Ken Ganley Ford Norton

I communicated with Austin before traveling to the dealership.... I confirmed truck was available and informed him when I would be there . Before arriving I filled credit application and filled out tr dealership.... I confirmed truck was available and informed him when I would be there . Before arriving I filled credit application and filled out trade info. When I arrived I was informed the truck I confirmed earlier that same day was available was sold. If I would have not traveled an hour and had my credit ran already I would have left. But I decided to stay because I already done credit application and trade in info. If I would not have done credit application I would have left. I ended up paying more for an older truck with more miles on it and Austin tried to tell me what a good deal. I was very unhappy with the whole process. I will never deal with this dealership again and will let all my friends and family know how in my opinion screwed me over. In my opinion they should have done something to fix the problem. When you fill out credit application talk to sales team loan department all before going to confirm what you want can be done you expect the truck you want to still be available a couple hours later as I said i had to travel over an hour i found the whole experience to be bad. The people at this dealership is what gives used car dealerships and sales people a bad name. More

You supposedly removed cabin air filter indicating it’s time to replace it, I was told $75.00,? I declined so your technician had to reinstall the old one and you got NO MONEY on that. If you really did re time to replace it, I was told $75.00,? I declined so your technician had to reinstall the old one and you got NO MONEY on that. If you really did remove the filter why not charge the consumer the price of the filter and make some money instead of no money. I guess when I was a service advisor I had a conscious, o could not charge some &40 labor for work that was done in one way or another More

Dealing with Tony was amazing. We traveled from out of state to buy the jeep and he made the experience easy and fast. Tony communicated over email and phone and even on his days o We traveled from out of state to buy the jeep and he made the experience easy and fast. Tony communicated over email and phone and even on his days off set up someone to help me out. The jeep was just as the website described and I absolutely love it. I would definitely recommend using this dealership and seeing Tony. More

Had a great experience purchasing a 2019 F-150. Jack was my salesman, he did a great job helping me through the process. Very easy going, no pressure type of guy. Was also a pleasure working with M Jack was my salesman, he did a great job helping me through the process. Very easy going, no pressure type of guy. Was also a pleasure working with Matt, one of the sales managers. Overall a great experience. More

For never being to the Dealership for service the way you enter is not marked very well. The customer waiting area didn't have enough chairs to accommodate the amount of people that were there at that time. enter is not marked very well. The customer waiting area didn't have enough chairs to accommodate the amount of people that were there at that time. More

Great experience and staff at Ken Ganley Ford Norton. All around great customer service. Tony Z and team did a fantastic job. Go Bucks and most importantly Go Raiders! All around great customer service. Tony Z and team did a fantastic job. Go Bucks and most importantly Go Raiders! More

Go see Franco. He is great. I have bought and leased 3 cars from him!! He is great. I have bought and leased 3 cars from him!! More

Joe Peticca is is excellent and very knowledgeable. Joe answered my questions promptly and completely. I work rotating shifts and live in Maryland, I frequently called/ texted outside of normal busines Joe answered my questions promptly and completely. I work rotating shifts and live in Maryland, I frequently called/ texted outside of normal business hours and Joe was always available worked with me and arranged shipping and all paperwork. I highly recommend Joe, he is both professional and personable. Thanks to the entire team a very wonderful dealership. F Miller More

Joe was the best salesman I’ve ever had. He was very patient, never put any pressure, genuine and respectful from the beginning. You will not be disappointed at Ken Ganley Ford - wonderful e He was very patient, never put any pressure, genuine and respectful from the beginning. You will not be disappointed at Ken Ganley Ford - wonderful experience... More

The technician was on time and professional and curious and knowledgeable and he came with everything he needed to complete the task, thank you and knowledgeable and he came with everything he needed to complete the task, thank you More