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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.6
2,152 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the EcoSport, Escape, Explorer and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
Contact Dealership

8383 Brookpark Rd

Parma, OH

44129

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Showing 2,153 reviews

May 08, 2024

We had a great experience with Pam and Ken Ganley. They were very knowledgeable and helpful. Super easy to deal with during the car buying process. Would recommend Pam to anyone. More

by rdanderle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Ken Ganley Ford Parma responded

Here at Ken Ganley Ford Parma, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience with Pam and our team, and it was a pleasure having you at the dealership. We appreciate your review!

Helpful
May 08, 2024

The staff was cordial and polite. No pressure tactics and was patient while I made my decisions. The sales person Bert was a great salesman. I was referred to this dealership by my ne More

by vchilk9
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bert Cslzek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Ken Ganley Ford Parma responded

Thanks for your feedback on your recent visit to Ken Ganley Ford Parma. It's great to hear that Bert was able to assist you and that you had such a positive experience.

Helpful
May 08, 2024

Liked it better when it was independent, as Gillingham. Sales people are good, F&I folks treat us like an assembly line. More

by Kumite Master
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris 'Bubba" Andrade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Vargo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Stafford
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Ken Ganley Ford Parma responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

May 10, 2024 -

Ken Ganley Ford Parma responded

Thank you for your feedback. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Helpful
May 07, 2024

Mark and the support team at Ken Ganley Ford were great to work with, very professional More

by AYERSRSA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Rezzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Ken Ganley Ford Parma responded

Thank you! Mark and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

Helpful
May 07, 2024

They installed wire harness under a recall but my back up camera is still not working. They were asked to do a diagnostic on the front suspension but wrote a quote for the needed repairs. The quote had the p More

by daquino66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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May 09, 2024 -

Ken Ganley Ford Parma responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Helpful
May 06, 2024

Professional quick and got me what I wanted with no hassle thank you again for the great service and urgentness to accommodate me and my wife More

by Feldmanj36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeromy Acord
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Parma to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
May 06, 2024

great transaction, very straightforward, very simple, highly recommend George and the dealership !! Luv MY BRONCO !! More

by wmthompsonjr07
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
George Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with George and our team, and we look forward to working with you again.

Helpful
May 06, 2024

Great service Burt went out of his way to make sure things were perfect. I wouldn’t hesitate to send anyone here for a car More

by Paulsylvia67
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bert Cslzek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024 -

Ken Ganley Ford Parma responded

Paul, It's great to hear that Burt was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

Helpful
May 04, 2024

Honestly since you moved we talked about finding a closer dealer but then we met Joe Abate and talked to the GM. We are staying with Ken Ganley in Parma. More

by AndreeKinnee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Abate
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May 05, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for your kind words and this wonderful review! We hope you have a great day!

Helpful
May 04, 2024

Dealer resolved issue in timely manner. Valet service was awesome bonus. Will make sure to make my primary service center More

by DSTADTL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia
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May 05, 2024 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

Helpful
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