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Ken Ganley Ford Norton

Norton, OH

4.8
3,162 Reviews
Welcome to Ken Ganley Ford Norton! Located in Norton, OH, Ken Ganley Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Ken Ganley Ford Norton a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place.
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2835 Barber Rd

Norton, OH

44203

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Showing 3,162 reviews

December 04, 2020

Very cordial and courteous! Explained everything well. Would use again and recommend! Checked my tire pressure and refilled too. Keep up the good work! Top shelf More

by Gamehawking
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
Dec 04, 2020 -

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford.

December 03, 2020

My salesman Aaron Forsythe was wonderful. I told him that I was on total Disabiliity and ask if they would be able to help me. He said yes, I told him I look at some cars on line and like the Ford Focus it w More

by weedhopper430
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Forsythe
Dec 04, 2020 -

Ken Ganley Ford Norton responded

We are very happy to hear that Aaron provided you with such a positive experience! We sincerely value your business and hope you'll enjoy your new Focus.

December 03, 2020

I went in for my 15,000 oil change and inspection plus I was having trouble whit my front end Mark got me in and out in one day so far all is good with my front end More

by WEB0011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark, Paul Asano
Dec 04, 2020 -

Ken Ganley Ford Norton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ganley Ford, we look forward to having you as one of our valued customers for many more years to come!

December 01, 2020

Good sales process. Desmond was easy to work with. I was able to get out of my existing lease on a RAM 1500 and into a Ford F-150 More

by Pete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desmond Norvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Ken Ganley Ford Norton responded

Here at Ganley Ford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Desmond, and it was a pleasure having you at the dealership. We appreciate your review! We hope you enjoy your F-150, Pete!

December 01, 2020

Service department was excellent, my vehicle was done in a timely manner, everyone was friendly and helpful, the technician did a great job on my vehicle! More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you, Paul!

November 30, 2020

Doing business with Ganley in Barberton for many years. Doing business with Ganley in Barberton for many years. Excellent Service. Franco did not pressure me at all and got me a great deal, very satisfied. More

by jingram_1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Franco D. Casalinova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We are so happy that Franco found you the perfect vehicle! Please do not hesitate to give us a call if you need anything for your new vehicle.

November 28, 2020

Franco was awesome! Took a while to the deal I wanted but he was patient and helped me get the Ford I wanted. Gave me a hat too! More

by ndobben17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco D. Casalinova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2020 -

Ken Ganley Ford Norton responded

Thank you so much for choosing Ganley Ford! Congrats on your new purchase, and let Franco or our team know if we can be of any more assistance!

November 27, 2020

The appointment was punctual, the service tech was courteous and helpful, and the general "service experience" was positive. I will continue to use Ganley Ford service department. More

by DAVIS_T_A
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2020 -

Ken Ganley Ford Norton responded

Thank you so much for your kind words regarding your recent service appointment, and for taking the time to leave us this wonderful feedback!

November 26, 2020

I am sorry happy that I came here because I bought my fist truck here but I wish I could had more selection of used trucks like diesels More

by Ford guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
November 24, 2020

The only reason I chose what I chose as far as a service rating was due to the fact that the price for repairs was outrageous they said that I had some modifications to my truck that completely voided a war More

by Clydeduke1984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Chapman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
Dec 12, 2020 -

Ken Ganley Ford Norton responded

Hello, Thank you for your feedback. We are disappointed to hear that your experience with us has not been a positive one, and we apologize for the communication challenges you have faced. I will be in touch shortly as I would appreciate the opportunity to try and find a way to turn this around for you.

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