Ken Ganley Ford Parma

Very helpful. Explained the actions being taken. Patient. Followed through on updating status of vehicle. Explained the actions being taken. Patient. Followed through on updating status of vehicle. More

To Whom It May Concern, I am writing to express my disappointment with both the vehicle I purchased from Ken Ganley Ford and the service experience that followed. In February 2026, I purchased a Ce disappointment with both the vehicle I purchased from Ken Ganley Ford and the service experience that followed. In February 2026, I purchased a Certified Pre-Owned Ford Edge from your dealership. Less than six months later, and after driving fewer than 5,000 miles, the vehicle suffered a catastrophic engine failure requiring major engine repairs. Having previously owned a Ford Edge that experienced the same failure, I was alarmed to discover that this appears to be a well-known issue with this engine. This raises serious concerns about how the vehicle passed Ford's Certified Pre-Owned inspection process. Had I not purchased an extended warranty, I could have been responsible for nearly $10,000 in repair costs after owning the vehicle for only a few months. In my view, the vehicle was sold with a pre-existing defect that ultimately resulted in engine failure. My service experience only added to my frustration. After contacting the dealership during the week of September 21, I was unable to secure an appointment until September 29. Communication throughout the repair process was minimal, and I frequently had to contact the dealership myself to obtain updates. Although my warranty provided rental assistance, I was still required to incur out-of-pocket expenses, and the approved rental period did not cover the full amount of time my vehicle remained in the shop. Most concerning, after picking up my vehicle following the repair, I discovered that an air intake hose had been left disconnected. This caused the engine to rev excessively and required an additional trip back to the dealership. This issue should have been identified during a basic quality-control inspection before the vehicle was returned to me. Unfortunately, this is my second Ford Edge and my second experience with a major engine failure and a disappointing repair process. As a result, I have lost confidence in both Ford and Ken Ganley Ford and can no longer recommend either to family, friends, or coworkers. I respectfully request the following: Reimbursement for my out-of-pocket rental expenses. A detailed explanation of how this vehicle passed the Certified Pre-Owned inspection process despite suffering a major engine failure within six months and fewer than 5,000 miles of ownership. Confirmation that the communication deficiencies and quality-control failures I experienced will be reviewed and addressed to prevent similar issues for future customers. Removal of my contact information from all marketing and sales communications. I believe these concerns warrant serious review and would appreciate a written response outlining the actions that will be taken to address them. I look forward to your response. More

I came in to have a brake inspection. David got me a quote and got me a ride home so I would not have to wait at the dealership. He was able to have the mechanics work on it and got my ca David got me a quote and got me a ride home so I would not have to wait at the dealership. He was able to have the mechanics work on it and got my car back to me early. I will always bring my car here for service. More

they did a great job and it was done quickly once the car was able to get in. was able to get in. More

It was a great experience. They were on time to finish the repair and everyone was pleasant to work with. They were on time to finish the repair and everyone was pleasant to work with. More

Superbly attentive. Fast , observant, resilient, and driven that spells ford . Thank you with taking care of Penny . She’s my 2024 Bronco . Fast , observant, resilient, and driven that spells ford . Thank you with taking care of Penny . She’s my 2024 Bronco . More

Very professional. Answered all of my questions. Addressed any concerns I had. Overall great experience Answered all of my questions. Addressed any concerns I had. Overall great experience More

They followed up and let me be informed all the way. Way to go i will be back Way to go i will be back More

They were very professional and kind Madelyn was very professional and helped me with the car and answered all my questions professional and helped me with the car and answered all my questions More

Everything ran smooth. It seemed to go fairly quick. People were nice. I would go back It seemed to go fairly quick. People were nice. I would go back More