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Ken Ganley Ford Norton
Norton, OH
3,168 Reviews
Welcome to Ken Ganley Ford Norton! Located in Norton, OH, Ken Ganley Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Ken Ganley Ford Norton a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 3,168 reviews
January 29, 2021
I’ve enjoyed my experience with this dealership very much over the last few years & always received excellent service whenever I’m there & will continue to come back. over the last few years & always received excellent service whenever I’m there & will continue to come back. More
by DSMURF
Verified CustomerEmployees Worked With
Paul Asano
January 29, 2021
In and out in an hour which was what they told me to expect. No upselling. Courteous service. Friendly employees. Clean waiting area with comfortable chairs expect. No upselling. Courteous service. Friendly employees. Clean waiting area with comfortable chairs More
by Pat H
January 28, 2021
Thanks for helping me purchase my new 2020 escape. Franco gets a 5 star rating from me. Will return for another purchase.Great job! Finance dept was great also. gets a 5 star rating from me. Will return for another purchase.Great job! Finance dept was great also. More
by goldielox
January 28, 2021
The service department was absolutely wonderful and I would recommend it to everyone who’s looking to be treated with respect. They listen to you which is a nice change from some other places. would recommend it to everyone who’s looking to be treated with respect. They listen to you which is a nice change from some other places. More
by M.D.
Employees Worked With
January 28, 2021
I was an hour early do to work demands and Scott accommodated and got me in immediately. Final service came in below estimate which is always a great feeling. Time from start to finish was fast and accommodated and got me in immediately. Final service came in below estimate which is always a great feeling. Time from start to finish was fast and sooner then I expected. Will definitely return for all service needs. More
by the_tree_of_liberty
Employees Worked With
January 26, 2021
Very good service, keeps my truck up to current service requirements. I drop it off at 7:30 on my way to work and it is done at lunchtime, a big plus. Though check of all systems and components. requirements. I drop it off at 7:30 on my way to work and it is done at lunchtime, a big plus. Though check of all systems and components. More
by ALUMCAST2
Employees Worked With
Mark Igleheart
January 26, 2021
Extremely pleased with the service department. Excellent customer service when I have my car in for maintenance. Have the highest regard for the exceptional staff at Barberton Ganley for the many years I ha customer service when I have my car in for maintenance. Have the highest regard for the exceptional staff at Barberton Ganley for the many years I have been a customer. However, VERY displeased with Ford Focus transmission issues that have fallen out of warranty coverage despite the transmission having design flaws of which Ford Company is aware. Will not be purchasing another Ford product due to this as I do not believe Ford takes full responsibility for the flawed design. I would be hesitant to put my trust in another Ford vehicle because of the experience I have had with my car. More
by CMBYOUNG
Employees Worked With
January 22, 2021
I have never had such an easy experience buying a truck. The team at ganley worked until they made it happen. I would encourage anyone in the market for a car to go with ganley. They will definitely have my The team at ganley worked until they made it happen. I would encourage anyone in the market for a car to go with ganley. They will definitely have my business in the future?? More
by Tbat1972
Employees Worked With
Other Employees :
Austin Temsey
January 20, 2021
I received excellent service. Franco was so nice to work with. I bought out my lease. They lowered my payment and extended my bumper to bumper warranty for an additional 36 months with no money down! I was with. I bought out my lease. They lowered my payment and extended my bumper to bumper warranty for an additional 36 months with no money down! I was in and out the door within 30 minutes. Very quick and excellent customer service!! Thank you!! More
by SANHUNT1961
January 20, 2021
Regretfully I will not be returning to Ganley. My bill showed $500 in parts and over $800 in labor for actual minor work of an 02 sensor and a wire harness and stuck valve in inner cooler. Supervisor in showed $500 in parts and over $800 in labor for actual minor work of an 02 sensor and a wire harness and stuck valve in inner cooler. Supervisor in service Dept stated he would check into bill and what was going on with vehicle. Called me back and offered a loaner due to parts needing ordered. I'm aware with covid that work might have diminished some but feel bill was over excessive for what was done More
by DSTAlnaker
