Ken Ganley Ford Parma - Service Center

Went in for an oil change and the service was fast the waiting room was very comfortable. The staff was friendly and professional, shout-out to Dave at the service desk! waiting room was very comfortable. The staff was friendly and professional, shout-out to Dave at the service desk! More

I have always been happy with the service I have received at this ford dealership Dave is awesome and always helpful at this ford dealership Dave is awesome and always helpful More

Dylan is an absolute super ambassador and professional service advisor who makes getting service a breeze. His explanation of the work to be done, timeframe, and overall coordination is on point. He service advisor who makes getting service a breeze. His explanation of the work to be done, timeframe, and overall coordination is on point. He epitomizes superior customer service. A dealership is measured by its Service Department and this one fires on all cylinders because of the staff. Everyone is helpful, professional, and friendly. Ken Ganley Ford is a terrific dealership that cares about its customers and delivers a terrific customer experience. Aces! More

Great Service and very friendly staff. No hassle, kept me informed of the progress always. No hassle, kept me informed of the progress always. More

I was told it would take 1-1 1/2 hours, which sounded reasonable. Dylan came out after 40 minutes to say it was ready. Well done! reasonable. Dylan came out after 40 minutes to say it was ready. Well done! More

Great and timely service. Friendly staff and nice waiting area where I could work while I waited. Friendly staff and nice waiting area where I could work while I waited. More

never filled fluids or checked air pressure in tires when rotating . It is my understanding that is done with oil changes rotating . It is my understanding that is done with oil changes More

Clean location, very helpful. But,this survey service sucks, this is the third time fill this out. But,this survey service sucks, this is the third time fill this out. More

Dave Moga was kind, professional and continually communicated the progress of my repairs. He was very pleasant to work with and was just always really on top of things. I do wish however, that I communicated the progress of my repairs. He was very pleasant to work with and was just always really on top of things. I do wish however, that I had been informed of multiple issues that were revealed during the multi-point inspection as "needing attention". Some of these items are covered under my extended warranty and could have been addressed while it was there. Instead, I will have to pay another deductible to have the work done. More

Wonderful that Ganley could work with our extended warranty and fix repairs. It was worth the 2 weeks wait to have car repaired. warranty and fix repairs. It was worth the 2 weeks wait to have car repaired. More