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Ken Ganley Ford Norton

Norton, OH

4.8
3,141 Reviews
Welcome to Ken Ganley Ford Norton! Located in Norton, OH, Ken Ganley Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Ken Ganley Ford Norton a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place.
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2835 Barber Rd

Norton, OH

44203

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Showing 3,141 reviews

August 28, 2023

I basically bought my e-transit phone over the phone and flew to Ohio to drive it back to Denver. Tony Zuppe is prolly one of the last honest car salesman left , at least in my 27 years of buying vehicles. More

by handyman_of_highlands
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Zuppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your compliments with Tony and our team, and we hope you enjoy your new van!

August 26, 2023

Will never in my life return! Took our car in back in April because we had warranties with oil changes or when we lived in Florida and they changed something under our warranty. C More

by Never return
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Spath
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Ken Ganley Ford Norton responded

Providing a positive experience is our top priority every time you visit our Service Center, so we're disappointed to hear that you felt that we did not provide you with that. We did review a few things and #1 your warranty has not expired yet BUT your Ford Maintenance Package that you purchased from the Florida dealer did expire when you hit 37,465 miles which was prior to your last visit. The maintenance package, not the warranty, is what would cover basic maintenance like oil changes. #2 we also reviewed our security camera footage. Our time stamped video shows you putting your keys into our drop box at 7:26am, not 7am. The overnight dropped keys were picked up at 7:21am (we open at 7:30am) so that is why no one knew that your keys were inside that box until you called later that day. If you need us to address anything else for you or answer any other questions, please feel free to respond. Thanks!

Aug 28, 2023 -

Never return responded

We were back home by 7:30 and per Scott he got all the keys at 7:30. His statement was we should have not left them in there. Is far as our warranties when making the appointment and giving them our information they stated it was covered. And again if it was not pick up the phone and we would have gladly paid. Instead I'm told in one phone call at least 8 times how you ate the warranty. Regardless of even all that, they way I was spoken to was absolutely ridiculous and uncalled for. If you like to support that kind of behavior that is your choice. I'm sure your daily business will continue without us returning.

Aug 28, 2023 -

Never return responded

And just an FYI it's funny that is shows me at 7:26 on your camera as I did not put them in it! You do not even know what we look like. I can also provide.my time in for work that will clearly show there is no way I was there at 7:26.

Aug 30, 2023 -

Ken Ganley Ford Norton responded

And just an FYI it's funny that is shows me at 7:26 on your camera as I did not put them in it! You do not even know what we look like. I can also provide.my time in for work that will clearly show there is no way I was there at 7:26.

August 26, 2023

Thanks for our new Bronco! Franco is the guy to see if you’re looking for a new vehicle, we will be back anytime we need a new car! More

by casalinova7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Desmond Norvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Franco D. Casalinova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2023 -

Ken Ganley Ford Norton responded

Thank you so much for choosing Ken Ganley Ford Norton! Congrats on your new purchase, and let us know if we can be of any more assistance!

August 24, 2023

I had a car accident they worked with my insurance and got the job done quickly very friendly and helpful More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2023 -

Ken Ganley Ford Norton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Norton, we look forward to having you as one of our valued customers for many more years to come!

Aug 30, 2023 -

Ken Ganley Ford Norton responded

Hi, we're so happy we were able to help you out! Thank you, and have a fantastic day!

August 23, 2023

Need to purchase a better warranty for my vehicle everything that goes wrong its covered More

by Charlesford3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2023 -

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad we were able to help, Charles, and we hope to see you again!

August 23, 2023

Took my explorer in for 2 recalls and while in asked to have the works completed. I was very pleased with how kind and pleasant everyone was! More

by Meganblair87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deven Legg
Aug 24, 2023 -

Ken Ganley Ford Norton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Norton, Megan, we look forward to having you as one of our valued customers for many more years to come!

August 23, 2023

Had a problem while travelling. Stopped at Ganley and got fast and courteous emergency service. More

by ajallender
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2023 -

Ken Ganley Ford Norton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Norton, we look forward to having you as a valued customer for many years to come!

August 23, 2023

Franco and the team at Ken Ganley Norton made the purchase of my Ford Edge fast and easy. This is our second purchase with Franco and I highly recommend him. Straight forward and absolutely no pressu More

by loriw1423
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Franco D. Casalinova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Franco delivered such a great experience!

August 23, 2023

Ken Ganley Ford everyone was nice and helpful. They have the BEST salesman Desmond Norvell he is honest, reliable and loyal to all his customers. I would recommend anyone I know to go to Ken Ganle More

by mnorvell01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Desmond Norvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2023 -

Ken Ganley Ford Norton responded

Thanks for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

August 22, 2023

Problem solved during a recent visit. Grateful for their diagnostics skills. Putting floor guards on before jumping in with greasy boots would have been good too. More

by rrogers425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Aug 23, 2023 -

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

Aug 26, 2023 -

Ken Ganley Ford Norton responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

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