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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.7
3,509 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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8383 Brookpark Rd

Parma, OH

44129

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Showing 3,509 reviews

September 23, 2021

Matt, the Service Manager was disrespectful & NASTY, & discriminatory in his comments. Service was helpful & professional. More

by Bcody38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
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Sep 24, 2021 -

Ken Ganley Ford Parma responded

Thank you for your feedback. We are sorry to hear that our customer service wasn't up to par and appreciate you bringing it to our attention. We appreciate your business and hope you will give us another opportunity to serve you.

September 23, 2021

Turning in my car and than buying out the lease was easier than I thought. Thankyou Pam and Nick. More

by Wagonea
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
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Sep 24, 2021 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Pam and our team to be a positive one. Please don't hesitate to reach out if you need anything else.

September 20, 2021

Dave Moga did a tremendous job of giving me different quotes for my tires. I feel I got the best quality for my dollar. Everyone was treated me with high respect and I am thankful. More

by Deyanius Blackmon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
Report | Print
Sep 20, 2021 -

Ken Ganley Ford Parma responded

Deyanius, Thank you for choosing Ganley Ford West, your feedback and rating mean a lot to us. We're glad Dave was able to help, and we hope to see you again!

Sep 21, 2021 -

Deyanius Blackmon responded

Thanks and enjoy your day.

September 17, 2021

Literally no one inside had masks on. My seat and mirrors were reset to the point where the mirrors were literally almost facing out not in which is pointless and obnoxious to the point where it seem More

by Emily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave Moga
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
Report | Print
Oct 04, 2021 -

Ken Ganley Ford Parma responded

Emily, Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this.

September 17, 2021

I was very happy with my service it was done early .I always get customer service from Dave at the service area More

by solim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2021 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience working with Dave here at Ganley Ford West. We appreciate your business and hope to see you again soon!

September 17, 2021

Horrible service. Had oil change done and our truck ran funny after. Brought back in and paid money for diagnostic . Fixed what they said and 2 days later truck broke down with my family in car. Had to get More

by Donna pate
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Dave Moga
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
Report | Print
Oct 04, 2021 -

Ken Ganley Ford Parma responded

Donna, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

September 16, 2021

You were very professional and very help full. I will definitely come back in the future when we need another car. More

by Andreacrist1997
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Walker
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Sep 18, 2021 -

Ken Ganley Ford Parma responded

Thank you so much for your wonderful review! We are thrilled that Daniel had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Ganley Ford West!

Sep 18, 2021 -

Ken Ganley Ford Parma responded

Hi, we are glad we could help! We look forward to your next visit! Take care!

September 16, 2021

Everything was just fine with the whole deal I hope the new truck will be too! More

by Deano
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Taylor-Mitchell
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Sep 16, 2021 -

Ken Ganley Ford Parma responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new truck, and we look forward to continuing to serve you in the future!

Sep 16, 2021 -

Deano responded

Thanks everybody

September 14, 2021

Very clean showroom and the staff is friendly and knowledgeable Would refer others to come and purchase their new vehicles More

by Vonniebr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 14, 2021 -

Ken Ganley Ford Parma responded

Vonnie, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford West.

Sep 14, 2021 -

Vonniebr responded

Your welcome

September 14, 2021

Ganley always does outstanding service on my car. Last visit was a faulty air filter but I guarantee it was just the mechanic who idid not put it on tight enough. It was an inconvenience but we’re all hum More

by JBONACCI27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
Report | Print
Sep 15, 2021 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ganley Ford West.

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