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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.7
3,337 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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8383 Brookpark Rd

Parma, OH

44129

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Showing 3,336 reviews

April 18, 2025

I was greeted when I first got out of my car. Quickly handled at desk. My wait minimum More

by ANNCONNOLE
Recommend Dealer
Yes
Employees Worked With
Alicia and matt
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Apr 18, 2025 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 18, 2025

Came in for a recall. Asked for some help with my taillight and it came back worse than I brought it in. Won’t be returning. More

by roycelemar22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Hadgigeorgiou
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2025 -

Ken Ganley Ford Parma responded

Hi Royce, as you know, when you brought in your vehicle, you asked us to look at the marker light that was damaged. It was smashed in and we had to remove it to be able to assess the damage. We couldn’t put the damaged piece back in place since it’s broken and you declined having the repairs completed. We made sure that everything was safe on the vehicle and you stated that you’d get it fixed in the future. If there’s something else we can do to help you, please let us know! Feel free to contact our Servive Manager Jeremy Watson at your earliest convenience, he can discuss everything with you # 216-325-1538 thanks!

Apr 21, 2025 -

roycelemar22 responded

Appreciate your response but I did not ask for the marker light to be fixed, I asked for my taillight to be fixed. And because I didn’t get the marker light fixed my request to fix my taillight was ignored. Look at the messages and you’ll see I was clear with what I wanted.

Apr 21, 2025 -

roycelemar22 responded

“In order for our technicians to figure out what the issue was with your taillight, we need to diagnose. Now being the tail light is on the same circuit as the marker light, we needed to remove it to prove the theory. And when the marker light was removed, we verified that was the issue and the full light was working. Since the work was declined, the technician put it all back together exactly how it came in.” So this means the taillight would work with the marker light removed right? The work that was declined was the marker light and NOT the taillight. The reflector was on my vehicle before in there but as you can tell I don’t care about the marker light right now and just wanted the taillight fixed. I simply asked for something to be fixed and you know there was a solution to that and it didn’t get done. If you’re looking for repeat customers you didn’t do your best at achieving that. Anything else?

April 18, 2025

Jeremy thank you for keeping your word and getting my car fixed. I appreciate you and the workers that fixed it. It’s back to 100% now and I’m so thankful. Thank you so much More

by Dshipman1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2025 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

April 18, 2025

When the service center was Gillingham, they washed the car after they were done. And they did not with my car when I had an oil change and tire rotation. But I did give Easter cookies to the service man a More

by SALLYAMORGANRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2025 -

Ken Ganley Ford Parma responded

We're sorry that you didn't have a 5-star visit, Sally. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

April 16, 2025

Excellent service, staff was nice helpful explained everything so I understood what was happening with my automobile. More

by terryp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
1.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Newman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Yavorsky
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Jeffery
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Apr 18, 2025 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

April 16, 2025

It would take too long because I didn't have a debit card to pay for new tires More

by Mike Conway
Recommend Dealer
Yes
Employees Worked With
George was one of the guy just to the right of the walkway into lounge was the one who pulled it all together
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Apr 16, 2025 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 16, 2025

5 They are always working to resolve the problem and offer the best prices. Ken Ganley Ford is awesome. More

by Hidekitet44
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Hadgigeorgiou
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Apr 16, 2025 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

April 15, 2025

Service was alright. However they charged me $80 to replace a cabin air filter. The labor was almost twice as much as the filter itself, which is a rip-off. The filter ha More

by agray20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2025 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

April 15, 2025

They got my bronco done at a good time I wasn’t in there waiting all day like other dealers have done More

by JASON.PARO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2025 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 15, 2025

They repaired my car in the time they stated it would take. The cost on the invoice was what they quoted. The staff was very nice and courteous. More

by Sallymandic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2025 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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