Ken Ganley Ford Parma - Service Center

Matt ( service advisor) was great. He explained everything about my truck and what was done to repair it. When I Picked it up Dave was friendly and welcoming also. He explained everything about my truck and what was done to repair it. When I Picked it up Dave was friendly and welcoming also. More

Matt Newman was excellent to work with. Very knowledgeable and answered all my questions. Waiting room was clean with comfortable seating, with fresh coffee! My car was finished faster than Very knowledgeable and answered all my questions. Waiting room was clean with comfortable seating, with fresh coffee! My car was finished faster than expected. Great experience! More

Prompt and attentive Dylan was Bert courteous , checked for other recalls and also did those for other recalls and also did those More

Took my truck in at scheduled time and had it repaired in under one hour.Very happy with quick turnaround.treated me like a valued customer even though I had purchased truck elsewhere.Very happy! under one hour.Very happy with quick turnaround.treated me like a valued customer even though I had purchased truck elsewhere.Very happy! More

Honest and efficient, also very friendly. Will chose them when I decide to buy a car Will chose them when I decide to buy a car More

Great service sales team very friendly and upfront and no run arounds about the sales of vehicle no run arounds about the sales of vehicle More

The service advisor did not communicate very well. I talked to the service Manager and he resolved the issue. He was extremely professional. I talked to the service Manager and he resolved the issue. He was extremely professional. More

Service center is much better than the sales department, glad they were not rude like the sales department glad they were not rude like the sales department More

Always get prompt service and they take time to go over everything with me and explain all service issues with my car. everything with me and explain all service issues with my car. More

I scheduled an oil change and was checked in immediately upon arrival. Mr. Matt Newman assisted me, was informative and friendly. My daughter was able to watch cartoons in the waiting room and by the time I upon arrival. Mr. Matt Newman assisted me, was informative and friendly. My daughter was able to watch cartoons in the waiting room and by the time I grabbed a complimentary cup of coffee the oil change was complete. Great experience! More