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Ken Ganley Ford Parma

Parma, OH

4.7
3,672 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress ...
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8383 Brookpark Rd

Parma, OH

44129

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Showing 3,672 reviews

August 03, 2021

I highly recommend you visit this dealership, they made buying a car stress free, I was in and out in less than an hour driving my new car home, Austin was very helpful and friendly I would recommend you g More

by Jeremy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Ken Ganley Ford Parma responded

Jeremy, Thank you! Austin and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford West.

August 03, 2021

It’s was clean, the wait wasn’t long, the staff was very nice, the price was good, and overall it was a good experience More

by THESHOWF150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dave met your expectations. Thank you again for choosing Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

August 03, 2021

Brandon is a great salesman and the only reason I purchased a car from Ford ganley west. It was refreshing to have someone without all the fake attitude or that pushy behavior to make a sale. I would More

by nikko
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Taylor-Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Ken Ganley Ford Parma responded

Nikko, Congratulations on your new vehicle! We are so glad that Brandon and our team had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

August 03, 2021

I was happy with the assistance I received in purchasing a new Ford truck. Brandon was very knowledgeable about the truck and was able to answer all our questions intelligently. More

by jju1991
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Taylor-Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Ken Ganley Ford Parma responded

Thank you so much for your wonderful review! We are thrilled that Brandon had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new truck, and we thank you for choosing Ganley Ford West!

August 03, 2021

Brandon was a pleasure to work with and stayed in communication through our the process. We appreciate all the help. Only downside was having to physically come in for every aspect of the deal to More

by Ayoub614
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Taylor-Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Ken Ganley Ford Parma responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Brandon and our team here at Ganley Ford West are glad to have you as a customer.

August 02, 2021

Service desk worker was excellent and the work done on my vehicle was great. I was actually charged less than anticipated because they said some of the work was not necessary at the current time. More

by DAVIDP1441
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! Thank you for taking the time to leave us this great review, David. We sincerely value your business and look forward to your next visit.

July 31, 2021

A Very professional and courteous experience, extremely fast and friendly. The service department really has it all together. I always recommend Ganly Ford for all my needs More

by mariannebaker59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Asano
Jul 31, 2021 -

Ken Ganley Ford Parma responded

We are happy yo hear that your experience with our service department was such great one! We really appreciate your business & look forward to your next visit!

July 30, 2021

Staff was not friendly. Hard to get ahold of someone, no updates. ETA kept changing. Pickup, Stood there for 30+minutes until someone acknowledged me. More

by Bukachcm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unsure, the guy who helped me just kept telling the others “I don’t care, I’m not the manager here.”
Aug 16, 2021 -

Ken Ganley Ford Parma responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

More
July 29, 2021

I was greeted promptly and they listened when I told them what I needed. They made the trade in process easy and the sales process was actually short! I had my paperwork, new keys and out the door in time fo More

by Rosiefish
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Rezzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2021 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your kind comments with our team, and we look forward to working with you again.

July 27, 2021

Excellent customer service i was dealing with Ashley on a recall she kept me informed till it was complete. So I would return here for service and to purchase a vechile. More

by Nick216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
Jul 28, 2021 -

Ken Ganley Ford Parma responded

Thank you, Nick, for taking the time to share your thoughts on working with Ashley and our team. We're glad to hear we delivered such a great experience!

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