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Ken Ganley Chrysler Dodge Jeep Ram Mentor

Mentor, OH

4.9
1,768 Reviews
Ken Ganley CDJR Mentor was established in 1966 and has been awarded the Chrysler Five Star Excellence Award. We strive to deliver the best customer service in Lake County. We believe in a high quality of work and we are always ready to help get you into a vehicle and back on the road! We will do everything possible to exceed your every expectation while delivering a customer service experience unmatched in our industry!
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8505 Mentor Ave

Mentor, OH

44060

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Showing 1,768 reviews

October 12, 2020

Justin is awsome always very courteous and professional, Very helpful with all needs, Handles all needs promptly and keeps you notified of all work done. More

by speedcitymusclecars
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cleek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whitney Huxel
Oct 13, 2020 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for the great review! We are happy to know that you had a positive experience with us, and if there is anything else we can do for you, please let us know.

October 10, 2020

Great dealership, but the service department is horrible. I was in for service where I had SCHEDULED and appointment. I sat in the waiting room looking at my car sitting there. After waiting for almost an More

by kovacja1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Oct 10, 2020 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Hello, I regret to learn about your disappointment regarding your service appointment. Your feedback is important to us and I would appreciate the chance to address your concerns. Please feel free to provide me with your preferred contact information. I will be in contact within the next 24-48 hours. Best, Sarah LaPuma Business Development Manager Ganley Village CDJRF slapuma@ganleyauto.com (440) 210-5449

Oct 12, 2020 -

kovacja1 responded

Hello Sarah, I look forward to hearing from you. Thank you.

October 03, 2020

Nick Campola was great helping our son Jonathan to purchase his first vehicle. His attitude was poignant yet relaxed which made the experience relaxing, simple and enjoyable. For my son, who had never More

by BONEZZI.MIKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Campola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Campola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Waterwash
Oct 03, 2020 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Hi Mike- It sounds like you had a quality experience from start to finish, which makes us very happy! Thank you for taking the time to write a review. We're glad to hear Nicholas, Jim, and Rick went above and beyond to assist you with a high level of customer service throughout the process. We hope you continue to love your new ride, and we are looking forward to working with you for years to come!

October 02, 2020

Nick Campola was great in helping me from the time I walked into the dealership . He answered all my questions and made the process go smooth. He walked me through all the bells and whistles on the jeep More

by lindass49
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Kukwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Campola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2020

My husband and I worked with Nick Campola and could not have been more pleased with the entire process. Nick went out of his way to get us the car we wanted from another dealership.....only to realize we d More

by AndreaBFox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Campola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Campola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Waterwash, Bobbi O'Lander
Sep 27, 2020 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Congrats on your new vehicle, Andrea! We will be sure to thank Nick for providing you with personable and professional service. We look forward to working with you again!

September 10, 2020

The salesmen and finance team at Ganley Village make buying/leasing vehicles extremely smooth and easy. My family has been leasing from them for years and they have never disappointed. I leased my first More

by john.butzerjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Kukwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Roske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2020 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for the excellent review, John! We are happy to see that our team has earned your family's loyal business over the years, stood up to the recommendation, and saw you end up with such a great deal! Congratulations on your lease; we look forward to building a relationship with you.

September 07, 2020

Heard great things about Ganley Painesville and visited in hopes of finding a 2020 Jeep Cherokee that I liked. Luis was super helpful in answering my questions, reviewing the models and financial options, More

by mary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Waterwash, Mike Thomas, Luis Galvan
Sep 08, 2020 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Hi Mary- It sounds like you had a quality experience from start to finish, which makes us very happy! Thank you for taking the time to write a review. We are thrilled to hear Luis, Mike, and Jim went above and beyond to assist you with a high level of customer service throughout the process. Congratulations on your brand new 2020 Jeep Cherokee! We are looking forward to working with you again for years to come!

September 05, 2020

We are very happy with Whitney and Henry, our sales person. Not happy the deal ship has not sent a $480 check due us. We waited over 3 hours which was ridiculous to sign papers More

by Drspann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Kukwa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cannato
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Taylor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Campola
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Henry Bailey, Becky Dowd, Whitney Huxel
Sep 06, 2020 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Hello, I am concerned to learn about your dissatisfaction regarding any delay for the check. Please feel free to reach out to me so that we can address your concerns. Thank you. Best, Sarah LaPuma Business Development Manager Ganley Village CDJRF slapuma@ganleyauto.com (440) 210-5449

September 04, 2020

Nick Campola was great in helping with our purchase of a 2018 Dodge Ram. Very professional and knowledgeable. . You can tell he's passionate about car sales. More

by Jclemons7238
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Campola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2020 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for the wonderful review! We are happy to see that Nick's knowledge and expertise helped you to find your new Dodge Ram! Congratulations on your purchase; we look forward to your next visit.

September 02, 2020

I had a great experience at Ganley Village Chrysler Dodge Jeep Ram Fiat. Nick was very helpful when it came to buying my new jeep. More

by Ann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Kukwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Campola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2020 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for the positive review and rating! We are happy to know that you had a great experience with us and with the help of Nick. We appreciate your business!

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