in there class well trained and they know to fix cars and trucks. The 1st time very professional and understands the customer needs perfect and trucks. The 1st time very professional and understands the customer needs perfect More

Metal piece in tire Tire was replaced free of charge due to warranty that I purchased when I purchased truck and is part of the electronics warranty that was offered at t Tire was replaced free of charge due to warranty that I purchased when I purchased truck and is part of the electronics warranty that was offered at time of purchase. More

Very professional, courteous and helpful staff. Flexible with appointment scheduling. Able to assist with me regarding my questions and concerns. Would highly recommend Ganley Jeep for service. with appointment scheduling. Able to assist with me regarding my questions and concerns. Would highly recommend Ganley Jeep for service. More

I love the dealership and the staff. However, I wish Jeep would back their dealers with better support and solutions to the products they manufacture. would back their dealers with better support and solutions to the products they manufacture. More