Ken Ganley Ford Parma

Dave was very helpful and responsive! We will go back to this shop for service! We will go back to this shop for service! More

Our Ford Ranger brakes were fixed and truck was washed and returned to us in a timely fashion. Very pleased with Tracy Sapienza for all her help with this. and returned to us in a timely fashion. Very pleased with Tracy Sapienza for all her help with this. More

I paid for spark plug change I'm not even sure that they were properly changed. It went from no one is here the mechanic called off ..too 2 hrs later my trucks is ready to be picked up. the very next day my were properly changed. It went from no one is here the mechanic called off ..too 2 hrs later my trucks is ready to be picked up. the very next day my truck wanted to stall out on the freeway so i took back to the service center, they said the manifold was cracked from the spark plug change! Also thermostat had to be sealed and coolant was topped off. I haven't been able to get a manager to call me back from the service center my truck is still sputtering just seen I have a fuel injector connector that was broke and was holding together with a zip tie that came loose I'm really disappointed i even considered taking my ford, to a ford service center. How would I even notice something like a zip tie holding a fuel injector together. I'm not a mechanic I figured the people at the Ford service center know how to do their job and how much money I spent and the service I got. So much for a 10 point inspection. The service rep was nice when i spoke them im not saying anything was wrong with him he did the best he could was always very polite, but i was told multiple time the name was under previous owner so they could help me or the didn't kno who i was. I was told when i dropped the truck off that would be fixed not a issue. my problem is with the mechanic(s) i thought this was be a trustworthy center. More

They had Great, clear communication, fast service. My car was fixed in a very timely manner. My car was fixed in a very timely manner. More

Great dealership I always have my vehicle serviced there. Staff goes out of their way to take care of their customers. there. Staff goes out of their way to take care of their customers. More

The service here is exemplary! Friendly, efficient processing of all service requests! We will continue to use Ganley Ford West for our car maintenance— every time!! Friendly, efficient processing of all service requests! We will continue to use Ganley Ford West for our car maintenance— every time!! More

Tried to understand the big picture. Helped me find a good deal that fit my financial profile. Helped me find a good deal that fit my financial profile. More

They were good communicators and got tge job done and even added in an oil change. even added in an oil change. More

Everything about the Service to my Edge was very satisfactory. Thank you for the Service I received. satisfactory. Thank you for the Service I received. More

They Told me the finance company had two stipulations for me to get a loan. 1. Gap insurance 2. 3 year warranty These two stipulations cost me an extra $4000 on my loan and I was so excited to get my me to get a loan. 1. Gap insurance 2. 3 year warranty These two stipulations cost me an extra $4000 on my loan and I was so excited to get my new truck I didn't think much about it. The finance company calls me to go over my loan and to my surprise they say to it looks like you went with the OPTIONAL Gap/Warranty protection for the extra $4000. Yes thats right, it was OPTIONAL so the dealership blatantly lied to me to get them some extra money. I will never recommend this place nor will I ever purchase another vehicle from them. I highly recommend no one ever go here or at the very least make sure you read everything before signing on the dotted line! More