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Ken Ganley Chrysler Dodge Jeep Ram Mentor

Mentor, OH

4.9
1,766 Reviews
Ken Ganley CDJR Mentor was established in 1966 and has been awarded the Chrysler Five Star Excellence Award. We strive to deliver the best customer service in Lake County. We believe in a high quality of work and we are always ready to help get you into a vehicle and back on the road! We will do everything possible to exceed your every expectation while delivering a customer service experience unmatched in our industry!
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8505 Mentor Ave

Mentor, OH

44060

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Showing 1,766 reviews

April 04, 2019

Take it slow, trust but verify. I was assured I was getting at least the same features in my new truck that I had in my 2016 Ram. Walter offered to help but so far I am still dissati More

by Geno0060
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Walter Queisser, Nick Mcintire
Apr 04, 2019 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Hello, Thank you for sharing your honest feedback with us. I am concerned to learn of your dissatisfaction with the purchase of your vehicle. As our customer, your feedback is valuable to us and I would appreciate the opportunity to speak with you to best resolve your concerns. Please contact me at your earliest convenience. Thank you. Best, Sarah LaPuma Business Development Manager Ganley Village CDJRF slapuma@ganleyauto.com (440) 210-5449

March 28, 2019

It was a lot of fun Nick was so much fun to work with, very personable, and thoughtful, the best salesman we’ve probably ever had. We felt like we’ve known him forever! G More

by Jfraser
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Waterwash, Nick Mcintire
March 27, 2019

Nick Mcintire I have to say that Nick, did an excellent job for me. The car was as he said it would be , he was extremely honest and made the deal go very smooth. P More

by CELRAV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Mcintire
March 27, 2019

Nick took care of me Lease was coming due on my Dodge Grand Caravan, I had talked to a couple dealerships in the area that I am from and was not getting the help and or th More

by jlimestahl
Friendliness
Recommend Dealer
Yes
Employees Worked With
Al Uber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Artino
March 27, 2019

New car My family and I had a wonderful experience with Eric. He really went above and beyond. Helped my family pick the perfect car for us. We did decide More

by Mshell0224
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric
March 11, 2019

Extremely Please and Exited We purchased 2 vehicles within the last month. The Salesman and Finance people were outstanding. The listened to us, assisted us in finding the vehicl More

by Karensmitko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Kukwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Roske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Walter Queisser
Mar 11, 2019 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

We're thrilled to know your buying experiences with our dealership have been amazing. We always welcome you back anytime! Thank you.

March 01, 2019

Jeep in for a week and still no timetable when it will done I have had my jeep grand Cherokee for three months. A month into my lease my radio was not working properly and holding pre-station channels. I calle More

by Dale
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Bill Cannato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oliver Markon
Mar 03, 2019 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Dale, I am discouraged to learn about your ongoing service troubles with your Jeep Grand Cherokee and understand your frustration. We pride ourselves on the high-quality standards we maintain, and I would appreciate the opportunity to speak with you about your concerns. Please reach out to me directly when you have a moment. It would be my pleasure to assist you in any way I can. Best regards, Sarah LaPuma Business Development Manager Ganley Village CDJRF slapuma@ganleyauto.com (440) 210-5449

February 28, 2019

Nick Hooked Me Up!! I was shopping around for a Power Wagon, which aren’t easy to find, in a specific color. Nick was recommended to me from a coworker because of the gre More

by Scottjwtruck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Uber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Artino
February 27, 2019

Pleasant, polite, professional people to work with My lease was expiring next month and I began shopping for another car. I liked myJeep Patriot, but they are no longer making those, so I was open to s More

by A Jeep Girl for a second time
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Kukwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Roske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hasell Reynoso-Restly
February 26, 2019

Great buying experience Nick Artino sold me a new Jeep Grand Cherokee and I absolutely love it. I came into the dealership knowing what I wanted and he didn’t try to sell me More

by LauraS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Uber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Artino, Sami Gockel
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