Ken Ganley Ford Parma - Service Center

Customer service was excellent time spent their waiting on my vehicle was excellent and they answered on my questions on my vehicle was excellent and they answered on my questions More

Staff was courteous and friendly. My only complaint is a significant one. I had an appointment for a recall repair and it took a week for a 30 minute repair. There was no explana My only complaint is a significant one. I had an appointment for a recall repair and it took a week for a 30 minute repair. There was no explanation given for the delay. The repair wasn’t started until I came there to pick up the vehicle to take it to another dealer More

This is my 2nd survey. The first time I accidently gave my service rep a poor rating by mistake. He was actually great and deserves the best possible rating . The first time I accidently gave my service rep a poor rating by mistake. He was actually great and deserves the best possible rating . More

Customer service was great. Displeased that I called a week in advance for an oil change and my appointment wasn’t in the system. Displeased that I called a week in advance for an oil change and my appointment wasn’t in the system. More

Service and wait time was good. Ariel was helpful from the moment I pulled in. I definitely will be back for future service. Ariel was helpful from the moment I pulled in. I definitely will be back for future service. More

Ariel was very kind and helped with all that I needed when my vehicle needed servicing. when my vehicle needed servicing. More

Attentive customer service. They listen to your concerns and propose custom solutions that fit your needs. They listen to your concerns and propose custom solutions that fit your needs. More

Dave Moga was very helpful. He goes above and beyond everytime I am there. Dave will make sure everything is taken care of while being respectful and genuine to me. He goes above and beyond everytime I am there. Dave will make sure everything is taken care of while being respectful and genuine to me. More

Very professional and the job was done in a timely manner Just four more words Just four more words More

They did good work on my car. Everything that needed to be fixed was fixed. Everything that needed to be fixed was fixed. More