Ken Ganley Ford Parma

I'm well known they take good care of any issues I might have with my car and they fix it in a timely manner have with my car and they fix it in a timely manner More

Efficient and friendly. Receptive to our needs and willing to beat our financing. Stop this. Receptive to our needs and willing to beat our financing. Stop this. More

George always takes care of my vehicle every time it is in the shop. Ganley has been my preferred dealer a few years now and I have zero regrets , and George is the only person I trust with my vehicle , he in the shop. Ganley has been my preferred dealer a few years now and I have zero regrets , and George is the only person I trust with my vehicle , he stays on top of whatever is needed and doesn’t need called or reminded of what is needed . Seamless experience every time More

Pam and the team were very professional and we walked away very happy. They made a point to think of my wife's needs. away very happy. They made a point to think of my wife's needs. More

They took the time to explain the services needed for my vehicle and more importantly why. I authorized the priority items and will be back to take care of three other maintenance items. They made me feel c vehicle and more importantly why. I authorized the priority items and will be back to take care of three other maintenance items. They made me feel comfortable with the decisions without the high pressure tactics I experienced at my 'previous ' repair shop. More

Pam is the best salesperson here at Ken Ganley Ford. I recommend her to anyone looking for a great experience. I recommend her to anyone looking for a great experience. More

I am extremely dissatisfied with the service I received at Ken Ganley Ford Parma. After spending $1,874.02 on repairs to my 2011 Ford Explorer, including a four-wheel alignment, I was shocked to discover t at Ken Ganley Ford Parma. After spending $1,874.02 on repairs to my 2011 Ford Explorer, including a four-wheel alignment, I was shocked to discover that my steering wheel was still crooked and my hood had been left improperly secured. The unsecured hood presented a serious danger to my safety. What concerns me even more is the lack of communication. If the technicians encountered problems they couldn't resolve or were unable to return my vehicle in a safe condition, someone should have contacted me immediately. Releasing my vehicle without explaining these concerns was unacceptable. I also wonder whether my Explorer was given less attention because it is a 2011 model. An older vehicle should receive the same professional care, thorough inspection, and commitment to safety as any newer vehicle at your dealership. More

On top of things and helps troubleshoot any issues no matter how minor! Salesman Nick Pinardo returns my call promptly and asks when I can bring car in for service if needed. matter how minor! Salesman Nick Pinardo returns my call promptly and asks when I can bring car in for service if needed. More

Our experience was great, as it always has been! We’ve worked with George several times over the years, and he’s always so responsive and helpful, always willing to meet our needs. Everyone worked t We’ve worked with George several times over the years, and he’s always so responsive and helpful, always willing to meet our needs. Everyone worked together to make the whole process as smooth as possible, and they made us feel valued as customers. Thank you! More

Not sure if they made a fix! Was rushed out the door with a excuse from service manager Was rushed out the door with a excuse from service manager More