Ken Ganley Ford Norton

Convenient process Easiest process I have experienced, most of the details were done through text with Austin, the salesman who had the majority of the process completed Easiest process I have experienced, most of the details were done through text with Austin, the salesman who had the majority of the process completed when I got there. Only thing left was test driving and signing paperwork. It was great not spending hours as is usually the case and having to waste a whole day. Instead I did most of the transaction from my home. More

Fraudulent practices Had my Escape in for a recall. Was told it would be completed the same day. It was not finished till the following day. When the service dept. called Had my Escape in for a recall. Was told it would be completed the same day. It was not finished till the following day. When the service dept. called to let me know it was done but my battery was dead. So a free recall cost me a battery. I can now say I’m sure that was a lie! 2,000 miles later the low coolant sensor came on, after putting antifreeze in the sensor went off. Seeing that was part of the recall along with hoses I called made an appointment to check that the recall work was not leaking somewhere. Received a call claiming that my transaxle was leaking and that the car needed the water pump replaced at the tune of $3,400. I refused and declined the repairs. Was told that a pressure test still needed to be done to be sure that it was the water pump. How do you write an estimate but still need to make sure. I will not own another Ford because at Christmas 2019 my transmission went out on a car only 6 months and 6,000 out of warranty. I took the car back to the garage that did the work that same day of picking it up to look for the transaxle leak, seeing it has a 2 year warranty. No leak! They asked that I bring it back in two weeks to check again. Seeing that it appeared that transaxle fluid was smeared. So that was cleaned off but no leak or drip but it will be checked again. Also had a pressure test done by our mechanic and there is no need to replace the water pump! I will be filling a complaint with BBB, the Ohio Attorney General and writing the Ford Motor Company of Ganley’s fraudulent practices. More

Want to enjoy your car buying or car leasing experience the way it supposed to be? No problem. Just visit Ganley Ford in Barberton/Norton and work with Desmond Norvell. He knows his profession. He is perso the way it supposed to be? No problem. Just visit Ganley Ford in Barberton/Norton and work with Desmond Norvell. He knows his profession. He is personable and professional, efficient and right on the money with every detail. I look forward to working again with Desmond when its time for me to purchase a new Ford. Thanks Des! More

Very professional service, fit in checking out my vehicle and completed an oil change. Was even nice enough to let me call in my ford point to pay for the oil change. and completed an oil change. Was even nice enough to let me call in my ford point to pay for the oil change. More

I have had nothing but good experiences coming into the service department. This went very smooth and they were able to get me in on a Saturday! Thank you service department. This went very smooth and they were able to get me in on a Saturday! Thank you More

Franco was Johnny on the spot. Knowledgeable and fast acting. We were in and out with a new truck in no time. Had all the answers we asked. Even personal recommendations. Thank you acting. We were in and out with a new truck in no time. Had all the answers we asked. Even personal recommendations. Thank you More

Enjoyed working with Franco from Ganley Ford of Barberton. He was honest both on the phone and in-person and worked diligently to help me purchase my vehicle. Overall a very good experience!! Barberton. He was honest both on the phone and in-person and worked diligently to help me purchase my vehicle. Overall a very good experience!! More

First purchase with this dealer and they were great to work with! I came from out of town to work with them on this purchase. work with! I came from out of town to work with them on this purchase. More

I had a very informative and enjoyable buying experience Tom Stancil was very informative and offered multiple vehicles to test drive so that I could experience the difference first hand. He was very patien Tom Stancil was very informative and offered multiple vehicles to test drive so that I could experience the difference first hand. He was very patient and worked hard to find the truck that fit my list of options which I wanted and made it a reality for me. I would not hesitate to recommend Tom and the entire team there at Barberton Ford. More

The staff here goes above and beyond for their customers. I love coming here for all my service needs. Great work Ganley Ford of Barberton. I love coming here for all my service needs. Great work Ganley Ford of Barberton. More