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Ken Ganley Ford Norton

Norton, OH

4.8
3,226 Reviews
Welcome to Ken Ganley Ford Norton! Located in Norton, OH, Ken Ganley Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Ken Ganley Ford Norton a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place.
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2835 Barber Rd

Norton, OH

44203

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Showing 3,226 reviews

March 25, 2021

Was able to get in and out quickly so the service appointment didn't take a good part of my day. Thanks for the quick service More

by RWS40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 25, 2021

The first time came here, Ken was very great with the service he quickly came up with everything I wanted to know about a vehicle. He was very reasonable with me so yes I would recommend a friend or fami More

by tbozeman1988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Stancil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Desmond Norvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Franco D. Casalinova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Zuppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Temsey, Adam Magyarics, Aaron Forsythe, Ken Steel, Jennifer Fincham
Mar 26, 2021 -

Ken Ganley Ford Norton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Ken and our sales team met your expectations. Thank you again for choosing Ganley Ford, we look forward to having you as one of our valued customers for many more years to come!

March 24, 2021

Had a bit of a mixup on the 1st day we went and wasn't planning on coming back after a 3 hour drive there. After we left the dealership we stopped and got dinner and received a text that they got the deal More

by scjohnson6921
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Kneebusch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paege , Aaron Forsythe
Mar 25, 2021 -

Ken Ganley Ford Norton responded

I know we had a bumpy start and you were left originally unsatisfied but grateful that you gave Paege, Aaron, Kevin, and Craig the opportunity to work with you to rectify the situation. Thank you for choosing Ganley Ford and we hope to see you again in the future.

March 24, 2021

Everyone was very helpful I haven’t had service done to it yet but they were very friendly I only wish I can get remote start for the year I have 2018 More

by Roberta Richardson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Carly Neubert, Jennifer Fincham
Mar 25, 2021 -

Ken Ganley Ford Norton responded

Thank you, Roberta, for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

March 24, 2021

This place cost me over 4000 dollars to take a wobble out of the front end of my truck and never fixed it. I had to take it to another shop and it cost me another 1300 dollars but the problem is now fixed. More

by Kbetts0337
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fulton Benya
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Ken Ganley Ford Norton responded

Dear Sir, we regret that you were dissatisfied with your experience at our dealership. We are glad to hear that you found a mechanic who better fits your needs moving forward. We wish you all the best in the future!

March 24, 2021

My first there for service and they were great! Fulton was very helpful and got me in and out in a an hour. Great service! More

by Nathanstalnaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2021 -

Ken Ganley Ford Norton responded

Thank you so much, Nathan, for your kind words, and for taking the time to leave us this wonderful feedback!

March 24, 2021

I came in for a recall on my car and the department still treated me like every other paying customer. Not only did they make me feel like everyone else, they politely kept me updated with what was going on More

by Jbonsell65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2021 -

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 23, 2021

I highly recommend!! I am very happy with they did, good price and very friendly customer service, they were very quick and gave me a rental and everything! More

by victor M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
Mar 23, 2021 -

Ken Ganley Ford Norton responded

Victor, It's fantastic to hear that Fulton provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Ganley Ford!

March 23, 2021

They are great working people! Andrew took his time in helping me and understanding what the problem was with my car and fixed it and got me back on the road in no time!! More

by Dueant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Mar 24, 2021 -

Ken Ganley Ford Norton responded

It's great to hear that Andrew was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ganley Ford!

March 23, 2021

I had my motorhome in for service in the truck shop on 3/16/21. Mark Igleheart and his crew did a great job diagnosing and repairing various problems. Mark did a superb job dealing with my aftermarket war More

by sgiorgi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Igleheart
Mar 24, 2021 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with Mark and the rest of our team. We're glad to hear we delivered such a great experience!

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