Ken Ganley Ford Parma

Very professional and productive I'm very satisfied with my experience at Ken Ganley, especially with Mark Owens work. We walk us through all the processes, explain to us every step, and totally did the pro my experience at Ken Ganley, especially with Mark Owens work. We walk us through all the processes, explain to us every step, and totally did the process faster as possible More

It seems like he didn't want to do the job. So he quoted me a price he knew I would not accept then I got charged 200$ for nothing. If you had any integrity you would refund my money So he quoted me a price he knew I would not accept then I got charged 200$ for nothing. If you had any integrity you would refund my money More

Was perfect. Everyone was friendly and made me feel at home. I love Ken Ganley ford Everyone was friendly and made me feel at home. I love Ken Ganley ford More

Got me in and took care of me. I expected it to take longer than it did I expected it to take longer than it did More

The work was done efficiently and George was very polite throughout the oil change process! throughout the oil change process! More

The appointment went smoothly and efficiently for a routine service checkup, oil change and tire rotation. Also 1 recall task was completed. routine service checkup, oil change and tire rotation. Also 1 recall task was completed. More

Everything was great. Just would've thought that after spending almost $2000 the car would've been washed at least. Rims and car was left greasy and dirty. Just would've thought that after spending almost $2000 the car would've been washed at least. Rims and car was left greasy and dirty. More

Dealership communicated well during the entire service process. Executed on what they said they would do and returned the vehicle to me in a timely manner. process. Executed on what they said they would do and returned the vehicle to me in a timely manner. More

I purchased a new 2026 Ford Escape. The sale went exceptionly well. I had an appointment with Mr. Mark Rezzano, Sales Consultant. Mr.Rezzano showed me several new Ford Escapes in the de The sale went exceptionly well. I had an appointment with Mr. Mark Rezzano, Sales Consultant. Mr.Rezzano showed me several new Ford Escapes in the dealer's back lot. I liked one of the Escape's exterior and interior colors. Mr. Rezzano allowed a small test drive of the Escape. The Escape drove and handled nicely. I felt comfortable driving the Escape and said I would buy the Escape. Back in Mr Rezzano's office, he calculated the price of the Escape and included the cash value estimate of my old car which was a trade-in. The new Escape was being prep'd, cleaned and made ready for the customer. Mr. Rezzano accepted my down payment for a portion of the sales price of the Escape. He contacted Tracy Sapienza in Finance who prepared financial/purchase/regulatory papers for signing. Mr Rezzano introduced me to my new Escape reviewing the internal features. Pam Koglman, Sales Associate assisted with linking my cell phone to the dashboard option. Mr. Bob Scheatzle, Sales Associate assisted with setting up customer's account on Ford.com . A lot of work was completed in one afternoon. I was able to drive my new Ford Escape home that same afternoon. That was fantastic!!! Thank you very much for making this purchase very enjoyable!!! Ann Novak (Parma Heights, OH) More

Pam Koglman was very helpful with buying my truck. She seemed very knowledgeable on Ford models! I’d definitely recommend. She seemed very knowledgeable on Ford models! I’d definitely recommend. More