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Ken Ganley Chrysler Dodge Jeep Ram Mentor

Mentor, OH

4.9
1,770 Reviews
Ken Ganley CDJR Mentor was established in 1966 and has been awarded the Chrysler Five Star Excellence Award. We strive to deliver the best customer service in Lake County. We believe in a high quality of work and we are always ready to help get you into a vehicle and back on the road! We will do everything possible to exceed your every expectation while delivering a customer service experience unmatched in our industry!
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8505 Mentor Ave

Mentor, OH

44060

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Showing 1,770 reviews

March 20, 2020

Told one thing did another. I was told we would be at a certain trade amount and monthly payment on a Jeep Gladiator. I emailed as well as called stating I do not want to waste my time this is something yo More

by harrypotternc7
Recommend Dealer
No
Employees Worked With
Walter Queisser, Anthony Castaneda
Mar 20, 2020 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Hello, I am concerned to learn about your disappointment regarding the trade amount for your Jeep Gladiator. Please feel free to reach out to me so that we can discuss and address your concerns. I look forward to connecting with you. Best, Sarah LaPuma Business Development Manager Ganley Village CDJRF slapuma@ganleyauto.com (440) 210-5449

Mar 20, 2020 -

harrypotternc7 responded

Thank you Sarah, I appreciate that. I will reach out tomorrow if you are available.

March 20, 2020

We had a wonderful experience with Nick! He did a great job finding us the right car. We love our Jeep Wrangler Rubicon, it’s so nice! More

by savergenz
Recommend Dealer
Yes
Employees Worked With
Nicholas Campola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2020 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Congratulations on your Jeep Wrangler Rubicon! We are so glad to know that Nicholas has done such a great job. Thanks for sharing your feedback and please have a great day!

March 16, 2020

Troy and the team at Ganely was great, they worked way past business hours to get our sale finalized. They definitely earned another sale from us in the future. More

by Archapman1
Recommend Dealer
Yes
Employees Worked With
Bob Kukwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Rossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2020 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thanks for taking the time to share your great experience. Congratulations on your vehicle! We're glad our team members were so helpful. Please let us know if we can be of assistance again in the future.

March 16, 2020

I just leased my New 2020 Sahara from Ganley Village Chrysler Dodge Jeep Ram and I love it!!! I got excellent customer service from the managers and my sales rep Todd Roske! He was extremely professiona More

by Ingrid
Recommend Dealer
Yes
Employees Worked With
Kenny Kukwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Campola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Roske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Waterwash, Whitney Huxel
Mar 17, 2020 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for the amazing review, Ingrid! We are so pleased to see that our team exceeded your expectations. Congratulations on your new Jeep; have a great day!

March 16, 2020

New Grand Cherokee Linda G. Troy our salesman was awesome. very Knowledgeable easy to work with. I would recommend him to anyone. Made this sale smooth. Rick Campola took care More

by Linda G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Rossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Campola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2020 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for the excellent review, Linda! We're so glad to see that Troy's knowledge and expertise earned your recommendation. Congratulations on your purchase!

March 15, 2020

Accommodating and Comfortable We spent the morning at a used car lot looking for a reliable used SUV for my girlfriend, and contemplating what seemed to be a deal too good to be tr More

by kyleRx+
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Campola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Waterwash, Bobbi O'Lander
Mar 16, 2020 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for the positive feedback! We are happy to know that you and your girlfriend had a good car buying experience with us and with the help of Nick who was knowledgebale and professional. It is also great to know that Jim and Bobbi were helpful during your visit. We value your business and we are always here to help!

March 14, 2020

Great place to buy a vehicle! No stress or pressure!! Thanks Todd! What a great experience and now we have a brand new vehicle for the summer! More

by cruisejanet
Recommend Dealer
Yes
Employees Worked With
Todd Roske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2020 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thanks for your feedback! It's wonderful to know that Todd has provided you with such great care. Congratulations on your brand new vehicle! Please let us know if we can be of assistance again. We are here to help!

March 07, 2020

Felt like working with family I did not intend on going to this dealership when I started my car search. I was at another dealership and was told they can't make the finances work More

by Jcannizzaro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Campola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Waterwash
Mar 08, 2020 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Congratulations on your car! It's wonderful to know that Nick has provided you with such a great level of care. Please do not hesitate to reach out if we can assist you with anything else. We are here to help.

March 07, 2020

I had a great experience at Ganley Mentor and would recommend them to all my friends and family. Todd and Justin could not have been more accommodating and more pleasurable to work with More

by connie.molica
Recommend Dealer
Yes
Employees Worked With
Justin Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Uber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Roske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2020 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Connie, Thank you for taking a moment of your day to share your great experience. We appreciate the recommendation. We'll be sure to thank Todd and Justin for providing you with such a great level of care. Please do not hesitate to reach out if we can do anything for you. Our team is happy to help.

March 06, 2020

Great customer service! Tom Wiant did a great job finding the right car for me! He listened to my needs and worked around my budget. Jim Waterwash made the financial part a b More

by Christine W
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Waterwash, Tom Wiant
Mar 06, 2020 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Christine, we appreciate your review and your business! We'll let Tom and Jim know to keep up the excellent work. Just let us know if there's anything else we can do for you!

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