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Ken Ganley Ford Parma
Parma, OH
3,308 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars.
There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,308 reviews
September 01, 2020
This dealership is the best’ Everyone is very helpful and knowledgeable! The staff even helps me set up my Ford pass account. I will bring all my cars here for repairs and maintenance. and knowledgeable! The staff even helps me set up my Ford pass account. I will bring all my cars here for repairs and maintenance. More
by Wardy916
Verified Customer
August 28, 2020
Good experience. Everyone was friendly and helpful. Was sent a virtual video of the car, which was pretty nice as we were coming from an hour away. Would recommend to a friend sent a virtual video of the car, which was pretty nice as we were coming from an hour away. Would recommend to a friend More
by hallguy18
August 28, 2020
Ashley with the service department was awesome! Very informative and helpful. She Made a stressful day due to car trouble much better. Very happy with the service informative and helpful. She Made a stressful day due to car trouble much better. Very happy with the service More
by Haley k
Employees Worked With
Ashley Neely
August 28, 2020
Ganley Ford West is always there for me and my Escape. The dealer and the people are friendly, helpful, and always accommodating to my car service. The dealer and the people are friendly, helpful, and always accommodating to my car service. More
by LISAPRATT1957
Employees Worked With
Nick Seminatore, Ashley Neely
August 27, 2020
the "complimentary" inspection was a huge & wonderful Monday AM surprise. A great way to start the day & week !!! Thank you Jeremy !!!! Hope you won't get into trouble . Monday AM surprise. A great way to start the day & week !!! Thank you Jeremy !!!! Hope you won't get into trouble . More
by DOMEANDVALI
Employees Worked With
jeremy machacek
August 27, 2020
Sales people were nice not pushy. Disappointed that there was not a car wash after service. I did return 5 times for the same repair. Not happy with that was not a car wash after service. I did return 5 times for the same repair. Not happy with that More
by Sbpogue51
Employees Worked With
Ashley Neely
August 26, 2020
Sales department needs a course in customer service!! Worst ever! Zero communication, absolutely a horrible experience. Never will refer this location! Terrible! Sonny in service was great! Worst ever! Zero communication, absolutely a horrible experience. Never will refer this location! Terrible! Sonny in service was great! More
by Jeanneaoconnor
August 26, 2020
This is a great dealership i bought a van dealership I loved the van every thing they said about the van was true never hadn't one problem, I had a recall on the car I have now I took the car to the deal loved the van every thing they said about the van was true never hadn't one problem, I had a recall on the car I have now I took the car to the dealership and they fixed it right away Thanks ganley Ford Angela Watson More
by 1582
Employees Worked With
All the people that worked with me did a great job
August 20, 2020
Brandon is a sweetheart. I purchased a lease in May and he was not pushy and helped me get the best deal. He let me contact him with any question and explained my high tech 2020 Explorer to me !! A valued he was not pushy and helped me get the best deal. He let me contact him with any question and explained my high tech 2020 Explorer to me !! A valued employee.. Ganley Ford is lucky to have such a respectful young man working for them! Great Job Brandon! A+++++++ More
by Mary
Employees Worked With
Brandon Taylor-Mitchell
August 18, 2020
Wonderful Scott the mechanic cook time come out and talk to me about my vehicle and recommendations for it everyone was very helpful and courteous to me about my vehicle and recommendations for it everyone was very helpful and courteous More
by Fishman
Employees Worked With
Ashley Neely
