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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
2,091 Reviews
Call Service Center (888) 433-2764
Today: 7:00 AM - 6:00 PM Closed Now
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2,091 Reviews of Ken Ganley Ford Parma - Service Center

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July 02, 2025

Dave completed the experience to my complete satisfaction. He and the technician should be given a big bonus and a raise in pay. More

by danjplatten
Recommend Dealer
Yes
Employees Worked With
Dave MOGA
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Jul 02, 2025 -

danjplatten responded

I told you what you asked for. Is this a robot?

Jul 02, 2025 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 02, 2025

they took great care of my car and the service was quick and efficient. always trust this dealership with servicing my vehicle More

by EMILY.DONTENVILLE
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2025 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

June 30, 2025

The service we get at he dealership is what brings us back. Our sales man BUBBA is always available for answer to questions and is willing to help. Service is very good when we bring the car in for ser More

by 1040JSHILEY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris 'Bubba" Andrade
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Jun 30, 2025 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 30, 2025

The works was done is a timely and orderly fashion. Dylan was really on top of his game.. thanks again More

by Gathman81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 30, 2025 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 30, 2025

The service and work is very good and we remain repeat customers including our most recent lease of an Escape More

by 1040JSHILEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
3.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris 'Bubba" Andrade
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Jun 30, 2025 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

June 29, 2025

I received exceptional service. Dave Moga, my service advisor, was especially courteous, informative, and helpful. His demeanor helped restore my faith in this dealership. More

by KAREYR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 29, 2025 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

June 28, 2025

Did a very good job thank you will have service my car again when needed More

by russtubbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2025 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

June 28, 2025

I am extremely pleased with the staff here. Everyone is so understanding and explain everything to where you can understand and they are nothing but kind. Need more people like this in the worl More

by graytori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2025 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

June 28, 2025

Purchased $3000. Ford Premium care from Liberty Ford for 2019 Jeep Cherokee at time of purchase, unfortunately Ken Ganley Ford won't honor it for shock replacement on More

by leo59jacque
Recommend Dealer
No
Employees Worked With
Mr Moga
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Jun 29, 2025 -

Ken Ganley Ford Parma responded

According to our records, you have The Ford PremiumCARE warranty which unfortunately does not cover shocks, only the warranties with maintenance & wear portion does. Ford PremiumCARE covers a wide range of vehicle components, including the engine, transmission, steering, brakes, and electrical systems. It also covers some wear-and-tear items like spark plugs, brake pads, and wiper blades, though this may vary based on the specific plan. Ken Ganley Ford will honor the warranty that you have but unfortunately the warranty that you purchased will not cover the repair you currently need. It’s not Ken Ganley Ford, it’s the warranty.

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June 28, 2025

Zoe went above and beyond, she was pleasant and extremely helpful. Will return again. Great More

by shawngallagher01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zoe
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Jun 29, 2025 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Parma to be a positive one. Please don't hesitate to reach out if you need anything else.

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