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Ken Ganley Ford Norton

Norton, OH

4.8
3,139 Reviews
Welcome to Ken Ganley Ford Norton! Located in Norton, OH, Ken Ganley Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Ken Ganley Ford Norton a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place.
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2835 Barber Rd

Norton, OH

44203

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Showing 3,139 reviews

August 18, 2021

You were transparent from the big inning and your website reflected what was on your lot. Everyone was very personable and accommodated our family wonderfully. More

by Mitchcromes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desmond Norvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Ken Ganley Ford Norton responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle, Mitch. We truly appreciate your feedback!

August 17, 2021

Very friendly and great service. Got me in and out on time. I would recommend them. Talked to the service tech and he was very knowledgeable about my RV. More

by Scott 21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Ken Ganley Ford Norton responded

Thank you for your business, Scott. We appreciate you taking the time to leave us this five-star review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for helping to spread the word about us. We're here for you anytime.

August 17, 2021

Drew does a great job in getting everything lined up to get my car serviced. He also always goes the extra mile. Greatly appreciated. The only reason why I come back is because of Drew. More

by JB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew
Aug 17, 2021 -

JB responded

This is my review

August 16, 2021

Quick service, very friendly. Will be back for service in the future. Enjoyed the complimentary car wash. Thanks for everything you do at Ganley Ford More

by Amr160
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 14, 2021

Franco was very helpful in purchasing a Jeep Patriot and getting the finance handle quickly. I would recommend other individuals to shop at Ganley Ford More

by edpaul
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco D. Casalinova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2021 -

Ken Ganley Ford Norton responded

Thanks for your feedback on your recent visit to Ganley Ford. I'm glad to hear that Franco was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

August 14, 2021

Bad customer service bought several vehicles from there do not respect customer bad service department will not even give you a rent a car under warrenty More

by mike32259
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Kirchenbauer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
Aug 31, 2021 -

Ken Ganley Ford Norton responded

Thank you for your review, Mike. We take all customer feedback very seriously and we are truly sorry to hear that we didn't meet your expectations.

Aug 31, 2021 -

mike32259 responded

Thanks Glad to hear this you need to take care of your service department they are the worst don't know if that is your policy or not but do not care to do business with Ganley again

August 13, 2021

Shawn was an awesome guy to work with, made my experience amazing, everyone there was amazing, you’ll be forever my new car dealer. Ty More

by suzie4518
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Pangburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2021 -

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts, Suzie, about your experience with Ganley Ford. We appreciate your business and hope to see you again soon!

August 13, 2021

Service here is always smooth and quality. The people are very nice and make understanding difficult situations more learning friendly. The technicians are honest and always lend a helpful amount of advice. More

by Aaron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2021 -

Ken Ganley Ford Norton responded

Thank you so much, Aaron, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ganley Ford. Please don't hesitate to reach out if you need anything else.

August 13, 2021

The experience was very pleasant, everything went very smoothly, everyone was very friendly and courteously to me. From entering the door I felt welcomed. No pressure, just very experienced people helpi More

by DLOOPER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desmond Norvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Franco D. Casalinova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
Aug 15, 2021 -

Ken Ganley Ford Norton responded

Thank you for choosing Ganley Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 12, 2021

Quick and easy to do business with! Everything went smoothly. We purchased a vehivleand noticed the hood had some dents/scratches. Ganley handled with no issues:) More

by byrdm3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Byrd
Aug 12, 2021 -

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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