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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,849 Reviews
Call Service Center (888) 433-2764

1,849 Reviews of Ken Ganley Ford Parma - Service Center

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January 20, 2023

The service department staff have been so kind, responsive, and thoughtful! Will definitely continue to have them service my precious Bronco! More

by MELISSA94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Seminatore, Carlyle Franklin
Report | Print
Jan 22, 2023 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Melissa, and look forward to your next visit.

Jan 23, 2023 -

Ken Ganley Ford Parma responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

January 19, 2023

Nick was great. I really like that the dealership is in my neighborhood. They are professional and friendly. More

by JEFFLIP.WORK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore
Report | Print
Jan 19, 2023 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Nick and the team met your expectations. Thank you again for choosing Ken Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

Jan 20, 2023 -

Ken Ganley Ford Parma responded

Hi Jefflip, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford West! If you have any further questions, please don't hesitate to reach out!

January 18, 2023

Honest as is excepted for car sales/repairs and when you have to wait they have coffee and a sitting room. More

by jellobuddha24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CJ, Nick Seminatore
Report | Print
Jan 19, 2023 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford West. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Jan 20, 2023 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

January 17, 2023

Great service and always updating on status of my vehicle when I was waiting for it. More

by Matthew.carvey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore
Report | Print
Jan 18, 2023 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford West, Matthew, we look forward to having you as one of our valued customers for many more years to come!

Jan 19, 2023 -

Ken Ganley Ford Parma responded

Hello Matthew, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

January 17, 2023

Brought my car in for (2) recalls and a tire situation. The service department took care of everything and my only cost was for new lug nuts. The staff was friendly and always kept me updated on the prog More

by Diane B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Seminatore, Carlyle Franklin
Report | Print
Jan 18, 2023 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Diane please let us know.

Jan 19, 2023 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford West did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

January 17, 2023

Very nice and helpful with explaining what I needed. I am new to the area and was hoping I chose the right Ford dealership out of the two that are near me. I believe I did. More

by Marisha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Seminatore
Report | Print
Jan 18, 2023 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford West. Your feedback and rating mean a lot to us. We're glad we were able to help, Marisha, and we hope to see you again!

Jan 19, 2023 -

Ken Ganley Ford Parma responded

Hello Marisha, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

January 15, 2023

Everyone was very pleasant , very friendly atmosphere in waiting room. The mechanic showed how it button and gadget works. I would recommend the service for anyone with a Ford. More

by christinehrpr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Seminatore, Carlyle Franklin
Report | Print
Jan 15, 2023 -

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

January 14, 2023

It was okay. They directed me to a car that was great but more expensive than I wanted to pay. More

by Josdoliv
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
C.J. Overman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin
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Jan 15, 2023 -

Ken Ganley Ford Parma responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Jan 15, 2023 -

Josdoliv responded

Not necessary, but thank you.

January 14, 2023

The dealership was very clean and nice, the workers were wonderful and all very helpful and cheerful More

by gomalley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2023 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

January 13, 2023

Great overall experience working with Dave and the Service Department. Work was done very timely and we received updates throughout the process. The explanation of the work and the recommendations for More

by Pat O’Malley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The mechanic that worked on our vehicle
Report | Print
Jan 15, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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