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Ken Ganley Ford Norton

Norton, OH

Overview
Employees
Reviews
Vehicles
4.8
3,142 Reviews
Welcome to Ken Ganley Ford Norton! Located in Norton, OH, Ken Ganley Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Ken Ganley Ford Norton a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place.
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2835 Barber Rd

Norton, OH

44203

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Showing 3,142 reviews

October 20, 2023

Very good service department one of the best in the city I have a great appreciation for companies that are quality oriented at its highest. More

by Jp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deven Legg
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Oct 20, 2023 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us, JP. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 20, 2023

Have always got good service here. This was our 3rd car from here and we have really been pleased. More

by Lynn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Zuppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2023 -

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 20, 2023

Franco was great to work with we will recommend Ganley to all our friends and family. More

by gfrischi55
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Franco D. Casalinova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2023 -

gfrischi55 responded

Thank you for you help!

Oct 20, 2023 -

Ken Ganley Ford Norton responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

October 17, 2023

Originally told me the issue would likely be a day or two at most. After 2 days of no information about the status, I called for an update and was told there was a national part shortage and that the replace More

by Dcaynor7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron Forsythe
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Oct 20, 2023 -

Ken Ganley Ford Norton responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

October 15, 2023

Great smalltown town dealership took great care of me had an awesome experience I would highly recomend More

by Jeffro303
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Franco D. Casalinova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2023 -

Ken Ganley Ford Norton responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Ken Ganley Ford Norton are glad to have you as a customer.

October 15, 2023

Realky nice and friendly they helped Mary and I with the test drive and comparing the F250s. Jack is a very good salesman and Im glad we were his 1st sale More

by Erik
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Desmond Norvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack
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Oct 16, 2023 -

Ken Ganley Ford Norton responded

Congratulations on your new vehicle, Erk and Mary! We are so glad that Jack had the opportunity to work with you, and that he and our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

October 15, 2023

This was the first out of state vehicle purchase I attempted and was outside of my comfort zone. The sales team of Desmond Norvell and Tony Zuppe eased the stress and uncertainty of buying a used vehi More

by Mail4Onlyus
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Desmond Norvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Zuppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2023 -

Ken Ganley Ford Norton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Desmond and Tony met your expectations. Thank you again for choosing Ken Ganley Ford Norton, we look forward to having you as one of our valued customers for many more years to come!

October 15, 2023

Joe Peticca was a stand up dealer and a gentleman. Ken Ganley worked hard to get me the best deal and Joe Peticca made it possible thank you. More

by gusemanjordan076
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Peticca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2023 -

Ken Ganley Ford Norton responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Joe and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

October 12, 2023

What an amazing expirence after a bad day. Major car troubles and the good folks at Ganley went out of their way to help me during a rough time. Excellent customer service! More

by Artie008
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jody Wheatley , Aaron Forsythe, Deven Legg
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Oct 12, 2023 -

Ken Ganley Ford Norton responded

Thanks, Artie, for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

October 11, 2023

It was a nice experience. ..Austen we kind and helpful..the dealer ship was clean .. More

by Stillbodaious
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Temsey
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Oct 11, 2023 -

Ken Ganley Ford Norton responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Ken Ganley Ford Norton are glad to have you as a customer.

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