Ken Ganley Ford Parma

The best sales deal and support I have had yet! After looking at Car Guru's website, I found the SUV I was looking for at a great price but was just a bit out of reach. The dealership is over 2.5 ho After looking at Car Guru's website, I found the SUV I was looking for at a great price but was just a bit out of reach. The dealership is over 2.5 hours away so the "Quick trip in to talk" was not an option. I contacted the dealer ship initially thought Car Guru's and they "they patched me through". With in 12 hours Ganley Ford West's internet manager contacted me and offered her contact information and several times she was available to talk over the phone if I was interested. It was refreshing to have someone acting in a truly professional and to the point manner. Next after some Q&A, she passed me along to Mike R. from the sales team who was always ready to answer any questions. We completed the price negotiation's, which i should mention were short, sweet, and to the point on both sides. We were about $1000.00 off and I was out of options. Then Mike suggested alternative financing when my bank told me they would finance most of the loan but not all. Mike pointed me to Ganley's online financing portal and provided me some needed information to complete the form. the process was Super fast and easy (took literally less than 5 minutes). With in 12 hours (over night so was actually more like 2 hours), I had my approval and the deal was set in motion. Mike was very responsive using both email and text which for me was efficient and handy. We basically completed most of the information sharing over the internet and text. When I arrived at the dealership everything was prepped and ready to go. I was on-site for MAYBE 45 minutes and had the deal completed and keys in hand ready to head home. The dealership provided fairly updated technology, a great and professional internet/sales/and finance team, and a large selection of quality vehicles. I would absolutely buy from them again! Keep up the Good Work! More

Nick does a great job keeping me informed on the repair . The work on my car was done thoroughly and correctly. I always appreciate their hard work. The work on my car was done thoroughly and correctly. I always appreciate their hard work. More

OUTSTANDING CUSTOMER SERVICE Ganley had my best interest in mind from the minute my car was brought in for service and body work. Ashley in customer service was professional; know Ganley had my best interest in mind from the minute my car was brought in for service and body work. Ashley in customer service was professional; knowledgeable and very helpful. Jonathan was also very helpful and courteous. I LOVE GANLEY!! More

The employees at this dealership are awesome I would not The employees at this dealership are awesome I would not go anywhere else to but a car or to get it serviced. In and out ina reasonable time The employees at this dealership are awesome I would not go anywhere else to but a car or to get it serviced. In and out ina reasonable time More

Prompt and courteous. Pleasant. Ready when promised. Not disappointed. Answered all of my questions to my complete satisfaction. Would not hesitate to recommend at a future date. disappointed. Answered all of my questions to my complete satisfaction. Would not hesitate to recommend at a future date. More

Quick as possible. It was fine. As for the lower price rating below, I'm cheap that's all. I went as quick as possible. Great, great job. It was fine. As for the lower price rating below, I'm cheap that's all. I went as quick as possible. Great, great job. More

Service Visit I have my vehicle service at Ganley Ford for the last 12 plus years and really enjoy the experience. Nick has been helpful during my Service visits w I have my vehicle service at Ganley Ford for the last 12 plus years and really enjoy the experience. Nick has been helpful during my Service visits with information and assistance with my Fusion. The car is deliver on time and clean. More