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Ken Ganley Chrysler Dodge Jeep Ram Mentor

Mentor, OH

4.9
1,767 Reviews
Ken Ganley CDJR Mentor was established in 1966 and has been awarded the Chrysler Five Star Excellence Award. We strive to deliver the best customer service in Lake County. We believe in a high quality of work and we are always ready to help get you into a vehicle and back on the road! We will do everything possible to exceed your every expectation while delivering a customer service experience unmatched in our industry!
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8505 Mentor Ave

Mentor, OH

44060

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Showing 1,767 reviews

January 11, 2021

After several emails, that somehow took 6 weeks to get back and forth on, I ended up losing the vehicle i was trying to purchase because of this guys incompetence. I’d ask for extra pictures, he’d send bl More

by ABCDEFG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anthony Castaneda
Jan 11, 2021 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Hello, Thank you for bringing this situation to my attention by sharing your review and feedback. I would like to look into what happened to ensure everything has been handled properly. Please reach out to me with your preferred contact details when you have a moment. Once these details are recieved, I will be in contact within the next 24-48 hours. Best, Sarah LaPuma Business Development Manager Ganley Village CDJRF slapuma@ganleyauto.com (440) 210-5449

January 03, 2021

Eli is such a good guy - we really enjoyed working with him. I can’t say enough good about him. Thank you Eli for you great service and for your kindness!!! More

by cheri88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Waterwash, Eli McDougall
Jan 04, 2021 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for the positive review and rating! We are delighted to know that you had a good experience with us and with the help of Eli. We value your business at Ganley Village Chrysler Dodge Jeep Ram FIAT and we look forward to any future visits!

Jan 04, 2021 -

cheri88 responded

Thank you Eli for your great service!

January 02, 2021

Came there to buy a used GMC truck off of autotrader, got a good deal on my truck, they offered me more than I was expecting on my trade. Arrived right before they closed, Nick stayed until the deal was don More

by CoryR087
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Waterwash, Nick Mcintire
Jan 03, 2021 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Congratulations on your GMC truck! We're super happy to know of your satisfaction working with Nick and we'll be sure to thank him for his dedication. Happy driving!

January 01, 2021

Nick was low pressure, kind, and helpful. Made the buying process easy and straightforward. I’m an hour and half away and I would return to have a pleasant experience. They even delivered my new Rubicon the More

by NHawthorne7304
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Campola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 01, 2021 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Hi there, thank you for the kind words with Nick and our team. We truly appreciate your business and are happy to hear you're loving your Rubicon! If there is anything else we can assist you with, please let us know.

December 30, 2020

Nice and friendly staff, knowledgeable about the product and can answer your questions with ease. Whole process was efficient and easy. However, once you leave the dealership after a purchase, good luck More

by Jeep Buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 01, 2021 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for sharing your positive feedback for our team and the process. We're always happy to assist with any questions or additional feedback you might have about your Jeep. Please reach out to me as soon as you can with your preferred contact details. Once this information is received, I will be in contact within the next 24-48 hours. Thank you, Sarah LaPuma Business Development Manager Ganley Village CDJRF slapuma@ganleyauto.com (440) 210-5449

December 26, 2020

Best time I ever had buying a car this is an awesome place to buy your next vehicle, they really went the extra mile for me More

by Consultant2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Uber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin R. Adams, Nick Mcintire, Whitney Huxel
Dec 26, 2020 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for this excellent review! Congratulations on your new ride!

December 24, 2020

This dealership really does know how to make a happy customer. They are very professional and they certainly know what they are talking about. Thank you Nick Campola for servicing an entire family! More

by Brennen Cassell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Campola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2020 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

That's what we like to hear! Thank you for the kind review. We hope to see you again here at Ganley Village Chrysler Dodge Jeep Ram Fiat!

December 24, 2020

Nick was great to deal with. It was easy to purchase and I didn’t have to deal with pushy salesman or annoying finance guys who want to push every possible warranty at you. Jim in finance was great and I wa More

by Cody09arnold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Campola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Waterwash
Dec 25, 2020 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Hi, thank you for taking the time to leave a review for us at Ganley Village Chrysler Dodge Jeep Ram Fiat. We're happy we could meet your expectations! We are stoked you had a great experience with the help of Nick and Jim! If you have any further questions, please give us a call. We're always happy to help!

December 22, 2020

Came in looking for a good truck and Nick gave us a great deal and made sure we were happy with it! Well done Nick! More

by Theotruckingdispatch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Campola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Congratulations on your truck! We're so pleased to learn of the excellent care that Nick has provided. If there is anything else we can help with, please do not hesitate to reach out to Ganley Village Chrysler Dodge Jeep Ram Fiat!

December 19, 2020

I bought a car from Ganley, from out of state. I live in New York. I made an appointment with Nick Campola based off of the good reviews I found about him, to try and make sure that my drive out there was w More

by Kelsey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Campola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2020 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for visiting Ganley Village Chrysler Dodge Jeep Ram FIAT, Kelsey! We will be sure to thank Nick for providing you with a pleasant sales experience. We look forward to working with you again!

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