Back

Ken Ganley Ford Parma

Parma, OH

4.7
3,482 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
Contact Dealership

8383 Brookpark Rd

Parma, OH

44129

Directions

By Type

Showing 3,482 reviews

December 14, 2024

Very friendly, made my experience painless with no run arounds.I would definitely recommend to anyone More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Dec 14, 2024 -

Ken Ganley Ford Parma responded

Thank you for your very kind review, Mike. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

December 14, 2024

I have nothing but good things to say about Ken Ganley Ford Parma. Good service, no long wait time and Dave Moga took good care of me. More

by Scott C Hunter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2024 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience, Scott! We sincerely value your business and look forward to your next visit.

December 14, 2024

We are satisfied. George was very nice and explained the process. Tell the mechanic Thank You! More

by KSASSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 14, 2024

Purchased a used car $55,000. After signature sales person would did not answer calls or messages. Vehicle failed e-check I made appointment with service after a week nothing but More

by Nothappy
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Watson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2024 -

Ken Ganley Ford Parma responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Dec 20, 2024 -

Ken Ganley Ford Parma responded

Hi, we are sorry that you were not satisfied with your experience at Ken Ganley Ford Parma. We would like the opportunity to address your concerns but we need to know your first & last name to be able to look up your account. Can you please reply here with your full name & phone # OR email your info to JWheatley@GanleyAuto.com thanks!

December 14, 2024

You can’t never go to the dealership without them telling you that you need this and always cost more than 500 or more. This is why I won’t be back, I spent 850.00 dollars and didn’t even get my car washed� More

by yhunt713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2024 -

Ken Ganley Ford Parma responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Dec 20, 2024 -

Ken Ganley Ford Parma responded

Hi Yvette, our service manager Jeremy Watson has called you a few times and left you a voicemail. We would love the opportunity to discuss this with you and try to make it right. Can you please call him back at your earliest convenience # 216-398-1300 thanks!

December 14, 2024

This dealership was so amazing,got the work done right on time and great prices!! This place really save my day thank you guys for everything! Happy holidays More

by Kimberlydudley2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 14, 2024

Been dealing with them since2012 they were the first dealer to take a chance on me so due to my age that meant alot I value loyalty and I give it More

by vchantiny
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tracy Sapienza
3.0
This rating includes all reviews, with more weight given to recent reviews.
George Bode
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2024 -

Ken Ganley Ford Parma responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

December 13, 2024

Alicia provided superior customer service. I waited comfortably at the dealership with their complimentary hot beverage. My oil change, tire rotation and overall inspection was done swiftly. More

by SUSANRUCKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
Dec 14, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team, Susan. We're glad to hear we delivered such a great experience!

December 13, 2024

Service was very good. Highly recommend the service dept. everything was quick easy. I rate them 5 stars. More

by BUBJO9934
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2024 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

December 13, 2024

I made an appointment, but when I showed up for the appointment they said I didn't have one. Then I was hungry after sitting for hours waiting for the work on my car, so I went to the vending machine. More

by MICHELEDYNIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alicia Jeffery
Dec 15, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Dec 20, 2024 -

Ken Ganley Ford Parma responded

Hi Michele, our service manager Jeremy Watson has called you a few times and left you a voicemail. We would love the opportunity to discuss this with you and try to make it right. Can you please call him back at your earliest convenience # 216-398-1300 thanks!

...
76
...