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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.7
4,681 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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8383 Brookpark Rd

Parma, OH

44129

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Showing 4,681 reviews

April 29, 2024

Everyone was nice and friendly and they got the job done. And I which strongly recommend them to my friends More

by marryrizzo17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

Apr 30, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you so much for the positive review! Thanks again for the recommendation, and have an amazing day!

April 28, 2024

George and KG Ford were great to work with. The auto service was thoroughly explained and completed successfully. More

by jimhumbel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Ken Ganley Ford Parma responded

Thanks, Jim, for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

April 27, 2024

Bolaji and team made the trade-in and buying experience so much more enjoyable and quick. We were in and out of the dealership in less than two hours, it was wonderful More

by adriahowe71
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeromy Acord
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Apr 29, 2024 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 27, 2024

First time under the new ownership, everything went well & so far, I am impressed with them. More

by WHISKBAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

April 26, 2024

Thankful to have my car back. The only think I was dissatisfied with I had to call to find out what was wrong with my car no one called me. That was very stressful. When I checked More

by Rania
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Asvestas
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Apr 29, 2024 -

Ken Ganley Ford Parma responded

Hello Rania, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

April 26, 2024

Tim Reese was very nice, polite, and professional. He handled the service quickly. I would recommend using Ken Ganley Ford to anyone. More

by Shariweatherbee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Reese
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Apr 29, 2024 -

Ken Ganley Ford Parma responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Parma. Thanks for the recommendation, and have an amazing day!

April 26, 2024

Great service friendly people service advisors explain everything in detail as to what has to be done More

by RZHALERSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will at service desk
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Apr 26, 2024 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 26, 2024

They do not listen to what the customers say. if they say they can only afford this much dont come back with twice that amount. Rather they say cant do it More

by Stephlynn320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Rezzano
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Ken Ganley Ford Parma responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

April 26, 2024

I have been coming to that Gillingham dealership for many years. This is the first time since it became Ken Ganley. Me experience purchasing my car with Madeline was an exceptionally pleasant experience. More

by SALLY.MONCOL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Madelyn Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Acker in the Service Department
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Apr 26, 2024 -

Ken Ganley Ford Parma responded

We are so glad that we had the opportunity to work with you, Sally, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

April 26, 2024

Service was ok but I was shocked they charged me a fee to use my credit card without telling me More

by Don.nedrich
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us, Don. We work hard to make sure our guests have an exceptional experience, and we are sorry to hear that you weren't fully satisfied. We will share your comments with our team, and we hope you will give us another opportunity to serve you.

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