Ken Ganley Ford Parma - Service Center

When I called the dealership to let them know that my car was going to be delivered there by a tow truck on a Wednesday. They told me that they wouldn't even be able to look at my car until next Tuesday. An was going to be delivered there by a tow truck on a Wednesday. They told me that they wouldn't even be able to look at my car until next Tuesday. An hour and a half later, Dylan called me said that he would do his best to get my car in and I had my car back by Friday. Excellent job Dylan More

Attentative and informative, clear and concise. Knowledgeable and caring. Good experience. Going back ASAP. Highly recommended! Knowledgeable and caring. Good experience. Going back ASAP. Highly recommended! More

All staff is friendly. George and Matt were patient and explained my service well. Great George and Matt were patient and explained my service well. Great More

I took my maverick in for recall service. It was done in an hour and painless. It was done in an hour and painless. More

The entire staff at Ken Ganley Ford in Parma has been such a pleasure to do business with. They made the car buying experience so enjoyable. such a pleasure to do business with. They made the car buying experience so enjoyable. More

Very understanding and listened well. An oil change should not take as long as I waited. Also, I only requested an OIL CHANGE when I scheduled the appt. When it came time to pay, and I he An oil change should not take as long as I waited. Also, I only requested an OIL CHANGE when I scheduled the appt. When it came time to pay, and I heard $ 100 and then some? My mouth opened in ??!!! Dave immediately said he would take care of this descripmacy. I was very happy to hear this. If it was not for Dave, I most likely would stop going here. I have been at this particular Ford dealership for many years and all my vehicles were bought here. I understand they are under new ownership, however, I can take my car anywhere for service. DUE to Dave's customer service, I will continue going there in the future. More

This was the 2nd time to use this dealership. Both times were excellent. I will be back again. Thank you for the great service. Both times were excellent. I will be back again. Thank you for the great service. More

The GM Tom has always treated me well, and since they've moved to Parma, I have had the pleasure of dealing with Dylan in service. He is great, explains everything, and made me comfortable. I have always b moved to Parma, I have had the pleasure of dealing with Dylan in service. He is great, explains everything, and made me comfortable. I have always bought vehicles, and had them serviced thru this dealership, and will continue to do so. Mostly due to the great customer service I received from Dylan. More

I do almost all of my own work. But sometimes you need a professional or their equipment. Dylan and Ganley were great. Not the closest or most convenient dealership to me, but worth But sometimes you need a professional or their equipment. Dylan and Ganley were great. Not the closest or most convenient dealership to me, but worth the effort to deal with honest and capable people. More

Excellent customer service! ! Understood my needs and greatly assisted me! Considerate, respectful, courteous, diligent, helpful ! Understood my needs and greatly assisted me! Considerate, respectful, courteous, diligent, helpful More