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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,879 Reviews

1,879 Reviews of Ken Ganley Ford Parma - Service Center

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July 17, 2020

Car in for sync WiFi problem.screen freezes so told to shut off hotspot app. Seems to me this app. Is not working why offer it if it doesn’t work More

by LOMBO2202
Recommend Dealer
No
Employees Worked With
Employees not listed
Aug 03, 2020 -

Ken Ganley Ford Parma responded

Providing a positive experience is our top priority, and if you would be willing to contact us directly, we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can.

July 17, 2020

I had my car in for service and the staff was courteous and Scott Hill did a excellent job on my car. His work is very professional and done in a timely manner, More

by ANNABEALL
Recommend Dealer
Yes
Employees Worked With
Scott Hill is rated a 5 star (the mechanic), Nick Seminatore
Jul 18, 2020 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford West.

July 15, 2020

Amazing! I am new to the area and I needed my car looked at since the engine light was on, when I called they were very nice and fit me in right away. The More

by EYoung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert
Jul 15, 2020 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

July 15, 2020

I recently had a flat tire and Ganley West was able to fit me in the day I called and fix the tire the same day as well. I purchased a warranty with them when I purchased my vehicle and they called the co More

by Mauraweir1206
Recommend Dealer
Yes
Employees Worked With
Daniel Walker, Nick Seminatore, Ashley Neely
Jul 15, 2020 -

Ken Ganley Ford Parma responded

Thank you, Maura, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ganley Ford West!

July 15, 2020

Service is great. Nick and team were very helpful. They did everything they could to keep us happy with a new car that didn’t start. More

by Gracelcampbell
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore, Ashley Neely
Jul 17, 2020 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear that Nick and the service team were able to help and that they provided a positive experience!

July 14, 2020

You guys were 3 guys short that day. The manager took a guy off a job to get me in and out. I was there only for a half hour. The driver from Kufner knew exactly what was wrong with my car.. Turns out th More

by v.matt5959
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore
Jul 15, 2020 -

Ken Ganley Ford Parma responded

Thank you for your wonderful review! We appreciate your business and our team looks forward to serving you again soon.

July 12, 2020

Did not go the area of concern on the car. Area highlighted in yellow. Would have that taken care of while car was in Ford service center. More

by NICHOLSONJOSLYN
Recommend Dealer
No
Employees Worked With
Nick Seminatore
Jul 29, 2020 -

Ken Ganley Ford Parma responded

Hello Joslyn, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind reaching out to management so we can learn more about your visit?

July 11, 2020

Good customer service, coat of repair extremely high when compared with other service center. However they were quick and efficient so that counts for something. More

by J.mattsmith
Recommend Dealer
Yes
Employees Worked With
Morgan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
Jul 13, 2020 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ganley Ford West. We appreciate your business and hope to see you again soon!

July 11, 2020

I think that Ganley Ford is a good choice for new and used cars and for services in the shop after purchasing a new or used car More

by DASU
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore, Ashley Neely
Jul 13, 2020 -

Ken Ganley Ford Parma responded

Thank you for choosing Ganley Ford West, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 10, 2020

Staff is great. Friendly, helpful, honest and fair! Service done in a timely efficient way. Received a car wash after service was complete. Highly recommend. Thank you!! More

by shuffman1489
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore, Ashley Neely
Jul 11, 2020 -

Ken Ganley Ford Parma responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ganley Ford West.

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